We have a multi-level approach to providing this continuous support for our residential students. Our on-call system will respond to issues directly from student outreach or through Public Safety's Dispatch system.
The Office of Residence Life never closes. We are open 24-hours a day and 365 days per year to provide you with the help and support that you need.
To contact CWRU Dispatch to request immediate support, please refer to this page for specific instructions.
Resident Assistant On-Call (RAOC)
The on-call rotation at this level is staffed by our undergraduate Resident Assistants. Each Residential Community (Cedar Magnolia, Juniper, Mistletoe, Clarke Tower, Carlton Road, Noyes Fayette, Murray Hill, and Upperclass Triangle 2) has at least one RA on-call every night of the week.
Supervisor On-Call (SOC)
The on-call rotation at this level is staffed by our full-time Residential Community Directors, Assistant Residential Community Directors, and Graduate Resident Directors.
Senior Staff On-Call (SSOC)
Staff on this level include the Associate Director of Residence Life, the Director of Greek Life, the Associate Director of Greek Life, and Assistant Director of Residence Life - ILE.
Dean of Students On-Call (DOS)
Staff on this level include the Associate Vice President for Student Affairs & Dean of Students, the Senior Associate Dean of Students, Senior Assistant Dean of Students, and Assistant Dean of Students.
Residents have 24/7 continuous access to their specific residential facility. This is to accommodate busy schedules and allow residents to come and go as they please. We encourage residents to keep track of their access keys and cards at all times to ensure they can get in safely and at any time.
Access Cards & Keys should NEVER be given over to another person. This includes: guests, parents/guardians, emergency contacts, friends, roommates, neighbors, or anyone else. The only exception is when a University Official asks for your Student ID Card to identify you in a specific situation.
Community Access
Additionally, residents can access residence halls within their residential community during the following times:
- Weekdays: 9am-midnight on weekdays
- Weekends: 11am-midnight on weekends
First Year Experience:
- Cedar Magnolia - Cutler, Hitchcock, Pierce, Storrs Houses
- Clarke Tower - not applicable
- Juniper - Cutter, Smith, Taft, Taplin Houses
- Mistletoe - Norton, Raymond, Sherman, Tyler Houses
Second Year Experience:
- Carlton Road - Glaser, Kusch, Michelson Houses
- Murray Hill - Alumni, Howe, Staley, Tippit Houses
- Noyes Fayette - Noyes & Fayette Houses
Upperclass Experience: the below is the community access group for access purposes:
- Village House 1
- Village House 2
- Village House 3
- Village House 3A
- Village House 4
- Village House 5
- Village House 6
- Village House 7
- Stephanie Tubbs Jones
Independent Living Experience:
- Hazel: not applicable
- Triangle 2: not applicable
- Property Management Apartments: 1680, 1716, 1719, 1727, Noble, Twin Gables
- Overlook: not applicable
Note: residents utilizing community access are still considered guests within that community and should be hosted by a resident in that building. Exceptions are granted when a resident is attending a community event or meeting.
Contact Us
Phone (immediate, non-emergency support): 216-368-6325
Note: If a situation requires immediate, emergency attention, please call CWRU Dispatch at 216-368-3333 for support.
Email (business hours ONLY): residencelife@case.edu
Business Hours of Operation:
Monday through Friday, 8:30 a.m. - 5 p.m.
Saturday & Sunday: Closed