Emergency Protocol

Life-threatening Emergencies

If you are on campus, call the CWRU Police Department at 216.368.3333.

If you are off campus, call 911.

Examples of life-threatening emergencies:

• Car accident
• Criminal activity
• Missing persons
• Suicidal thoughts
• Thoughts about self-harm
• Thoughts about harming others
• Natural disasters (tornado, flood, etc.)
• Sexual assault
• Other violence

Immigration-related Emergencies

Call the CWRU Police Department at 216.368.3300, and the dispatcher will help connect you to an ISS staff member.

During regular business hours, 8:30 a.m. and 5 p.m. on weekdays, you can also call ISS directly at 216.368.2517.

Examples of immigration-related emergencies:

• Detainment at US port of entry
• Immediate threat of deportation

NOTE: Travel signature requests are not emergency situations. You can get a travel signature on an immigration document (I-20 or DS-2019) in person during walk-in hours or through express mail if you’re overseas. Contact ISS during walk-in hours for more information about these options or email international@case.edu.

Non-Emergencies

Examples of non-emergency needs for assistance:

• Travel signature requests
• Culture shock
• Stress
• Conflicts with classmates or professors
• Financial problems
• Scams
• Identity Theft

Campus Resources

ISS is here to help and you may want to take advantage of these other resources on campus too: