UTech News

TeamDynamix, a customer service system widely used in higher education, will replace [U]Tech's current service desk system at help.case.edu.

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, Sept. 24, from 3:00 a.m. until 8:00 a.m.

Wireless maintenance will take place Saturday, September 24, from 3:00 a.m. until 6:00 a.m. Campus community users may experience intermittent wireless network outages with CaseGuest, CaseWireless and Eduroam during this time.

"Zoombombing" is on the rise, but there are many steps you can take to keep your meetings secure from people who would like to disrupt it. "Zoombombing" is when meetings are interrupted with inappropriate material.

Due to scheduled maintenance, the EMS Spartan Reservation System will be unavailable from Thursday, September 22, from 9:00 p.m. until Friday, September 23, at 2:00 a.m. Campus users will be unable to book a room or workspace for a brief window during this time.

[U]Tech is making a change to a Google Calendar default. Recently, Google implemented a way to prevent meeting invitations from unknown individuals automatically appearing on your calendar. On Thursday, Sept.

PeopleSoft Financials (FIN) will be unavailable Sunday, September 18, from 3:00 a.m. until 6:00 a.m. due to scheduled maintenance.

The Information Security Office advises Case Western Reserve University community members with devices running Apple iOS, iPadOS, and MacOS to update their devices immediately due to a critical security update released September 12.

Wireless maintenance will take place Sunday, September 11, from 3:00 until 6:00 a.m. Campus community users may experience intermittent wireless network outages with CaseGuest, CaseWireless and Eduroam during this time.

Members of the university community can get tech assistance at the [U]Tech C.A.R.E. Center in the Kelvin Smith Library.

The university is launching a new program to help employees avoid falling victim to phishing emails. Groups of faculty and staff members will receive unannounced, simulated phishing emails beginning in September.

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, August 27, from 3:00 a.m. until 8:00 a.m.

Due to scheduled maintenance, the EMS Spartan Reservation System will be unavailable from Thursday, August 25, at 9:00 p.m. until Friday, August 26, at 2:00 a.m. Campus users will be unable to book a room or workspace for a brief window during this time.

[U]Tech's Information Security Office advises Case Western Reserve University community members with devices running iOS, iPadOS and MacOS to update their devices immediately due to a critical security up

University Technology is setting a new minimum version to attend Zoom meetings, which might require some users to update their software.

As part of a pre-construction project for the new South Residential Village Dorms, an existing fiber optic cable must be reworked off the existing utility poles and reinstalled in new underground conduits.

In an effort to increase the security and functionality of Google in Canvas, the Google Assignments tool will replace the existing Google Apps tool beginning Aug. 15.

Compared to the existing Google Apps tool, the new Google Assignments tool has several benefits, including:

Case Western Reserve University began a new license agreement with Adobe on July 1. As a result, licenses for many Adobe products have expired.

Due to a change in the university’s licensing agreement with Adobe, beginning Friday, July 1, faculty, staff and students will no longer automatically be assigned an Adobe Acrobat Pro DC license.

[U]Tech upgraded the campus wireless network authentication servers on Thursday, June 16.

After updating Google Chrome, users may receive a pop-up message stating "Your organization will manage this profile." [U]Tech wants to assure the campus community that this message was prompted by Google, not the university.

Google will be ending its unlimited storage feature for all Google Workspace customers in July 2024, applying a storage cap across all customers’ data. Case Western Reserve University will need to reduce its Google Workspace storage by approximately 75%.

Microsoft has announced a critical vulnerability called "Follina" that is related to Windows and Office, that is actively being exploited. If you have a Windows computer, it is important to make sure that it is up-to-date and protected against this.

Over the past year, faculty members from across the university have worked with [U]Tech's Teaching and Learning Technologies (TLT) as part of a Digital Accessibility Learning Community (DALC) to develop resources and strategies for improvin

University Technology recently has become aware of a new scam in which fake invoices are being sent via PayPal. Individuals who regularly handle invoices as part of their job may be especially vulnerable to this scam.

