Our police dispatchers serve staff, faculty, students and the community in a manner consistent with the educational philosophy and principles of Case Western Reserve University. The primary objective of the police dispatchers is to coordinate emergency and non-emergency response and communications. The dispatch center is staffed 24 hours a day, 365 days a year by certified dispatchers.
Functions
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Receive, transmit, and dispatch all police, security, maintenance, parking and outside support agencies on multi-based radio communications.
- Receive, handle or transfer all calls (emergency and non-emergency) on a five line phone system and an automated call management system.
- Monitor three alarm systems and receive all alarms, security breaches and safety hazards.
- Monitor and receive emergency calls and texts via university emergency phones and Spartan Safe app.
- Perform, prepare, support, and coordinate unlocking/securing doors, fire alarm and sprinkler enables, fire watches, money escorts, parking infractions, traffic control, and additional routine calls for service.
- Coordinate, oversee, and direct the Safe Ride and Responsive Transport programs.
- Coordinate all emergency and non-emergency communications, make appropriate notifications, to include sending mass notification alerts to staff, faculty, students and key community members of potentially dangerous situations via Spartan Safe.
- Check out and receive keys and temporary university identification cards for contractors and vendors.
- Coordinate, oversee and direct university's lost and found program.
CALEA Accreditation Public Comment Portal
The purpose of this public portal is to receive comments regarding an agency's compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.
IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgement to submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.
Contact
Emergency: 216.368.3333
Non-Emergency: 216.368.3300