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Theme 3: Achieve Operational Excellence to Improve Efficiencies, Produce User-Centered Services, and Increase Impact to the academic excellence of the CWRU community

We seek to achieve operational excellence to meet the expectations and evolving needs of the campus community. We will initiate innovative and agile practices, and assess and evaluate our effectiveness and impact.

Goals:

  • Elevate the KSL assessment strategy. Demonstrate efficiencies, effectiveness, and impact for departments and the library as a whole. Identify needs and gaps within KSL's resources, services, spaces, infrastructure, and resources.
  • Implement new technology, workflows, and assessment tools to elevate discovery and services.
  • Implement, evaluate, and optimize all relevant components of the Library Services Platform to enhance internal and external operations, workflows, and services.
  • Improve acquisition, processing, and preservation of born digital materials.
  • Assess the Freedman Center redesign.