Since 2014, we have run Kelvin Smith Library's biennial User Satisfaction Survey, seeking participation from Case Western Reserve University students, faculty, and staff. The survey assesses satisfaction with KSL resources, services, spaces, and collections, allowing library staff to make meaningful improvements to the library.
Some of the changes that resulted from the survey
- Changes to KSL hours
- Increased seating capacity with new furniture
- Specific purchases for library collections
- Website improvements
- Search tool improvements
- Changes to programming hours and content
- Additional food options at Cramelot Cafe
- …and so much more!