On-Call Support

Resident Assistant On-Call (RAOC)

The on-call rotation at this level is staffed by our undergraduate Resident Assistants. Each Residential Community (Cedar Magnolia, Juniper, Mistletoe, Clarke Tower, Carlton Road , Noyes-Fayette, Murray Hill, and Upperclass) has at least one RA on-call every night of the week.

Supervisor On-Call (SOC)

The on-call rotation at this level is staffed by our full-time Residential Community Directors, Assistant Residential Community Directors, and Graduate Resident Directors. 

Senior Staff On-Call (SSOC)

Staff on this level include the Director of Residence Life, the Director of Greek Life, Associate Director of Residence Life, the Associate Director of Greek Life, and Assistant Director of Residence Life - ILE.

Dean of Students On-Call (DOS)

Staff on this level include the Associate Vice President for Student Affairs & Dean of Students, the Senior Associate Dean of Students, Associate Dean of Students, and Senior Assistant Dean of Students.

Residents have 24/7 continuous access to their specific residential facility. Additionally, residents can access residence halls within their residential community during the following times:

• Weekdays: 9am-midnight on weekdays
• Weekends: 11am-midnight on weekends

Note: residents utilizing community access are still considered guests within that community and should be hosted by a resident in that building. Exceptions are granted when a resident is attending a community event or meeting.

CWRU provides lockout service to all residential students free or charge. Below are specific instructions for lockouts and access issues based on the time of day. 

Self-Service Lockouts: many areas allow residents to complete a self-service let-in if they are locked out in their areas. Self-service lockout users should proceed to their myHousing to complete this process. 

Residents can complete a self-service lockout as long as they have access to their Duo dual factor authentication on a personal device. 

Buildings that offer self-service lockouts are:

• First-Year: All community buildings
• Second Year: Noyes House and Fayette House
• Upperclass: Stephanie Tubbs Jones House and Village Houses 6 & 7
• All other buildings require in-person lockout support. 

Daytime Lockouts: Residents locked out of their building or room space during the day should proceed to the University Housing Area Office within their Residential Village.

• Wade Commons offers support for the North Residential Village (NRV)
• Fribley Commons offers support for the South Residential Village (SRV)

Note that the Area Offices are only open during specific business hours. Please view these hours and more information about Area Office services here. 

Overnight Lockouts: Outside of Area Office business hours, all residents are able to utilize the Residence Life on-call system for support if they become locked out of their building or room space.

Our Resident Assistants On-Call (RAOC) provide the following coverage for both building and room lockouts: 

• Weekdays (Sunday through Thursday)
  • 10pm until 8am, the following morning
• Weekends (Friday and Saturday) 
  • Friday nights from 9pm until 11am on Saturday mornings. 
  • Saturday nights from 9pm until Noon on Sundays.