Emergency Protocol

Life-threatening Emergencies

If you are on campus, call the CWRU Police Department at 216.368.3333.

If you are off campus, call 911.

Examples of life-threatening emergencies:

  • Car accident
  • Criminal activity
  • Missing persons
  • Suicidal thoughts
  • Homicidal thoughts
  • Natural disasters (tornado, flood, etc.)
  • Sexual assault
  • Other violence

Immigration-related Emergencies

Between 8:30 a.m. and 5 p.m. on weekdays, call ISS at 216.368.2517.

Outside of regular office hours, call the CWRU Police Department at 216.368.3333, and the dispatcher will help connect you an ISS staff member.

Examples of immigration-related emergencies:

  • Detainment at US port of entry
  • Immediate threat of deportation

NOTE: You can get a travel signature on an immigration document (I-20 or DS-2019) in-person during walk-in hours or through express mail if you’re overseas. This is not an emergency situation. Contact ISS during walk-in hours for more information about these options.


Examples of non-emergency needs for assistance:

  • Culture shock
  • Stress
  • Conflicts with classmates or professors
  • Financial problems
  • Scams
  • Identity Theft

Campus Resources

ISSS is here to help you during our office hours, but you may want to take advantage of these other resources on campus:

University Counseling Service 216.368.5872 counseling@case.edu
University Health Service 216.368.2450 healthservice@case.edu
Residence Life 216.368.6325 residencelife@case.edu
Student Financial Services 216.368.2226 studentaccounts@case.edu