Living on-campus is a transition, and this includes having to keep track of your key (a.k.a. your student ID, swipe card, or even a hard key in some places!).
We know that sometimes residents forget to grab their ID when heading to the bathroom to get ready in the morning. You might lose your ID or leave it somewhere off-campus. These things happen and we are available to make sure you can get inside, stay safe, and make it home safely.
CWRU provides 24/7 lockout service to all residential students free or charge. Below are specific instructions for lockouts and access issues based on the time of day.
Many areas allow residents to complete a self-service let-in if they are locked out in their areas. Self-service lockout users should proceed to their myHousing to complete this process.
Residents can complete a self-service lockout as long as they have access to their Duo dual factor authentication on a personal device.
Buildings that offer self-service lockouts are:
- First-Year: All community buildings
- Second Year: Noyes House and Fayette Houses
- Upperclass: Stephanie Tubbs Jones House and Village Houses 5, 6, & 7
- All other buildings require in-person lockout support.
Residents locked out of their building or room space during the day should proceed to the University Housing Area Office within their Residential Village.
- Wade Commons offers support for the North Residential Village (NRV)
- Fribley Commons offers support for the South Residential Village (SRV)
Note that the Area Offices are only open during specific business hours. Please view these hours and more information about Area Office services here.
Outside of Area Office business hours, all residents are able to utilize the Residence Life on-call system for support if they become locked out of their building or room space.
Our Resident Assistants On-Call (RAOC) provide the following coverage for both building and room lockouts:
- Weekdays (Sunday through Thursday)
- 10pm until 8am, the following morning
- Weekends (Friday and Saturday)
- Friday nights from 9pm until 11am on Saturday mornings.
- Saturday nights from 9pm until Noon on Sundays.