Over the past year, faculty members from across the university have worked with [U]Tech's Teaching and Learning Technologies (TLT) as part of a Digital Accessibility Learning Community (DALC) to develop resources and strategies for improvin

On Monday, May 16, [U]Tech is deactivating Zoom accounts for alumni and others who are not faculty, staff or students at the university. Affiliates are not affected by this change.

Passwords protect our digital identities and private data by acting as gatekeepers to the cyber world in which we live. Having weak, easy-to-guess, or re-used passwords puts you at risk of becoming a victim of cyber criminals.

Zoom recently made significant updates to its platform, offering more interactive options for virtual meetings.

All faculty and staff are welcome to join the Teaching and Learning Technologies (TLT) team at this month’s Digital Accessibility Learning Community (DALC) workshop Thursday, April 28, from 11:00 a.m. until noon, via Zoom.

The week of April 25, Qualtrics will migrate from Contacts, its legacy contact database, to XM Directory. This is an automatic migration, so users do not need to take any action.

Beginning Monday, April 25, the Box service will have a limit of 1TB of storage for files and folders per individual owner. Folders owned by departments and schools will not be affected.

[U]Tech's Software Center now features ArcGIS Pro version 2.9 and ArcGIS Desktop version 10.8.2. These updated versions are now available to all students, faculty, and staff for download.

All faculty and staff are welcome to join the Teaching and Learning Technologies (TLT) team at this month’s Digital Accessibility Learning Community (DALC) workshop on Monday, March 28, from 10:00 until 11:00 a.m.

[U]Tech would like to make the campus community aware that meetings recorded by Microsoft Teams will expire after 150 day of creation beginning Friday, March 25. Previously recorded video will expire Sunday, Aug. 21.

[U]Tech would like to make the campus community aware that upon departing the university, Case Western Reserve University members will lose access to Zoom the following day.

Across the country more incidences of Zoombombing are being reported, including a few at CWRU. Zoombombing is when an uninvited person joins a Zoom meeting or class with the intent to disrupt it.

In an effort to increase security and better protect the data Case Western Reserve University users have in Echo360, everyone in the campus community who has registered for two-factor authentication with Duo Security will be required to use

After nearly eight years as the university's vice president for information technology and chief information officer, Sue Workman has announced that she will retire from Case Western Reserve at the end of June.

Scammers are actively emailing students with a fake job opportunity to swindle students out of money. These scammers are posing as professors or job recruiters from other companies and offering large sums of money.

Are you interested in learning some new techniques to make your course(s) more accessible to all learners?

Google is updating the interface of Gmail; moving Chat, Spaces and Meet from below your Inbox to a new left sidebar. This compact design allows easier access to these other services. Soon you will be prompted to make the switch, with the option to revert back.

UTech is performing a ​DHCP server ​software upgrade related to wireless networks (CaseGuest, CaseWireless and Eduroam) on Thursday, February 17, from 3:00 a.m. until 6:00 a.m.

Mathcad has been upgraded to Mathcad Prime 7 and is now available to all students, faculty, and staff. Mathcad has a limit of 50 concurrent use licenses and requires a connection to the Case Western Reserve University network.

From the stages and classrooms of the newly expanded Maltz Performing Arts Center to collaborations with nearby cultural organizations, Case Western Reserve University is home to incredible opportunities in dance, art, theater and music.

Case Western Reserve University recently contributed to a cross-institutional study that examined the research practices of faculty and research staff in a variety of humanities, social science and STEM fields who use data science or "big data" methodologies.

With our new hybrid working arrangements comes the challenge of figuring out who is on campus when. Luckily, Google Calendar has some features to help! Turning them on is simple:

University Technology ([U]Tech) recently updated the chat tool available on help.case.edu.

In order to improve the security of the UTech account and password self-service tools, and to prevent them from being abused by automated, Internet-based attacks, UTech is adding reCAPTCHA to the following self-service web page

In an effort to increase security and better protect the data Case Western Reserve University users have in Canvas, everyone in the campus community who has registered for two-factor authentication with Duo Security will be required to use

[U]Tech is offering support sessions for faculty, students and staff to get their technology questions answered with the shift to remote instruction in January.

While you're at home over break and even though the university is closed, you can still receive technology support 24/7/365.

