Emergency Protocol

Life-threatening Emergencies

If you are on campus, call CWRU Public Safety at 216.368.3333.

If you are off campus, call 911.

Examples of life-threatening emergencies:

• Car accident
• Criminal activity
• Missing persons
• Suicidal thoughts
• Thoughts about self-harm
• Thoughts about harming others
• Natural disasters (tornado, flood, etc.)
• Sexual assault
• Other violence

Immigration-related Emergencies

During regular business hours, 8:30 am to 5 pm, Monday through Friday (except holidays), please call the VISA Office directly at 216.368.6964.

Outside of regular business hours, call CWRU Public Safety at 216.368.3300, and the dispatcher will help connect you to a VISA staff member any time of day, any day of the week.

Examples of immigration-related emergencies:

• Detainment at US port of entry
• Immediate threat of deportation

NOTE: Travel signature requests are not emergency situations. Students may request a travel signature on a visa document (I-20 or DS-2019) online using the appropriate link on this page. For questions, or to request an emergency expedite of your travel signature request, contact the VISA Office by visiting the office or by emailing visa@case.edu.

Non-Emergencies

Examples of non-emergency needs for assistance:

• Travel signature requests
• Culture shock
• Stress
• Conflicts with classmates or professors
• Financial problems
• Scams
• Identity Theft

Campus Resources

The VISA Office is here to help, but there are other resources on campus as well: