UTech News

Major Changes Coming to Adobe Products on July 1 for All CWRU Users

Due to a change in the university’s licensing agreement with Adobe, beginning Friday, July 1, faculty, staff and students will no longer automatically be assigned an Adobe Acrobat Pro DC license.

Users May Be Prompted to Accept New CaseWireless Certificate After Upgrade

[U]Tech upgraded the campus wireless network authentication servers on Thursday, June 16.

[U]Tech Offers Clarity Regarding Google Chrome Pop-up Message

After updating Google Chrome, users may receive a pop-up message stating "Your organization will manage this profile." [U]Tech wants to assure the campus community that this message was prompted by Google, not the university.

Unlimited Google Storage Will End in July 2024 For All CWRU Users

Google will be ending its unlimited storage feature for all Google Workspace customers in July 2024, applying a storage cap across all customers’ data. Case Western Reserve University will need to reduce its Google Workspace storage by approximately 75%.

[U]Tech Warns of Windows Vulnerability

Microsoft has announced a critical vulnerability called "Follina" that is related to Windows and Office, that is actively being exploited. If you have a Windows computer, it is important to make sure that it is up-to-date and protected against this.

FIN Reporting Undergoing Maintenance This Weekend

Due to scheduled maintenance, PeopleSoft Financials Reporting will be unavailable from 10:00 a.m. on Saturday, May 28, until 5:00 a.m. on Sunday, May 29.

HCM Unavailable Early Saturday

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, May 28, from midnight until 8:00 a.m.

Reservation System Undergoing Maintenance Starting Wednesday

Due to scheduled maintenance, the EMS Spartan Reservation System will be unavailable from 9:00 p.m. Wednesday, May 25, until 2:00 a.m. Thursday, May 26. Campus users will be unable to book a room or workspace for a brief window during this time.

TLT's Digital Accessibility Learning Community Showcase is Tomorrow

Over the past year, faculty members from across the university have worked with [U]Tech's Teaching and Learning Technologies (TLT) as part of a Digital Accessibility Learning Community (DALC) to develop resources and strategies for improvin

Wireless Maintenance Occurring Early Wednesday Morning

Wireless maintenance will take place on Wednesday, May, 25, from 3:00 a.m. until 6:00 a.m. Campus community users may experience intermittent wireless network outages with CaseGuest, CaseWireless, CaseGaming and Eduroam during this time.

HCM Unavailable Early Saturday

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, May 21, from midnight until 5:00 a.m.

Wireless Maintenance Occurring Early Friday

Wireless maintenance will take place on Friday, May 20, from 3:00 a.m. until 6:00 a.m. Campus community users may experience intermittent wireless network outages with CaseGuest, CaseWireless, CaseGaming and Eduroam during this time.

Scam Alert: Watch for Fake PayPal Invoices

University Technology recently has become aware of a new scam in which fake invoices are being sent via PayPal. Individuals who regularly handle invoices as part of their job may be especially vulnerable to this scam.

FIN Reporting Unavailable Early Sunday

PeopleSoft Financials Reporting will be unavailable on Sunday, May 15, from 3:00 until 6:00 a.m., due to scheduled maintenance.

Attend the Digital Accessibility Learning Community Showcase

Over the past year, faculty members from across the university have worked with [U]Tech's Teaching and Learning Technologies (TLT) as part of a Digital Accessibility Learning Community (DALC) to develop resources and strategies for improvin

Select Zoom Account Deactivation

On Monday, May 16, [U]Tech is deactivating Zoom accounts for alumni and others who are not faculty, staff or students at the university. Affiliates are not affected by this change.

World Password Day - Learn How to Protect Yourself Online

Passwords protect our digital identities and private data by acting as gatekeepers to the cyber world in which we live. Having weak, easy-to-guess, or re-used passwords puts you at risk of becoming a victim of cyber criminals.

Updates to Zoom Increases Interactivity

Zoom recently made significant updates to its platform, offering more interactive options for virtual meetings.

TLT Offering Digital Accessibility Learning Community Workshop on Thursday

All faculty and staff are welcome to join the Teaching and Learning Technologies (TLT) team at this month’s Digital Accessibility Learning Community (DALC) workshop Thursday, April 28, from 11:00 a.m. until noon, via Zoom.

Qualtrics Update Occurring Next Week

The week of April 25, Qualtrics will migrate from Contacts, its legacy contact database, to XM Directory. This is an automatic migration, so users do not need to take any action.

Storage Limit on Box Accounts Being Implemented

Beginning Monday, April 25, the Box service will have a limit of 1TB of storage for files and folders per individual owner. Folders owned by departments and schools will not be affected.

Software Center Releases Upgrades to ArcGIS Pro and ArcGIS Desktop

[U]Tech's Software Center now features ArcGIS Pro version 2.9 and ArcGIS Desktop version 10.8.2. These updated versions are now available to all students, faculty, and staff for download.

Attend the Digital Accessibility Learning Community Workshop on Monday

All faculty and staff are welcome to join the Teaching and Learning Technologies (TLT) team at this month’s Digital Accessibility Learning Community (DALC) workshop on Monday, March 28, from 10:00 until 11:00 a.m.

In the News: UTech's Katie Starr

In a Fox8 news report, UTech's Katie Starr, discussed the possible cybersecurity issues of Facebook’s "10-Year Challenge." "I think being on Facebook is a risk in and of itself," she said.

Expiration Time Set for Microsoft Teams Recordings

[U]Tech would like to make the campus community aware that meetings recorded by Microsoft Teams will expire after 150 day of creation beginning Friday, March 25. Previously recorded video will expire Sunday, Aug. 21.

Departing CWRU Members to Lose Access to Zoom

[U]Tech would like to make the campus community aware that upon departing the university, Case Western Reserve University members will lose access to Zoom the following day.

Renewed Incidences of Zoombombing Being Reported

Across the country more incidences of Zoombombing are being reported, including a few at CWRU. Zoombombing is when an uninvited person joins a Zoom meeting or class with the intent to disrupt it.

Duo Required to Access Echo360 Starting March 10

In an effort to increase security and better protect the data Case Western Reserve University users have in Echo360, everyone in the campus community who has registered for two-factor authentication with Duo Security will be required to use

[U]Tech Leader to Retire From CWRU This Summer; Deputy to Serve as Interim VP

After nearly eight years as the university's vice president for information technology and chief information officer, Sue Workman has announced that she will retire from Case Western Reserve at the end of June.

Beware of a Rise in Student Job Scams

Scammers are actively emailing students with a fake job opportunity to swindle students out of money. These scammers are posing as professors or job recruiters from other companies and offering large sums of money.

Digital Accessibility Learning Community Workshop Available on Wednesday

Are you interested in learning some new techniques to make your course(s) more accessible to all learners?

Changes Coming to Gmail Interface

Google is updating the interface of Gmail; moving Chat, Spaces and Meet from below your Inbox to a new left sidebar. This compact design allows easier access to these other services. Soon you will be prompted to make the switch, with the option to revert back.

Wireless Networks to Experience Brief Disruption on Thursday Morning

UTech is performing a ​DHCP server ​software upgrade related to wireless networks (CaseGuest, CaseWireless and Eduroam) on Thursday, February 17, from 3:00 a.m. until 6:00 a.m.

Mathcad and Origin Upgraded on Software Center

Mathcad has been upgraded to Mathcad Prime 7 and is now available to all students, faculty, and staff. Mathcad has a limit of 50 concurrent use licenses and requires a connection to the Case Western Reserve University network.

Inspire Your Heart with Art: Virginia Morrison and Janvi Ramchandra

From the stages and classrooms of the newly expanded Maltz Performing Arts Center to collaborations with nearby cultural organizations, Case Western Reserve University is home to incredible opportunities in dance, art, theater and music.

Data Analytics Server Upgrade on Saturday

The data analytics server (Tableau) a data.case.edu will be upgraded Saturday, Jan. 29, from 9:00 a.m. until noon for general maintenance. Users may experience intermittent outages during that time.

Kelvin Smith Library’s Big Data Research Study Contributes to National Report

Case Western Reserve University recently contributed to a cross-institutional study that examined the research practices of faculty and research staff in a variety of humanities, social science and STEM fields who use data science or "big data" methodologies.

Hybrid Work & Google Calendar

With our new hybrid working arrangements comes the challenge of figuring out who is on campus when. Luckily, Google Calendar has some features to help! Turning them on is simple:

[U]Tech Updates Help Chat Tool

University Technology ([U]Tech) recently updated the chat tool available on help.case.edu.

Security Improvements Coming to UTech Self-Service Tools and Forms

In order to improve the security of the UTech account and password self-service tools, and to prevent them from being abused by automated, Internet-based attacks, UTech is adding reCAPTCHA to the following self-service web page

Canvas to Require Two-Factor Authentication for Duo Security Users

In an effort to increase security and better protect the data Case Western Reserve University users have in Canvas, everyone in the campus community who has registered for two-factor authentication with Duo Security will be required to use

Get Technology Support to Prepare For Remote Instruction

[U]Tech is offering support sessions for faculty, students and staff to get their technology questions answered with the shift to remote instruction in January.

Continue To Get Technology Help Over Break

While you're at home over break and even though the university is closed, you can still receive technology support 24/7/365.

Changes Coming to MyApps Login Process

The MyApps login experience will change this weekend. Beginning December 18, users will be redirected to log in via Microsoft using their email address, in the form of abc123@case.edu, and their university passphrase.

Join Digital Accessibility Learning Community Workshop Tomorrow

Are you interested in learning some easy techniques to make your course(s) more accessible to all learners?

Get Your Canvas Questions Answered During Drop-In Hours

Stop by during Canvas drop-in hours to talk to a Teaching and Learning Technologies (TLT) team member to get your Canvas questions answered. Canvas drop-in hours will be held via Zoom Friday, December 10, from noon until 1:30 p.m. and Thursday, December 16, from 11:30 a.m. until 1:00 p.m. (ET).

Zoom Minimum Version Requirement Begins Today

Zoom has announced a security update for the Zoom client on all major devices (Mac, PC, iPhone, Android, etc.). The latest version of the Zoom software patches a vulnerability. We recommend that all CWRU Zoom users check for a software update anywhere Zoom is installed.

Update to the Latest Version of Zoom

Zoom has announced a security update for the Zoom client on all major devices (Mac, PC, iPhone, Android, etc.). The latest version of the Zoom software patches a vulnerability. We recommend that all CWRU Zoom users check for a software update anywhere Zoom is installed.

Let LinkedIn Learning Help You Manage Your Stress This Time of Year

LinkedIn Learning provides online video courses on many different topics. This includes ways to address everything going on in your life this time of the year. Find out how to avoid procrastination and manage your time. Learn how to perform chair yoga to get some exercise.

New Features Available Through Latest Zoom Update

A recent update of the Zoom client offers new tools for both hosts and participants. Some of the best features include:

Prioritizing Cybersecurity in a Hybrid Workplace

This month [U]Tech's Information Security Office is marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

Cybersecurity Awareness Month: Tips to Follow

This month, [U]Tech's Information Security Office is marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

Review LinkedIn Learning's Top 20 Most Popular Courses

[U]Tech offers LinkedIn Learning, a site with self-paced courses on an incredibly diverse set of topics, to the campus community.

Duo Security Updates App Design

Recently Duo Security updated its mobile app design. UTech's Information Security team wants to ensure the CWRU community the app will behave in the same manner and remains secure. These changes do not require users to modify their settings.

Cybersecurity Awareness Month: Phishing Defenses

This month, University Technology’s ([U]Tech) Information Security Officeis marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

Improve Your Team’s Efficiency with Google’s Collaborative Inbox

Google’s Collaborative Inbox can be used by your team to collaborate on messages received by a Google Group.

Attend Free Webinar Sessions about Qualtrics

Members of the Case Western Reserve University community can learn more about Qualtrics with a series of live webinar training sessions held via Zoom.

Get Deals on Dell Products in October

October is Dell’s Education Month. Members of the Case Western Reserve University community can take advantage of extra savings on Dell technology throughout October. Dell also is accepting trade-ins of any brands.