The MyApps login experience will change this weekend. Beginning December 18, users will be redirected to log in via Microsoft using their email address, in the form of abc123@case.edu, and their university passphrase.

Are you interested in learning some easy techniques to make your course(s) more accessible to all learners?

Stop by during Canvas drop-in hours to talk to a Teaching and Learning Technologies (TLT) team member to get your Canvas questions answered. Canvas drop-in hours will be held via Zoom Friday, December 10, from noon until 1:30 p.m. and Thursday, December 16, from 11:30 a.m. until 1:00 p.m. (ET).

Zoom has announced a security update for the Zoom client on all major devices (Mac, PC, iPhone, Android, etc.). The latest version of the Zoom software patches a vulnerability. We recommend that all CWRU Zoom users check for a software update anywhere Zoom is installed.

Zoom has announced a security update for the Zoom client on all major devices (Mac, PC, iPhone, Android, etc.). The latest version of the Zoom software patches a vulnerability. We recommend that all CWRU Zoom users check for a software update anywhere Zoom is installed.

In recognition of the Thanksgiving holiday, Case Western Reserve’s administrative offices will close at 3 p.m. tomorrow, Wednesday, November 24.

LinkedIn Learning provides online video courses on many different topics. This includes ways to address everything going on in your life this time of the year. Find out how to avoid procrastination and manage your time. Learn how to perform chair yoga to get some exercise.

A recent update of the Zoom client offers new tools for both hosts and participants. Some of the best features include:

Note: Google extended the time before the transition.

This month [U]Tech's Information Security Office is marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

This month, [U]Tech's Information Security Office is marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

[U]Tech offers LinkedIn Learning, a site with self-paced courses on an incredibly diverse set of topics, to the campus community.

Recently Duo Security updated its mobile app design. UTech's Information Security team wants to ensure the CWRU community the app will behave in the same manner and remains secure. These changes do not require users to modify their settings.

This month, University Technology’s ([U]Tech) Information Security Officeis marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

Google’s Collaborative Inbox can be used by your team to collaborate on messages received by a Google Group.

Members of the Case Western Reserve University community can learn more about Qualtrics with a series of live webinar training sessions held via Zoom.

October is Dell’s Education Month. Members of the Case Western Reserve University community can take advantage of extra savings on Dell technology throughout October. Dell also is accepting trade-ins of any brands.

Cybersecurity Awareness Month, held annually in October, is a chance for the Case Western Reserve University community to renew our commitment to online safety and device security habits. To that end, the National Cyber Security Alliance has established the theme for this month as "Do your part.

[U]Tech would like to make the campus community aware that Microsoft released Windows 11 on October 5. [U]Tech recommends not upgrading immediately due to possible compatibility issues with current software packages and older hardware.

The Data Governance Committee at Case Western Reserve University invites all faculty and staff to a

Chief Information Security Officer Mark Herron was featured in recent edition of The Daily

You may have seen an article in The Daily earlier this month explaining that our contract with Box.com is changing and that w

VP UTech/CIO Sue Workman will be participating as a panelist for an Internet2 (I2I) webinar on October 12 from 1:00-2:00 p.m. "Women Leaders During a Time of Change: The Impact of the Pandemic Personally and Professionally".

Starting this fall, Box is no longer offering unlimited storage under the terms of its contract with Case Western Reserve University.

[U]Tech recommends that users immediately update their Apple devices to address a critical vulnerability. A software update for this purpose was released Monday, September 13. All Apple users should check and install this update on all Apple devices as soon as possible.

The Data Management, Analytics and Visualization team in [U]Tech has added a feature enhancement to the

Starting this fall, Box is no longer offering unlimited storage under the terms of its contract with Case Western Reserve University.

As the new semester starts, new scam emails are on the rise. Those in a group email may have seen phishing emails with subjects such as "Payment from your Account," "Important Urgent Email Security Notification," or "Hi There," to name a few.

[U]Tech's Teaching and Learning Technologies (TLT) team will continue to offer teaching and training opportunities for faculty and staff as the new semester begins. Training opportunities will cover Canvas and more.

