Impact Solutions
CWRU is pleased to offer IMPACT Solutions (an All One Health company), the university's Employee Assistance and Work/Life Program, which provides free, confidential counseling and referrals to benefits-eligible faculty and staff, as well as their family members and household members 24/7/365.
The program covers a wide spectrum of personal and work related challenges and daily living matters—from stress/family issues to depression, anxiety, substance abuse, legal and financial pressures, child and elder-care needs, and other commonly experienced concerns.
Professional phone support is available around the clock on an unlimited basis for you and your family members. Just call 1-800-227-6007. Your call will be immediately answered by a qualified masters/doctoral level mental health professional 24 hours a day, 365 days a year. IMPACT Solutions has 835 providers in Cuyahoga County and 3,907 in the surrounding counties.
Face-to-face counseling is also available, with up to five free sessions included per problem occurrence.
IMPACT Solutions area of expertise include:
- Personal Issues
- Depression
- Anxiety
- Marital matters
- Divorce adjustment and options
- Retirement Coaching
- Chemical dependency and abuse
- Parenting issues
- Work-related stress
- Legal and financial questions
- Nutrition and Fitness
- and more
Additional features of IMPACT Solutions and benefits to employees include:
- A web-based portal with articles, resources and interactive features.
- Legal, financial and identity theft assistance
- Child care and elder care resources
- Referrals to community resources
- and more
Logging in:
- Go to myimpactsolution.com
- On the top right, click “Member Portal & App”.
- On the right side, click “Sign Up” to create a new account with the company code.
- Enter CWRU’s company code (cwrueap) and click “Next”.
- Enter your CWRU email address and click “Next”.
- Create a username. It is not the same as your email address, however, for ease you may want to use your network ID (abc123) as your username. Then, click “Submit”.
- Check your email for a message from info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click “Verify Your Code”.
- Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
- You will be directed to a Log In page. Log in using your username and password.
Contacting Impact Solutions
To read more about IMPACT Solutions and the services provided, or to access IMPACT Solutions, please call 1-800-227-6007 or access their website at https://allonehealth.com/impact-solutions/
Learn more about IMPACT Solutions services.
Read IMPACT Solutions Frequently Asked Questions.
Register IMPACT Solutions webinars by accessing the IMPACT Solutions website.
Please note that this service covers CWRU benefits-eligible faculty and staff, spouses/partners, household members, dependents living in and away from home, parents and parents-in-law.