Emergency Protocol


Life-threatening Emergencies

If you are on campus, call CWRU Public Safety at 216.368.3333.

If you are off campus, call 911.

Examples of life-threatening emergencies:

  • Car accident
  • Criminal activity
  • Missing persons
  • Suicidal thoughts
  • Thoughts about self-harm
  • Thoughts about harming others
  • Natural disasters (tornado, flood, etc.)
  • Sexual assault
  • Other violence

Immigration-related Emergencies

During regular business hours, 8:30 am to 5 pm, Monday through Friday (except holidays), please call the VISA Office directly at 216.368.6964.

Outside of regular business hours, call CWRU Public Safety at 216.368.3300, and the dispatcher will help connect you to a VISA staff member any time of day, any day of the week.

Examples of immigration-related emergencies:

  • Detainment at US port of entry
  • Immediate threat of deportation

NOTE: Travel signature requests are not emergency situations. Students may request a travel signature on a visa document (I-20 or DS-2019) online using the appropriate link on this page. For questions, or to request an emergency expedite of your travel signature request, contact the VISA Office by visiting the office or by emailing visa@case.edu.


Examples of non-emergency needs for assistance:

  • Travel signature requests
  • Culture shock
  • Stress
  • Conflicts with classmates or professors
  • Financial problems
  • Scams
  • Identity Theft

Campus Resources

The VISA Office is here to help, but there are other resources on campus as well:

Department Phone Email
Office of International Student Resources & Engagement 216.368.1600 international@case.edu
University Counseling Service 216.368.5872 counseling@case.edu
University Health Service 216.368.2450 healthservice@case.edu
Residence Life 216.368.6325 residencelife@case.edu
Student Financial Services 216.368.2226 studentaccounts@case.edu
Office of Equity 216.368.3066 titleix@case.edu
Dean of Students Office 216.368.1527 deanofstudents@case.edu
Mather Center for Women 216.368.0985 centerforwomen@case.edu
LGBTQ Center 216.368.5428 lgbt@case.edu