Wall Street Journal, Sue Workman, chief information officer and vice president of University Technology, said

The instructor’s computers in the campus Technology Enhanced Classrooms (TECs) and Active Learning spaces were updated this summer to enhance security, and to provide additional functionality for faculty, staff, and students.

Starting August 23, the [U]Tech C.A.R.E. Center in the Kelvin Smith Library will be open for drop-offs and pick-ups. The center will have the following hours:

In order to make the Zoom experience consistent across the Case Western Reserve University community, on August 9, the minimum software version requirement for Zoom will be set to the latest version, 5.7.4.

[U]Tech has upgraded ChemOffice (Windows) and ChemDraw (Mac) to version 20 in the [U]Tech Software Center.

The software is available free of charge to all students, faculty and staff. The annual license will expire June 30, 2022.

Dell is offering the CWRU community a 10% savings on all its technology during a flash sale August 4-5. This is in addition to the 10% discount on select electronics and accessories.

Learn more at the [U]Tech eStore.

[U]Tech has updated the annual license for LabVIEW 2020 for students. This updated annual license will expire July 31, 2022, and is now available to students in the [U]Tech Software Center.

This week Google began sending out email notifications to users with the subject "Security update applied to Drive" regarding an upcoming security update being applied to shared content in Google Drive. On Sept.

[U]Tech has upgraded SPSS/AMOS to version 28 in the Software Center. This upgrade delivers a new annual license that will expire July 31, 2022.

WEPA, the student printing vendor used on campus, will raise the price for monochrome single- and double-sided printing effective August 1.

The School of Law will host Ignite: Legal Tech Innovation 2021 today (July 14) and tomorrow (July 15).

[U]Tech strongly advises Case Western Reserve University Windows users to apply recent Windows updates, including (CVE-2021-34527), to address the PrintNightmare vulnerability (a critical flaw in the Windows Print Spooler service).

Introducing Splash into Summer, a series of webinars focused on strategies for engaging learners and effectively using technology for teaching.

The Data Management, Analytics and Visualization team in University Technology ([U]Tech) is completing the implementation of a new analytics software, Tableau.

[U]Tech will decommission the Case Western Reserve University enterprise account for the password manager LastPass June 29, 2021. No action is required. After this date, users of the premium university account will be automatically switched to the free version.

Introducing Splash into Summer, a series of webinars focused on strategies for engaging learners and effectively using technology for teaching.

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

In anticipation of the fall semester, [U]Tech will be delicensing the Class of 2021 graduates in the CWRU Zoom environment to accommodate for the next class of incoming students. Delicensing of new alumni will take place on Thursday, June 3 at 9:00 a.m.

Miro Humer, associate vice president for client experience in University Technology, wrote about how the COVID-19 pandemic impacted technology at the university in a piece published by EDUCAUSE Review.

[U]Tech will decommission the Case Western Reserve University enterprise account for the password manager LastPass June 29, 2021. No action is required. After this date, users of the premium university account will be automatically switched to the free version.

[U]Tech recommends macOS users update their operating system as soon as possible.

The University Technology ([U]Tech) team at Case Western Reserve University is helping bridge the digital divide in East Cleveland through a public-private partnership aiming to extend affordable, reliable, high-speed internet to as many as 2,000 low-income households.

On Sunday, April 25, Zoom is implementing behind-the-scenes changes that will require users to reauthorize Zoom’s access to Google services, such as Google Calendar. When adding a Zoom meeting via Google Calendar, you may see a "Log in" or "Authorize" message prompt.

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

The Federal Trade Commission (FTC) recently released a warning to all university students, faculty and staff to be on the lookout for phishing emails claiming to be from the IRS.

Endnote version 20 is available on the UTech Software Center to all active faculty, staff, and registered students. Faculty & Staff may purchase Endnote 20 for $99, charging it to a department speedtype account.

Google recently announced that all active Google sites will need to move to the New Google Sites platform by September 1. New site creation already uses the New Google Sites interface.

When creating or editing Zoom meetings through the web portal, you are able to add alternative hosts to the event.

