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Employee Assistance Program

AllOne Health (formerly IMPACT Solutions)

CWRU is pleased to offer AllOne Health (formerly IMPACT Solutions), the university's Employee Assistance Program, which provides free, confidential counseling, and work/life resources and referrals, to benefits-eligible faculty and staff, as well as their family members and household members 24/7/365.

An overview of services includes:

  • Mental Health Support
  • Life Coaching Services (Personal and Professional)
  • Work-Life Resources
  • Legal Referrals
  • Financial Consultation
  • Personal Assistance
  • Medical Advocacy

Watch a short video (1:36) about AllOne Health's services.

The program covers a wide spectrum of personal and work-related challenges and daily living matters—from stress/family issues to depression, anxiety, substance abuse, legal and financial pressures, child and elder-care needs, and other commonly experienced concerns. 

24/7 In-the-moment Support by Phone

For immediate, in-the-moment support needs, professional phone support is available around the clock, unlimited, for you and your family members. Just call 1-800-227-6007. Your call will be answered immediately by a qualified master's- or doctoral-level mental health professional, 24 hours a day, 365 days a year. 

Counseling Sessions

Employees of CWRU and their immediate family members (spouse/partner, dependents 26 and younger, parents/parents-in-law, household members) are eligible for 5 counseling sessions per issue, per year. This means employees and eligible family members can receive another authorization for sessions before the 1-year mark if they have a distinctly new presenting issue to address. Otherwise, employees and eligible family members can receive another authorization for the same presenting concern one year after their initial request.

Employees and eligible family members are welcome to contact the EAP at any time to determine eligibility for a new set of sessions and/or to receive in-the-moment support from an intake counselor. AllOne Health has 835 providers in Cuyahoga County and 3,907 in the surrounding counties. 

BetterHelp EAP Sessions

When utilizing EAP Counseling Sessions through BetterHelp, it is important to note what can count as a session. A scheduled video or phone call can be considered a session, as well as any written communication with your counselor greater than 500 characters. If you have a scheduled session during the same week you send a message greater than 500 characters, it is not considered an additional session.

Note: The use of 24/7 In-the-moment Support services does not count toward the usage of your 5 counseling sessions per issue, per year.

Explore More & Access

Watch a short video (1:36) about AllOne Health's services.

AllOne Health areas of expertise include:

  • Personal Issues
  • Depression
  • Anxiety
  • Burnout
  • Marital matters
  • Divorce adjustment and options
  • Retirement Coaching
  • Chemical dependency and abuse
  • Parenting issues
  • Work-related stress
  • Legal and financial questions
  • Nutrition and Fitness
  • and more

Additional features of AllOne Health and benefits to employees include:

  • A web-based portal with articles, resources and interactive features.
  • Legal, financial and identity theft assistance
  • Child care and elder care resources
  • Referrals to community resources
  • and more

Logging in:

  1. Go to myimpactsolution.com
  2. On the top right, click “Member Portal & App”.
  3. On the right side, click “Sign Up” to create a new account with the company code.
  4. Enter CWRU’s company code (cwrueap) and click “Next”.
  5. Enter your CWRU email address and click “Next”.
  6. Create a username. It is not the same as your email address, however, for ease you may want to use your network ID (abc123) as your username. Then, click “Submit”.
  7. Check your email for a message from info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click “Verify Your Code”.
  8. Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
  9. You will be directed to a Log In page. Log in using your username and password.

Contacting AllOne Health

To read more about AllOne Health and the services provided, or to access AllOne Health, please call 1-800-227-6007 or access their website at https://allonehealth.com/impact-solutions/

Learn more about AllOne Health services. 

Read AllOne Health Frequently Asked Questions.

Register for AllOne Health webinars by accessing the AllOne Health website.  Type "webinar" in the search bar.

Please note that this service covers CWRU benefits-eligible faculty and staff, spouses/partners, household members, dependents living in and away from home, parents and parents-in-law. 

AllOne Health App

Introducing the new AllOne Health App - a smarter, faster way for employees to access their Employee Assistance Program anytime, anywhere. Key features of the application include self-scheduling virtual counseling, access to a mental health chatbot, comprehensive self-help tools, and more! Available for download in the Apple or Google Play Store. 

Watch: Introduction to AllOne Health Member Portal & App 

Download: AllOne Health App Flyer: March 2, 2026 & After

Key Features of the Application:

-Self-Schedule Virtual Counseling with our internal team of AllOne Connect counselors 
 Give your employees fast, private access to care—without barriers. From stress to support, they can book confidential virtual counseling sessions directly in the app, on their own time. No phone calls. No delays. Just real help, when it’s needed most. 

-Meet Izzy: Your AI-Powered Mental Health Chatbot 
Izzy is more than a chatbot—it’s an always-on, AI-powered guide to mental health support. Built into the AllOne Health App, Izzy helps your employees get the help they need, right when they need it—no waiting, no hesitation.

With Izzy, users can:

  • Instantly get answers about their EAP benefits
  • Access real-time mental health chat, self-assessments, and coping strategies
  • Navigate to the right tools and resources in the app
  • Connect to live, personal support—anytime, 24/7

By combining AI technology with compassionate care, Izzy makes support more approachable, personalized, and immediate—for everyone. 

Additional Features that Make a Difference

  • On-the-Go Access: Download from the Apple or Google Play Store and use immediately.
  • Comprehensive Self-Help Tools: iCBT, self-assessments, videos, webinars, and articles—all at your fingertips.
  • Live Support, One Tap Away: Real human support is always available, just a tap away.
  • Seamless Sign-Up: Same access code as the online portal—no extra steps.
  • Flexible Access, Same Great Care: Works alongside the member portal so people can choose the platform that fits them best.