Our police dispatchers serve staff, faculty, students and the community in a manner consistent with the educational philosophy and principles of Case Western Reserve University. The primary objective of the police dispatchers is to coordinate emergency and non-emergency response and communications. The dispatch center is staffed 24 hours a day, 365 days a year by certified dispatchers.
Functions
- Coordinate emergency communications and dispatch police, security, maintenance, parking, and outside support agencies through a multi-channel radio communications system.
- Maintain continuous communication with neighboring public safety agencies to support coordinated emergency response and enhance the safety of the CWRU campus and surrounding community.
- Monitor multiple alarm and security systems, responding to fire alarms, security breaches, safety hazards, the Spartan Safe app and other critical incidents.
- Answer, prioritize, and route emergency and non-emergency calls through an eight-line telephone system and automated call management system.
- Receive and manage emergency calls and text messages submitted through university emergency phones and the Spartan Safe app.
- Coordinate resources for routine and emergency service requests, including building access, fire watches, fire alarm and sprinkler system disables/enables, money escorts, traffic control, parking enforcement, and other public safety services.
- Initiate emergency notifications and campus-wide alerts through the Spartan Safe mass notification system to keep students, faculty, staff, and community partners informed during critical incidents.
- Manage the issuance and accountability of secure university keys for contractors, vendors, and authorized personnel.
- Oversee the university's Lost and Found program..
CALEA Accreditation Public Comment Portal
The purpose of this public portal is to receive comments regarding an agency's compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.
IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgement to submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.
Contact
Emergency: 216.368.3333
Non-Emergency: 216.368.3300