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

University Technology ([U]Tech) informs Windows users that applying recent Windows 10 updates may cause a computer failure when attempting to print.

Qualtrics, the form and survey software, offers the Case Western Reserve University community a feature-rich tool. This can be used to poll students, create service requests or gather insights.

No matter how hard we try to stop it, sometimes the noise around us enters our Zoom meetings and classes. With the live transcription feature, the hosts of Zoom events can enable attendees the ability to turn on closed captioning to see what is said in addition to hearing it.

This weekend, Dell is offering the CWRU community savings on new systems through the UTech eStore. In addition to the usual discounts, the 72-hour sale will run from Friday, February 26, through early Monday, March 1.

When Case Western Reserve University staff member and alumna Marie Vibbert (CWR ’98) isn’t working as a programmer for the Freedman Center for Digital Scholarship through [U]Tech, she can often be found working on her other passion: creative writing.

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

[U]Tech C.A.R.E. Center in Kelvin Smith Library is open by appointment only for drop-offs and pick-ups from 9 a.m. until 4:30 p.m. (last appointment) Monday through Friday. The [U]Tech C.A.R.E. Center is located on the lower level of the Kelvin Smith Library.

The Information Security Office would like to make Case Western Reserve University community members aware of the signs of identity theft and unemployment fraud.

Looking for a way to facilitate collaboration and teamwork in a virtual environment? Zoom Breakout Rooms can be used to increase participation and allow for small group conversations during an event or course.

[U]Tech reminds any remaining users of Windows 7 on campus that it is necessary that they upgrade their machines to Windows 10. Windows 7 is no longer supported by Microsoft. Users must upgrade or they will be prevented from accessing the campus network.

The [U]Tech Software Center has upgraded ArcGIS Pro to version 2.7. This version is available to all students, faculty and staff free of charge through the Software Center.

Apple recently released updates for iOS devices, including iPads, iPhones and Apple Watches. This new version addresses recently discovered vulnerabilities. A few additional features, such as small QR code identification, and bug fixes are installed as well.

In order to make the Zoom experience consistent across the Case Western Reserve University community, the minimum software version requirement has been set to the latest version. Many new features implemented over the past several months require the latest version of the application.

Case Western Reserve University’s HoloAnatomy® Software Suite will star this week in a pair of online events that Microsoft is hosting for colleges and universities:

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

Last summer, CWRU user login requirements were changed to promote stronger security and improve usability. This change required users to convert passwords associated with their network ID (abc123) to passphrases. The update fully went into effect January 18.

As the fall semester draws to a close, [U]Tech would like to remind you that Zoom recordings stored in the cloud are automatically deleted 150 days after creation. Recordings saved at the start of this fall semester (August 24) will begin automatically deleting on Wednesday, January 21.

On June 15, CWRU user login requirements were changed to promote stronger security and improve usability. This change requires users to convert passwords associated with their network ID (abc123) to passphrases.

[U]Tech's Teaching and Learning Technologies (TLT) team will offer four remote delivery workshops to help faculty members prepare for teaching in the January term and/or spring semester.

On Tuesday, January. 12, at midnight, Duo two-factor authentication will be enabled for all Case Western Reserve University Zoom login attempts in order to improve security. This will apply whether you sign in through the Zoom desktop application or the Zoom website.

Swing into spring with [U]Tech's Teaching and Learning Technologies (TLT) team. The team will offer four remote delivery workshops to help you prepare for teaching in the January term and/or spring semester.

Over the last year Zoom has rolled out many new features to their service. Along with security enhancements, the updated program allows you to implement self-selecting breakout rooms, reorganization participants while in Gallery view, and try the new video filters.

Some iPhone users who have upgraded to iOS 14.3 are experiencing issues using the Rave Guardian app. If you are having difficulties with the app, follow these steps:

For those who have the Symantec Endpoint Protection security software installed, a license notification may appear. Please be aware that, regardless of the notification, the computer is, and will remain, protected by Symantec.

[U]Tech is working to resolve the issue.

During the break between semesters take some time to learn a new skill with LinkedIn Learning. Using your university account, log into LinkedIn Learning to access thousands of topics.

