Jagdip Singh

AT&T Professor of Marketing
Department of Design & Innovation
Weatherhead School of Management
Professor
Department of Design & Innovation
Weatherhead School of Management
Co-Director
Master of Business Analytics and Intelligence
Weatherhead School of Management

Jagdip Singh, PhD, is an internationally recognized scholar of organizational frontline effectiveness. Jagdip’s expertise involves designing, managing and sustaining effective and enduring customer connections at the frontlines of organizations.

Jagdip is twice recipient of the Weatherhead School of Management’s Research Recognition Award for outstanding contributions to research in 1997 and again in 2018. In 2019, Jagdip received the University’s Faculty Distinguished Research award, the highest honor for enduring and significant research impact. Also in 2019, Jagdip received the Lifetime Achievement award from the American Marketing Association’s SIG-Sales. In 1992, Jagdip received the Case Western Reserve University’s John S. Diekhoff award for excellence in graduate teaching, and the Excellence in Doctoral Teaching and Mentoring award in 2007 and again in 2017. Jagdip co-founded the interdisciplinary “Organizational Frontlines Research” initiative including an annual symposium (since 2015) sponsored by the Marketing Science Institute, Sheth Foundation and several leading Sales and Service centers. Dr Singh has received the “Excellence in Reviewing” awards from the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, and the Journal of Personal Selling and Sales Management. Jagdip serves as an Associate Editor for the Journal of Service Research (2021-Present), and serves on the review boards of the Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Journal of Retailing, and the Journal of Personal Selling and Sales Management.

Initially Appointed: 1985

Curriculum Vita

Teaching Information

Teaching Interests

  • Organizational Frontlines
  • Marketing Analytics
  • Research Methodology

Course evaluation ratings (login required)

Courses Taught

Advanced Analytical Methods for Generalizing Research
Machine Learning and Artificial Intelligence in Business Analytics
Predictive Modeling
Business Analytics
Measurement Theory and Method

Office Hours

By Appointment Only

Research Information

Research Interests

  • Organizational Frontlines Research: Studying and Enabling Effective Connections between Organizations and Consumers

Awards and Honors

Lifetime Achievement Award-Sales SIG
2019
American Marketing Association
Faculty Distinguished Research Award
2019
Case Western Reserve University
Enduring Impact award for Research Excellence
2018
Weatherhead School of Management
Doctoral Consortium Faculty Fellow
2011
AMA-Sheth Foundation
Excellence in Doctoral Teaching & Mentoring Award
2007
Weatherhead School of Management
Outstanding Reviewer Award
2005
Journal of Retailing
Outstanding Reviewer Award
2002
Journal of the Academy of Marketing Science
Research Recognition Award for Excellence in Research
1997
Weatherhead School of Management
Outstanding Reviewer Award
1996
Journal of Marketing
John S. Diekhoff Award for Excellence in Undergraduate Teaching
1992
Case Western Reserve University

External Appointments

  • Academy of International Business, 2007 - Present
  • Editorial Review Board Member, Journal of Marketing, 2008 - Present
  • Editorial Review Board Member, Journal of Service Research, 2007 - Present
  • Editorial Review Board Member, Journal of the Retailing, 2002 - Present
  • Editorial Review Board Member, Journal of the Academy of Marketing Science, 1997 - Present
  • Editorial Review Board Member, Journal of Personal Selling and Sales Management, 1993 - Present

Publications

Presentations

  • Singh, J.  University of Nebraska--Research Seminar Series, "Internal Self-Promotion and Marketing Boundary Spanners", University of Nebraska, (2021).
  • Singh, J.  MasterClass--SP Jain Institute of Management, "When Buyers and Sellers Negotiate Digitally", SP Jain Institute of Management, (2021).
  • Singh, J.  EMS 2020, "Challenges and Opportunities in a Doctoral Journey", EDBAC, (2020).
  • Singh, J.  American Marketing Association Winter Educators, "Frontlines and Frontiers in Health Care", Journal of Marketing, (2020).
  • Singh, J.  Organizational Frontlines Research, "Organizational Frontline Challenges of Maintaining One-Voice in the Age of Machines", American Marketing Association, (2020).

Education

PhD
Texas Tech University
1985
DIT
Indian Institute of Foreign Trade
1978
Bachelor of Technology
Indian Institute of Technology
1975