Employee Assistance Program

In today's world we all are faced with challenges, both at work and at home, that can be better managed when we obtain the services of a professional to assist us. The university is pleased to offer this important benefit as an investment in you and your family's health and well being.

IMPACT Solutions is a free, voluntary, confidential counseling and referral program available to benefits-eligible employees and their family members.  The program covers a wide spectrum of personal and work related challenges and daily living matters—from stress/family issues to depression, anxiety, substance abuse, legal and financial pressures, child and elder-care needs, and other commonly experienced concerns. 

To use the IMPACT Solutions program, simply call 1.800.227.6007.  Your call will be immediately answered by a qualified masters/doctoral level mental health professional 24 hours a day, 365 days a year. IMPACT Solutions has 835 providers in Cuyahoga County and 3,907 in the surrounding counties.  To read more about IMPACT Solutions and the services provided, you can access their website at MyimpactSolution.com.

Concerns may include:

  • Personal issues
  • Depression
  • Anxiety
  • Marital matters
  • Divorce adjustment and options
  • Retirement Coaching
  • Chemical dependency and abuse
  • Parenting issues
  • Work-related stress
  • Legal and financial questions
  • Nutrition and Fitness

To use the confidential IMPACT Solutions Program, simply call 1.800.227.6007. Your call will be immediately directed to counseling professionals. Staff are available and calls are answered 24 hours a day, 7 days a week.

View the IMPACT Solutions Frequently Asked Questions.

Elder Care

As family members age, you may feel overwhelmed trying to balance your needs with the needs of your aging relative. The elder care counselors can help you recognize when an older relative needs help, care for older relatives from a distance, talk to parents who may resist help, and understand and locate housing options.

Eldercare counselors are licensed social workers who have specialized training in geriatric issues and geriatric crisis intervention. A comprehensive assessment of your elder care needs and concerns will be completed.

Referrals to community and nationwide services include:

  • Residential options
  • Home care
  • Geriatric assessments
  • Adults daycare
  • Support Groups
  • Rehabilitative services
  • Hospice care
  • Legal issues
  • Alzheimer's care

IMPACT Solutions offers information and referral services for all your eldercare needs. Call IMPACT Solutions at 1.800.227.6007. Eldercare information is available on topics such as Caregiver Resources, Paying For Care, Legal Services, Senior Health Information and Services.

Visit us on the web at MyImpactSolution.com.

  1. Click on the orange "Go to member login" box.
  2. In the MEMBER LOGIN box, enter the username. If you don't remember the username (Member Login as listed on CWRU IMPACT Solutions brochure), please call 1.800.227.6007, and they will provide it.
  3. Click the "SIGN IN" box.
  4. Scroll down and click on the "Locators" box.
  5. Select from the list of resources.

Child Care

Whether you are an expectant parent or have children well into their teens, you will receive personalized consultation and assistance in locating child care services with the help of a child care specialist.

By assessing a database of child care provider resources and links to several community resources in and around your area, the child care specialist provides referrals for youngsters aging from infants to teens.

The childcare specialist can offer information on how to evaluate the quality of child care programs or providers, consultation and education on child development and parenting issues, and written information and practical tools such as booklets, checklists and guides.

Referrals to community and nationwide services include:

  • Daycare centers
  • Family day care home providers
  • In-home providers
  • Before/after school programs
  • Preschool/Headstart programs
  • Summer programs
  • Emergency/temporary/mildly sick care programs
  • "Special needs" programs

To use the Child Care Service, simply call 1.800.227.6007.

To conduct your own search for childcare, visit us on the web at MyImpactSolution.com.

  1. Click on the orange "Go to member login" box.
  2. In the MEMBER LOGIN box, enter the username. If you don't remember the username (Member Login as listed on CWRU IMPACT Solutions brochure), please call 1.800.227.6007, and they will provide it.
  3. Click the "SIGN IN" box.
  4. Scroll down and click on the "Locators" box.
  5. Select from the list of resources.

Nutrition and Fitness

Nutrition

If you're struggling with counting calories, managing a dietary disease, or simply want some motivation when it comes to healthy munching, Nutritional Coaching may be for you. Claims can be confusing. In today's world of options, a Work-Life Specialist can be your navigator when it comes to maneuvering menus or finding healthy grocery store picks.

A Work-Life Specialist can help you:

  • Choose healthy foods to fight off disease.
  • Find low-calorie, low-fat recipes.
  • Re-vamp what you put in your grocery cart during a 1-hour grocery store tour.
  • Select foods to manage a dietary disease, such as type II diabetes or celiac disease.
  • Understand the impact of food journaling.
  • Make educated choices by reading and understanding nutrition labels.

Fitness Classes

If you're looking for some "get fit" guidance, IMPACT Solutions can help refer you to fitness classes and programs. To speak directly with our intake staff, call 1.800.227.6007.