In order to make the Zoom experience consistent across the Case Western Reserve University community, on January 5, the minimum software version requirement will be set to the latest version.

The latest Mac and Windows versions of Zoom give the host more flexibility and assistance with breakout rooms. Now, co-hosts of the sessions can open, assign participants to and close breakout rooms—privileges that were previously limited to the host.

In the ongoing effort to secure university data and systems against intrusion and unauthorized access, [U]Tech is making a change that affects use of RDP or "remote desktop protocol."

As the fall semester draws to a close, [U]Tech would like to remind you that Zoom recordings stored in the cloud are automatically deleted 150 days after creation.

Prepare for teaching during the January term and spring semester with remote delivery workshops with [U]Tech’s Teaching and Learning Technologies (TLT) team.

Learn how to easily administer remote testing with [U]Tech's Teaching and Learning Technologies team (TLT) workshops and resources.

Upcoming workshops

TLT is offering two workshops that will prepare faculty and staff for end-of-the-semester remote testing:

Learn how to easily administer remote testing with [U]Tech's Teaching and Learning Technologies team (TLT) workshops and resources.

Upcoming workshops

TLT is offering two workshops that will prepare faculty and staff for end-of-the-semester remote testing:

[U]Tech's Teaching and Learning Technologies team (TLT) is available to help with faculty’s technology questions. [U]Tech offers various training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

[U]Tech Software Center has upgraded Origin to version 2020b. Along with this upgrade comes a new annual license that will expire October 31, 2021. This upgrade and annual license is available to all students, faculty and staff free of charge.

[U]Tech's Information Security Office wants to draw your attention to an increased threat from malware, as cited in the media very recently—specifically ransomware that encrypts files and demands a ransom be paid for their release.

Due to phishing attacks originating from compromised accounts in the online survey platform Qualtrics, starting today, Duo two-factor authentication will be required to log into Qualtrics.

[U]Tech’s Teaching and Learning Technologies (TLT) team is here to help with your technology questions. The team offers various training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies. 

It’s still October, but Case Western Reserve University’s last in-person classes are only three short weeks away. [U]Tech's Teaching and Learning Technologies (TLT) team is here to support faculty and staff as they consider their assessment strategies for final exams.

[U]Tech's Teaching and Learning Technologies (TLT) can help faculty with technology questions. TLT is offering various training and support opportunities for common technologies like Canvas, Echo360, and Zoom, as well as discussions focused on pedagogy and teaching strategies.

New annual software licenses for SAS 9.4 are available through the [U]Tech Software Center. Along with these licenses comes an upgrade for SAS 9.4 TS1M6 to version SAS 9.4 TS1M7.

Zoom releases new features and fixes almost every week. In order to take full advantage of these new features, Zoom must be updated regularly.

In preparation for next week’s presidential debate, [U]Tech’s Information Security Office recommends an increased awareness of cybersecurity threats, particularly phishing emails.

Starting October 13, Google will change the retention policy for items in the Trash in Google Drive. Previously, trashed items would be retained indefinitely.

[U]Tech's Teaching + Learning Technologies (TLT) team will host workshops on remote testing to help faculty:

Since the start of the COVID-19 pandemic, the storage used for recorded videos in Zoom has increased dramatically. In order to contain costs [U]Tech is making two changes to cloud recording in Zoom. Starting Friday, Sept.

Lolita Hines, assistant vice president of finance and administration with University Technology, co-authored a piece titled "Technology Business Management and the IT Service Catalog".

The CaseWireless network experienced a disruption this morning. [U]Tech engineers resolved the issue around 8 a.m.

As part of the resolution, users may need to accept a new certificate before logging on to the CaseWireless network.

Granta Edupack 2020 is available now through the UTech Software Center. Formerly known as "CES Edupack," this revised title and version comes with an expiration date of August 31, 2021.

Zoom experienced a significant worldwide outage August 24. [U]Tech understands the disruption that this caused, especially to faculty and students on the first day of classes. 

This month, Google will release a new, integrated Gmail experience. The new Gmail puts email, chat (Google Chat), video collaboration (Google Meet), tasks and document collaboration into a single workspace.