Cybersecurity Month: Protect Your Online Presence

Cybersecurity Awareness Month, held annually in October, is a chance for the Case Western Reserve University community to renew our commitment to online safety and device security habits. To that end, the National Cyber Security Alliance has established the theme for this month as "Do your part.

[U]Tech Advises Against Upgrading to Windows 11 at this Time

[U]Tech would like to make the campus community aware that Microsoft released Windows 11 on October 5. [U]Tech recommends not upgrading immediately due to possible compatibility issues with current software packages and older hardware.

Data Governance Committee Holding Virtual Open Forum

The Data Governance Committee at Case Western Reserve University invites all faculty and staff to a

Learn More About Chief Information Security Office Mark Herron

Chief Information Security Officer Mark Herron was featured in recent edition of The Daily

Storage Changes to Box

You may have seen an article in The Daily earlier this month explaining that our contract with Box.com is changing and that w

CIO Sue Workman To Discuss Women Leaders During Upcoming Webinar

VP UTech/CIO Sue Workman will be participating as a panelist for an Internet2 (I2I) webinar on October 12 from 1:00-2:00 p.m. "Women Leaders During a Time of Change: The Impact of the Pandemic Personally and Professionally".

Reminder: Box Storage Limitations Changing; Remove Unneeded Files

Starting this fall, Box is no longer offering unlimited storage under the terms of its contract with Case Western Reserve University.

Apple Users: Apply Latest Software Update

[U]Tech recommends that users immediately update their Apple devices to address a critical vulnerability. A software update for this purpose was released Monday, September 13. All Apple users should check and install this update on all Apple devices as soon as possible.

Box Storage Limitations Changing; Remove Unneeded Files

Starting this fall, Box is no longer offering unlimited storage under the terms of its contract with Case Western Reserve University.

Rise in Group Email Spam and How to Stop It

As the new semester starts, new scam emails are on the rise. Those in a group email may have seen phishing emails with subjects such as "Payment from your Account," "Important Urgent Email Security Notification," or "Hi There," to name a few.

Get Assistance From [U]Tech’s Teaching and Learning Technologies Team

[U]Tech's Teaching and Learning Technologies (TLT) team will continue to offer teaching and training opportunities for faculty and staff as the new semester begins. Training opportunities will cover Canvas and more.

Chip Shortage Keeps CIOs and Other Tech Leaders Scrambling

Wall Street Journal, Sue Workman, chief information officer and vice president of University Technology, said

Computers Upgraded in Technology Enhanced Classrooms and Active Learning Spaces

The instructor’s computers in the campus Technology Enhanced Classrooms (TECs) and Active Learning spaces were updated this summer to enhance security, and to provide additional functionality for faculty, staff, and students.

Review C.A.R.E. Center’s Fall Semester Hours

Starting August 23, the [U]Tech C.A.R.E. Center in the Kelvin Smith Library will be open for drop-offs and pick-ups. The center will have the following hours:

Update to the Latest Version of Zoom by Aug. 9

In order to make the Zoom experience consistent across the Case Western Reserve University community, on August 9, the minimum software version requirement for Zoom will be set to the latest version, 5.7.4.

Upgraded Versions of ChemOffice and ChemDraw Available

[U]Tech has upgraded ChemOffice (Windows) and ChemDraw (Mac) to version 20 in the [U]Tech Software Center.

The software is available free of charge to all students, faculty and staff. The annual license will expire June 30, 2022.

Dell Flash Sale for CWRU Community Aug. 4-5

Dell is offering the CWRU community a 10% savings on all its technology during a flash sale August 4-5. This is in addition to the 10% discount on select electronics and accessories.

Learn more at the [U]Tech eStore.

LabVIEW Update Available on Software Center

[U]Tech has updated the annual license for LabVIEW 2020 for students. This updated annual license will expire July 31, 2022, and is now available to students in the [U]Tech Software Center.

Learn About New Security Update to be Applied to Google Drive

This week Google began sending out email notifications to users with the subject "Security update applied to Drive" regarding an upcoming security update being applied to shared content in Google Drive. On Sept.

SPSS/AMOS Version 28 Now Available on Software Center

[U]Tech has upgraded SPSS/AMOS to version 28 in the Software Center. This upgrade delivers a new annual license that will expire July 31, 2022.

