THE LANGUAGE OF CARE: EFFECTIVE PATIENT–DOCTOR COMMUNICATION (IN-PERSON)

There has been increasing focus on doctor–patient communication as a key element of quality care. Research shows that active, skills–based learning improves clinicians’ ability to communicate with patients and families. Yet communication is a two– way process. The doctor–patient dyad involves a relationship and encounter between two people, and outcomes can be enhanced when patients also strengthen their communication skills. This two-part workshop series shifts the focus to the patient’s role. Participants will learn practical, concrete steps to use when “wearing the hat of a patient” to make healthcare conversations clearer, more effective, and more efficient. By improving our own skills, we can better understand providers, express our needs, and take a more active role in our care.