Progress Report 2017

Metal Statue under a tree with the caption "[Re]Imagining IT, University Technology Strategic PLan Progress Report 2017

In June of 2016, University Technology, [U]Tech, released a comprehensive Strategic Plan titled, [Re]Imagining IT. The plan centers around three strategic goals and nine initiatives—each initiative has its own set of recommendations and action items to guide the UTech team in achieving them.

This report highlights progress over the plan’s first year—showcasing stories and data that demonstrate UTech’s commitment to success. Behind each accomplishment in this report there is a much bigger story of great people, collaboration and determination. The progress paints a clear picture of what can be accomplished when talented people work together toward shared goals.

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Address Fundamental Elements

Provide strong, basic IT services and infrastructure essential to support the CWRU community.

Break Down Barriers

Answer our university community's strongly expressed desires for simplicity, agility and clarity in their everyday technology experiences to improve their engagement with information and each other.

Advance Innovation

Further CWRU’s position as a global leader in scholarly achievement, leading-edge research and compelling learning experiences.

I - Support Student Success and Enhance the Student Experience

Recommendations: Provide Productive Workspaces and Collaborative Space - Empower Personalized and Lifelong Learning - Provide a Top-Quality Learning and Living Environment for Students

II - Facilitate Effective and Innovative Teaching and Learning

Recommendations: Support Engaging, Effective and Innovative Teaching and Learning - Provide Effective Learning Environments

III - Enhance Research, Scholarship, Creative Activity and Academic Innovation

Recommendations: Develop and Maintain High-Performance Cyberinfrastructure and Research Tools - Engage in Substantive Collaboration on Research Funding and Engagement - Establish a Virtual Research Commons - Support the Preservation and Curation of Research Data

IV - Strengthen IT Foundations, Infrastructure, Operations and User Experiences

Recommendations: Improve Awareness of IT Services, Products and Tools - Support a Culture of Service Excellence - Improve Access to CWRU Resources Anywhere, Anytime - Provide Needed Information Technology Tools - Make the Basic Tools and Facilities for Collaboration More Robust and Accessible - Provide Systems for Collaboration and Communication - Enhance Applications Focusing on the End-User Experience

V - Manage Information Security, Regulatory Compliance and Technology-Focused Business Continuity and Disaster Recovery

Recommendations: Identify, Assess and Manage Security Risks - Protect and Ensure the Continuity of the Institution in the Event of Disaster - Promote and Implement Security-Focused Policies and Practices and Secure the IT Infrastructure

VI - Support and Expand the Use of Institutional Data in Decision-Making

Recommendations: Improve Access to Information and the Collection, Care and Availability of Data - Infuse Data Analytics into Decision-Making - Improve Business Processes for Managing Content

VII - Investing and Funding Information Technology Strategically

Recommendation: Develop a Strategic and Sustainable IT Funding Model

VIII - Attract, Retain and Empower Technology Team Members

Recommendation: Attract and Retain Highly Effective IT Personnel

IX - Centralize University-Wide IT Services and Resources

Recommendations: Reduce and Effectively Manage the Information Security Risk Profile of CWRU - Ensure Business Continuity and Disaster Recovery Readiness by Leveraging Best Practices Across the University - Improve the IT Experience Across All Areas of the University - Optimize the University’s Investments in IT - Foster Professional Growth and Development