WEPA Printing Prices Increase Aug. 1

WEPA, the student printing vendor used on campus, will raise the price for monochrome single- and double-sided printing effective August 1.

Ignite: Legal Tech Innovation 2021

The School of Law will host Ignite: Legal Tech Innovation 2021 today (July 14) and tomorrow (July 15).

Apply Update to Windows to Address PrintNightmare Vulnerability

[U]Tech strongly advises Case Western Reserve University Windows users to apply recent Windows updates, including (CVE-2021-34527), to address the PrintNightmare vulnerability (a critical flaw in the Windows Print Spooler service).

TLT's Splash into Summer Series For Instructors Begins Tomorrow

Introducing Splash into Summer, a series of webinars focused on strategies for engaging learners and effectively using technology for teaching.

University Data Now Available in New, Interactive Analytics Platform

The Data Management, Analytics and Visualization team in University Technology ([U]Tech) is completing the implementation of a new analytics software, Tableau.

CWRU Enterprise Account Access for LastPass Decommissioned June 29

[U]Tech will decommission the Case Western Reserve University enterprise account for the password manager LastPass June 29, 2021. No action is required. After this date, users of the premium university account will be automatically switched to the free version.

UTech's TLT Team Hosts Splash into Summer Series For Instructors

Introducing Splash into Summer, a series of webinars focused on strategies for engaging learners and effectively using technology for teaching.

Help Available from UTech’s Teaching and Learning Technologies Team

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

[U]Tech to Delicense Class of 2021 CWRU Zoom Accounts June 3

In anticipation of the fall semester, [U]Tech will be delicensing the Class of 2021 graduates in the CWRU Zoom environment to accommodate for the next class of incoming students. Delicensing of new alumni will take place on Thursday, June 3 at 9:00 a.m.

[U]Tech’s Miro Humer Writes About How the COVID-19 Pandemic Impacted Digital Transformation

Miro Humer, associate vice president for client experience in University Technology, wrote about how the COVID-19 pandemic impacted technology at the university in a piece published by EDUCAUSE Review.

CWRU's LastPass to be Decommissioned June 29

[U]Tech will decommission the Case Western Reserve University enterprise account for the password manager LastPass June 29, 2021. No action is required. After this date, users of the premium university account will be automatically switched to the free version.

Mac Users: Update Operating System to Address Security Vulnerability

[U]Tech recommends macOS users update their operating system as soon as possible.

[U]Tech Helps Bridge Digital Divide in East Cleveland

The University Technology ([U]Tech) team at Case Western Reserve University is helping bridge the digital divide in East Cleveland through a public-private partnership aiming to extend affordable, reliable, high-speed internet to as many as 2,000 low-income households.

Zoom Update Requires Action By Users

On Sunday, April 25, Zoom is implementing behind-the-scenes changes that will require users to reauthorize Zoom’s access to Google services, such as Google Calendar. When adding a Zoom meeting via Google Calendar, you may see a "Log in" or "Authorize" message prompt.

Faculty Help Available from UTech's TLT Team

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

Universities Latest Target in Tax Refund Phishing Scams

The Federal Trade Commission (FTC) recently released a warning to all university students, faculty and staff to be on the lookout for phishing emails claiming to be from the IRS.

Endnote and Matlab Upgrade Available on Software Center

Endnote version 20 is available on the UTech Software Center to all active faculty, staff, and registered students. Faculty & Staff may purchase Endnote 20 for $99, charging it to a department speedtype account.

Google Sites to be Migrated to New Google Sites Platform Sept. 1

Google recently announced that all active Google sites will need to move to the New Google Sites platform by September 1. New site creation already uses the New Google Sites interface.

Zoom Updates Alternative Host and Co-Host Functionality

When creating or editing Zoom meetings through the web portal, you are able to add alternative hosts to the event.

Faculty Help Available from UTech's TLT Team

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

Recent Windows Update May Cause Printing Issues

University Technology ([U]Tech) informs Windows users that applying recent Windows 10 updates may cause a computer failure when attempting to print.

