SmartCART FAQs

Procurement recommends contacting the vendor directly, as this is the most reliable information:

https://case.edu/procurement/purchasing/contracts/campus-wide-contracts

Change

1. Go to the top right and click on your name

2. View My Profile

3. Go to Update Security Settings

4. Click Change Password 

(please ensure compliance with UTech best practices around passwords)

 

Reset: email smartcart@case.edu

Yes. The cart will transfer to a Requisition, and there will be one PO per each vendor on the order.

Two options:

1. Contact the vendor directly and request that they match the price for your order. They will then work with Procurement to get the pricing adjusted.

2. Contact smartcart@case.edu and Procurement will assist with contacting the vendor.

 

 

Go to the sidebar: 


Shop -> View My Orders (Last 5 Orders or Last 90 days)

Yes. If you did not reach the point where your Requisition is Submitted, then it is almost always lost.

SmartCART is compatible with all 3 major browsers used at CWRU (Chrome, Internet Explorer, Firefox). Mac users can use Safari or any of the previous 3 listed. If you encounter a technical issue, it is generally recommended to attempt clearing your browser cache and attempting again. You can also attempt resetting your settings to the default:

Reset Internet Explorer Settings

Reset Chrome Settings

Some items are not listed on a vendor's page because they qualify under a different vendor contract. For assistance, email smartcart@case.edu with questions.

Sometimes items will get stuck in your cart and will persist even when you try to delete them. Use the Empty Cart button next to HELP to attempt clearing, and if that does not work, Creating a New Cart will empty the old one.

It is possible to search for Purchase Orders, Invoices, and other important documents using the Document Search feature of SmartCART.

 

Refer to our instruction guide located here:

SmartCART Document Search Guide

Window Shoppers: Email smartcart@case.edu with your request and list the new approver.

 

Peoplesoft Financials Users: Use the following directions - https://case.edu/utech/help/knowledge-base/financials/peoplesoft-financials/financials-materials/security-form-peoplesoft-financials-access