Emergency Protocol

Life-threatening Emergencies

If you are on campus, call the CWRU Police Department at 216.368.3333.

If you are off campus, call 911.

Examples of life-threatening emergencies:

  • Car accident
  • Criminal activity
  • Missing persons
  • Suicidal thoughts
  • Thoughts about self-harm
  • Thoughts about harming others
  • Natural disasters (tornado, flood, etc.)
  • Sexual assault
  • Other violence

Immigration-related Emergencies

Call the CWRU Police Department at 216.368.3300, and the dispatcher will help connect you to an ISS staff member.

During regular business hours, 8:30 a.m. and 5 p.m. on weekdays, you can also call ISS directly at 216.368.2517.

Examples of immigration-related emergencies:

  • Detainment at US port of entry
  • Immediate threat of deportation

NOTE: Travel signature requests are not emergency situations. You can get a travel signature on an immigration document (I-20 or DS-2019) in person during walk-in hours or through express mail if you’re overseas. Contact ISS during walk-in hours for more information about these options or email international@case.edu.


Examples of non-emergency needs for assistance:

  • Travel signature requests
  • Culture shock
  • Stress
  • Conflicts with classmates or professors
  • Financial problems
  • Scams
  • Identity Theft

Campus Resources

ISS is here to help and you may want to take advantage of these other resources on campus too:

University Counseling Service 216.368.5872 counseling@case.edu
University Health Service 216.368.2450 healthservice@case.edu
Residence Life 216.368.6325 residencelife@case.edu
Student Financial Services 216.368.2226 studentaccounts@case.edu
Office of Equity 216.368.3066 titleix@case.edu
Dean of Students Office 216.368.1527 deanofstudents@case.edu