Enhance Engagement and Gather Insights with Qualtrics

Qualtrics, the form and survey software, offers the Case Western Reserve University community a feature-rich tool. This can be used to poll students, create service requests or gather insights.

Zoom Live Transcription Available

No matter how hard we try to stop it, sometimes the noise around us enters our Zoom meetings and classes. With the live transcription feature, the hosts of Zoom events can enable attendees the ability to turn on closed captioning to see what is said in addition to hearing it.

Get Dell Discounts During 72 Hour Sale This Weekend Through eStore

This weekend, Dell is offering the CWRU community savings on new systems through the UTech eStore. In addition to the usual discounts, the 72-hour sale will run from Friday, February 26, through early Monday, March 1.

5 questions with Marie Vibbert, novelist and [U]Tech staff member

When Case Western Reserve University staff member and alumna Marie Vibbert (CWR ’98) isn’t working as a programmer for the Freedman Center for Digital Scholarship through [U]Tech, she can often be found working on her other passion: creative writing.

Faculty Help Available from UTech's TLT Team

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

[U]Tech C.A.R.E. Center Offers Support by Appointment

[U]Tech C.A.R.E. Center in Kelvin Smith Library is open by appointment only for drop-offs and pick-ups from 9 a.m. until 4:30 p.m. (last appointment) Monday through Friday. The [U]Tech C.A.R.E. Center is located on the lower level of the Kelvin Smith Library.

Information Security Office Warns of Identity Theft and Unemployment Fraud

The Information Security Office would like to make Case Western Reserve University community members aware of the signs of identity theft and unemployment fraud.

Increase Collaboration with Zoom Breakout Rooms

Looking for a way to facilitate collaboration and teamwork in a virtual environment? Zoom Breakout Rooms can be used to increase participation and allow for small group conversations during an event or course.

Windows 7 No Longer Supported by Microsoft; Upgrade to Windows 10 Required

[U]Tech reminds any remaining users of Windows 7 on campus that it is necessary that they upgrade their machines to Windows 10. Windows 7 is no longer supported by Microsoft. Users must upgrade or they will be prevented from accessing the campus network.

ArcGIS Pro Upgraded to Version 2.7 on Software Center

The [U]Tech Software Center has upgraded ArcGIS Pro to version 2.7. This version is available to all students, faculty and staff free of charge through the Software Center.

Update Your Apple Devices to Apply Important Security Fixes

Apple recently released updates for iOS devices, including iPads, iPhones and Apple Watches. This new version addresses recently discovered vulnerabilities. A few additional features, such as small QR code identification, and bug fixes are installed as well.

Update Zoom To Latest Version

In order to make the Zoom experience consistent across the Case Western Reserve University community, the minimum software version requirement has been set to the latest version. Many new features implemented over the past several months require the latest version of the application.

HoloAnatomy® mixed-reality curriculum highlighted in webinar and industry summit

Case Western Reserve University’s HoloAnatomy® Software Suite will star this week in a pair of online events that Microsoft is hosting for colleges and universities:

Help Available From Teaching and Learning Technologies Team

[U]Tech's Teaching and Learning Technologies (TLT) is here to help with your technology questions. The team is offering training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

CWRU Login Now Requires Passphrase

Last summer, CWRU user login requirements were changed to promote stronger security and improve usability. This change required users to convert passwords associated with their network ID (abc123) to passphrases. The update fully went into effect January 18.

Prepare a Backup Plan in the Event of a Zoom Outage While Teaching

Last fall, Zoom experienced a significant worldwide outage on the first day of classes for Case Western Reserve University.

Reminder: Zoom Recordings Deleted After 150 Days; Fall Semester Recordings to Begin Being Deleted Wednesday

As the fall semester draws to a close, [U]Tech would like to remind you that Zoom recordings stored in the cloud are automatically deleted 150 days after creation. Recordings saved at the start of this fall semester (August 24) will begin automatically deleting on Wednesday, January 21.

CWRU Login Now Requires Passphrase

On June 15, CWRU user login requirements were changed to promote stronger security and improve usability. This change requires users to convert passwords associated with their network ID (abc123) to passphrases.