The beginning of the semester is a good time to update your Zoom client. New features, such as video filters, are included with bug fixes when these updates are applied.

On Saturday, August 22, Zoom made a change to the meeting setting, "Only authenticated users can join." Previously, this selection required all participants to sign into CWRU Single Sign-On (SSO) to join the meeting.

With the fall semester underway, University Technology continues to offer a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

[U]Tech C.A.R.E. Center on Kelvin Smith Library’s lower level formally re-opened Monday, August 17, with adjusted hours for the Fall 2020 semester.

Hours will be:

Faculty scheduled to teach in a classroom this fall are invited to sign up for a 20-minute session to help (re)familiarize themselves with technology available in the classroom to support face-to-face and dual-delivery instruction.

UTech upgraded SAS JMP Pro to version 15.1 on the Software Center. This upgraded version includes a new annual license file that will expire July 31, 2021.

Need a wireless connection when away from Case Western Reserve University’s campus? Connect your wireless devices securely at more than 10,000 eduroam wireless network spots available at other research and educational institutions.

In an effort to prepare for the fall semester, UTech has purchased a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

Microsoft 365 is now available from the Software Center for faculty, staff and students, replacing Office 2016.

[U]Tech has upgraded Mathcad to Mathcad Prime on the Software Center. Mathcad Prime is available to all CWRU faculty, staff and students at no cost.

In an effort to prepare for the fall semester, University Technology has purchased a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

Starting July 28, UTech will require passwords for all Zoom meetings and webinars. This includes those created before May 30, as well as those using your Personal Meeting ID (PMI). 

Starting July 28, University Technology will require passwords for all Zoom meetings and webinars. This includes those created before May 30, as well as those using your Personal Meeting ID (PMI).

UTech recently updated the chat tool available on help.case.edu.

University Technology's Teaching and Learning Technologies group and University Center for Innovation in Teaching and Education (UCITE) are offering Dual Delivery Summer Camp to help faculty prepare to teach this fall.

CWRU ISO Risk Report

Windows 10: SMBleed Vulnerability

What is happening on the ground:

University Technology ([U]Tech) required passwords for all meetings and webinars that were created on May 30 or after. Any meetings created before May 30 without a password, but scheduled to occur after May 30, may not have a password applied.

As reported in The Daily, UTech's Teaching and Learning Technology group and the University Center for Innovation in Teaching and Education are offering additional remote training sessions this week for

As reported in The Daily and on

On May 30, Canvas will release a new, redesigned Rich Content Editor (RCE), which enhances the content creation experience in Canvas. RCE is the tool that lets users bold text, make lists, insert links, add superscript and much more when writing text. The new RCE updates feature:

​Statistically, most of our passwords are insecure. As humans, we want to minimize the amount of effort needed to access our accounts, so we tend to create passwords that are easy for us to memorize.

Summer camp is in session! UTech’s Teaching and Learning Technologies, in collaboration with UCITE, will be offering a 6-week Dual Delivery Summer Camp starting June 1. Join us for a summer of discovery, community, and fun as we prepare for dual delivery in the Fall.

A 180 day retention period will be applied to Zoom Cloud recordings starting May 30. One hundred eighty days after a recording is made in Zoom, it will be sent to Zoom’s recording trash for 30 days and then deleted permanently.

In preparation for teaching remotely for Summer courses, TLT and UCITE are collaborating to lead a variety of workshops focused on remote teaching strategies. Workshops include:

In an effort to increase security and better protect the Case Western Reserve University MyApps users, everyone in the campus community logging in from a web browser or setting up on the Citrix Workspace app will be required to use Duo two-fact

Since the start of remote learning, teaching and working, Zoom has become an indispensable tool for almost everyone at Case Western Reserve University, with the number of users more than tripling in a few short weeks.

With the increase of remote work comes an inherent increase in technology usage, to facilitate communications and functions required to complete tasks and projects.

As finals approach at CWRU, some faculty may opt to use online proctoring for examinations that are now being given in a remote environment.

With the large shift of users to remote work, teaching and learning, the use of phone call-backs for Duo authentications has increased significantly the past two weeks. The university incurs charges for telephone call-back authentication.

