University Goal: Build a respectful, diverse and effective university community.
4.1 CWRU Objective: Equitable Community. Become a model of a diverse, equitable, inclusive and welcoming campus culture for all.
4.1.1 Implement the elements of the campus libraries’ Diversity and Inclusion Strategic Plan as a contribution to the University effort to be a model of a diverse, equitable, inclusive, and welcoming community.
4.1.2 Ensure that staff and all in-person and online services provided by all services points are welcoming and inclusive. 
4.1.3 Develop research collections that encompass a broad perspective about the experiences of current and historically marginalized groups.
4.2 CWRU Objective: Policies and Practices. Strengthen our policies and practices and ensure accountability for their implementation to sustain CWRU as a just and fair community that consistently puts our people first.
4.2.1 Ensure we are highly-effective stewards of the financial, content, and staff resources, and reduce barriers to information access for our stakeholders.
4.3 CWRU Objective: Leadership. Provide all members of the campus community with opportunities to cultivate leadership and become contributing members of the agora.
4.3.1 Serve as a model organization within the University to demonstrate the value of a culture of continuous innovation, inclusiveness, and transparency.
4.3.2 Celebrate the creativity and dedication of the KSL staff, and create new ways to identify and reward unsung heroes within the library.
4.3.3 Establish KSL as a thought leader on campus and nationally for the advancement of digital scholarship competencies for all campus constituencies.
 Service points include: Welcome Desk, Service Center, Freedman Center, Research Services, and Special Collections and Archives