Swing into Spring with [U]Tech’s TLT Team

[U]Tech's Teaching and Learning Technologies (TLT) team will offer four remote delivery workshops to help faculty members prepare for teaching in the January term and/or spring semester.

Duo Two-Factor Authentication Required to Access Zoom Beginning Tuesday

On Tuesday, January. 12, at midnight, Duo two-factor authentication will be enabled for all Case Western Reserve University Zoom login attempts in order to improve security. This will apply whether you sign in through the Zoom desktop application or the Zoom website.

Swing Into Spring With TLT Team

Swing into spring with [U]Tech's Teaching and Learning Technologies (TLT) team. The team will offer four remote delivery workshops to help you prepare for teaching in the January term and/or spring semester.

Update Your Zoom Client to Receive Latest Benefits

Over the last year Zoom has rolled out many new features to their service. Along with security enhancements, the updated program allows you to implement self-selecting breakout rooms, reorganization participants while in Gallery view, and try the new video filters.

Issues With Rave Guardian App? Follow These Steps

Some iPhone users who have upgraded to iOS 14.3 are experiencing issues using the Rave Guardian app. If you are having difficulties with the app, follow these steps:

Guidance for Symantec Security Software License Notification

For those who have the Symantec Endpoint Protection security software installed, a license notification may appear. Please be aware that, regardless of the notification, the computer is, and will remain, protected by Symantec.

[U]Tech is working to resolve the issue.

Learn a New Skill Over Break with LinkedIn Learning

During the break between semesters take some time to learn a new skill with LinkedIn Learning. Using your university account, log into LinkedIn Learning to access thousands of topics.

Zoom Minimum Software Version Requirement Set to Latest Version Beginning Jan. 5

In order to make the Zoom experience consistent across the Case Western Reserve University community, on January 5, the minimum software version requirement will be set to the latest version.

Exciting Changes to Zoom Breakout Rooms

The latest Mac and Windows versions of Zoom give the host more flexibility and assistance with breakout rooms. Now, co-hosts of the sessions can open, assign participants to and close breakout rooms—privileges that were previously limited to the host.

Remote Desktop Protocol Now Requires VPN

In the ongoing effort to secure university data and systems against intrusion and unauthorized access, [U]Tech is making a change that affects use of RDP or "remote desktop protocol."

Reminder: Zoom Recordings Deleted After 150 Days

As the fall semester draws to a close, [U]Tech would like to remind you that Zoom recordings stored in the cloud are automatically deleted 150 days after creation.

TLT Team Offering Faculty Workshops in Dec and Jan

Prepare for teaching during the January term and spring semester with remote delivery workshops with [U]Tech’s Teaching and Learning Technologies (TLT) team.

Help With Finals Available With [U]Tech's TLT Team

Learn how to easily administer remote testing with [U]Tech's Teaching and Learning Technologies team (TLT) workshops and resources.

Upcoming workshops

TLT is offering two workshops that will prepare faculty and staff for end-of-the-semester remote testing:

Prepare For Finals with [U]Tech's TLT Team

Learn how to easily administer remote testing with [U]Tech's Teaching and Learning Technologies team (TLT) workshops and resources.

Upcoming workshops

TLT is offering two workshops that will prepare faculty and staff for end-of-the-semester remote testing:

Help Available for Teaching and Learning Technologies

[U]Tech's Teaching and Learning Technologies team (TLT) is available to help with faculty’s technology questions. [U]Tech offers various training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

Origin Software Upgrade, New Annual License Now Available

[U]Tech Software Center has upgraded Origin to version 2020b. Along with this upgrade comes a new annual license that will expire October 31, 2021. This upgrade and annual license is available to all students, faculty and staff free of charge.

Get Tips to Avoid Malware

[U]Tech's Information Security Office wants to draw your attention to an increased threat from malware, as cited in the media very recently—specifically ransomware that encrypts files and demands a ransom be paid for their release.

Qualtrics Requires Two-Factor Authentication Beginning Today

Due to phishing attacks originating from compromised accounts in the online survey platform Qualtrics, starting today, Duo two-factor authentication will be required to log into Qualtrics.

Get Help with Teaching and Learning Technologies

[U]Tech’s Teaching and Learning Technologies (TLT) team is here to help with your technology questions. The team offers various training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies. 