The University Center for Innovation in Teaching and Education (UCITE) and University Technology ([U]Tech) will offer "Campfire Tales: Not-So-Scary Stories about Teaching and Learning Remotely" Monday, May 4, from 1 to 2:30 via Zoom.

Service Desk metrics in response to COVID-19 were interesting as was the volume of Zoom activities.

In light of their timely research into coronavirus and COVID-19, UTech was pleased to award 6 research faculty, at no cost, an additional share on the RCCI research cluster "Rider" to supplement their membership for the next 12 months.

In response to security issues and concerns related to Zoombombing, [U]Tech strongly encourages all Zoom users to protect their meetings by using a meeting password or selecting the "Only authenticated users can join" option.

CWRU's HoloLens is featured in an article in the Wall Street Journal. Learn how it's being used to continue education from a distance.

UTech Teaching & Learning Technologies (TLT) developed a plan for supporting May term faculty as they prepared to deliver that instruction remotely. The plan was quickly crafted, well-thought out and in full service of the individual faculty needs.

As the Cleveland Clinic prepared to take over CWRU’s Samson Pavilion to use as a surge hospital during the COVID-19 pandemic, UTech's Network Engineering and Unified Communications teams did some very quick work to reconfigure the wired and wireless network in the Health Education Campus to act a

United Communications team provided a simpler version of Jabber for the student advisors and counselors to prepare for COVID-19 response and remote work environments. All departments who needed this feature were set up for it this team.

In an article in The Chronicle of Higher Education, "Partners, 'vultures,' and other dispatches from higher ed’s grand move online," Sue Workman, VP of UTech/CIO, discussed changes to technology

MediaVision facilitated a Match Day livestream. Match Day is when graduating medical school students find out where they will continue their education. The much-beloved annual event for the CWRU School of Medicine for the first time had to be done virtually.

Twentyeight UTech professionals stepped up to volunteer across the division to provide the added support needed to help the campus transition to remote working, teaching and learning.

The Research Computing team has played a major role with Teaching & Learning Technologies (TLT) in helping UTech acquire and provide training and support for remote proctoring software.

Teaching and Learning Technologies (TLT) partnered with MediaVision to develop resources for faculty to record instructional content both on campus and remotely. The combined effort of the MediaVision team and TLT team helped to ensure that content met instructional needs.

Mark Griswold, Professor, Department of Radiology, School of Medicine and Director of the Interactive Commons, wrote to share, "We have started shipping the [Holo]Lenses we have out to the students. First [online] class is Tuesday. I'll keep you posted on how it goes.

A UTech Content Response Team for COVID-19 -related tech updates self-created to make rapid changes to the UTech website in these unprecedented times. Even though the team has other responsibilities, the goal is to have a rapid content response when the content is approved.

Marc Buchner, Associate Dean, Engineering and Associate Professor of Electrical Engineering and Computer Science reached out to say, "I just wanted to take this opportunity to add my very deep and very sincere thanks on behalf of the School of Engineering to the whole UTech team who have done so

Provost Ben Vinson also expressed gratitude for UTech, "Thank you so much for all of your hard work and tremendous efforts.

VP of UTech/CIO Sue Workman participated in Mentoring Monday, as coaches/mentors to other NEO women. Bizwomen Mentoring Monday presented by Advance Ohio provides advice from women who have made it! Mentoring Monday pairs women leaders with business women seeking insight.

In response to the COVID-19 virus, President Snyder announced that beginning Wednesday, March 18 CWRU

In an effort to increase security and better protect the data Case Western Reserve University users are storing and sharing via Google’s G Suite applications, everyone in the campus community who has registered for two-factor authentication with Duo will be required to use it to access any G Suit

Due to a change in licensing, access to Microsoft products on the Software Center will be changing effective February 1. Faculty members who are university employees, staff, and students will retain their current access to Microsoft products.

Microsoft will no longer provide security and functional operating patches for the Windows 7 operating system as of January 14, 2020. As a result, Case Western Reserve will discontinue its support for Windows 7 on the same day.