Case Western Reserve University’s commitment to enhancing student services continues to grow with the launch of Spartan Answers, a new chatbot being piloted on My CWRU. Powered by Microsoft Copilot, this AI-driven chatbot is designed to serve as a “front door” for students—providing on-demand, easy-to-use access to university information. By pulling content from across case.edu websites, Spartan Answers aims to deliver quick responses to users’ queries, complete with footnotes linking back to the original sources for verification.
Spartan Answers is a partnership between the Office of the Provost and University Technology ([U]Tech), aimed at improving student services and streamlining access to information. As universities across the country embrace chatbot technology, these tools have proven to increase engagement, improve communication, and drive student success.
“Initiatives like Spartan Answers are crucial for enhancing the student experience and reflect our strategic commitment to improving customer service, particularly for our students,” said Provost and Executive Vice President Joy K. Ward. “This new tool not only streamlines access to information but also embodies my goal of promoting innovative solutions that make a meaningful impact on our campus.”