Report a Problem

If you are encountering difficulties accessing saved folders or e-resources within your EBSCO account, please search for the resource within the search box on the library website or via the library catalog. In most instances, you will be directed to sign on using your CWRU credentials. In some cases, a publisher will require an additional login step on their website. If this is the case, choose the option to login using institutional details. This should resolve the issue.  If you continue to have problems, please fill out the form below. We apologize for any inconvenience and are working to rectify the issue.

Use this form to report a problem with any electronic resources. 

eResources Problem Reporting Form

Copy/paste from your browser, e.g.
Internet Connection

What type of internet connection was used when the problem occurred?
Device Type
What type of device was used when the problem occurred?
What internet browser was used when the problem occurred?

Please describe the problem. If you encountered an error message, include the exact text here.