Learn Virtual Assessment Strategies with TLT

It’s still October, but Case Western Reserve University’s last in-person classes are only three short weeks away. [U]Tech's Teaching and Learning Technologies (TLT) team is here to support faculty and staff as they consider their assessment strategies for final exams.

TLT Offers Faculty Help with Canvas, Echo360, Zoom and More

[U]Tech's Teaching and Learning Technologies (TLT) can help faculty with technology questions. TLT is offering various training and support opportunities for common technologies like Canvas, Echo360, and Zoom, as well as discussions focused on pedagogy and teaching strategies.

SAS 9.4 Now Available

New annual software licenses for SAS 9.4 are available through the [U]Tech Software Center. Along with these licenses comes an upgrade for SAS 9.4 TS1M6 to version SAS 9.4 TS1M7.

Update Your Zoom App To Access New Features

Zoom releases new features and fixes almost every week. In order to take full advantage of these new features, Zoom must be updated regularly.

Tips For Cybersecurity Preparedness Before Presidential Debate

In preparation for next week’s presidential debate, [U]Tech’s Information Security Office recommends an increased awareness of cybersecurity threats, particularly phishing emails.

Google Drive Changes Retention Policy for Trashed Items

Starting October 13, Google will change the retention policy for items in the Trash in Google Drive. Previously, trashed items would be retained indefinitely.

Faculty: Learn About Remote Testing with Workshops, Office Hours

[U]Tech's Teaching + Learning Technologies (TLT) team will host workshops on remote testing to help faculty:

Classroom/Remote Teaching Technology Assistance Session This Thursday

Do you sometimes lose your Zoom window when in the middle of class? Are you having a difficult time connecting with remote students and students in your classroom simultaneously? Have you discovered other challenges over the first two weeks of teaching?

Changes Coming to Zoom Cloud Recording

Since the start of the COVID-19 pandemic, the storage used for recorded videos in Zoom has increased dramatically. In order to contain costs [U]Tech is making two changes to cloud recording in Zoom. Starting Friday, Sept.

UTech's Lolita Hines Co-Authors Piece on Technology Business Management

Lolita Hines, assistant vice president of finance and administration with University Technology, co-authored a piece titled "Technology Business Management and the IT Service Catalog".

Users May Need to Accept a New CaseWireless Certificate

The CaseWireless network experienced a disruption this morning. [U]Tech engineers resolved the issue around 8 a.m.

As part of the resolution, users may need to accept a new certificate before logging on to the CaseWireless network.

Granta Edupack 2020 Available on Software Center

Granta Edupack 2020 is available now through the UTech Software Center. Formerly known as "CES Edupack," this revised title and version comes with an expiration date of August 31, 2021.

Google Meet is Suggested Alternative in Event of Zoom Outage

Zoom experienced a significant worldwide outage August 24. [U]Tech understands the disruption that this caused, especially to faculty and students on the first day of classes. 

New Integrated Gmail Coming to CWRU

This month, Google will release a new, integrated Gmail experience. The new Gmail puts email, chat (Google Chat), video collaboration (Google Meet), tasks and document collaboration into a single workspace.

Start the Semester Strong by Updating Your Zoom Client

The beginning of the semester is a good time to update your Zoom client. New features, such as video filters, are included with bug fixes when these updates are applied.

Updates Made to Authenticated User Settings in Zoom

On Saturday, August 22, Zoom made a change to the meeting setting, "Only authenticated users can join." Previously, this selection required all participants to sign into CWRU Single Sign-On (SSO) to join the meeting.

Faculty iPad Loan Program is Open

With the fall semester underway, University Technology continues to offer a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

C.A.R.E. Center Open with Adjusted Hours

[U]Tech C.A.R.E. Center on Kelvin Smith Library’s lower level formally re-opened Monday, August 17, with adjusted hours for the Fall 2020 semester.

Hours will be:

Classroom Technology Refresher Sessions Available

Faculty scheduled to teach in a classroom this fall are invited to sign up for a 20-minute session to help (re)familiarize themselves with technology available in the classroom to support face-to-face and dual-delivery instruction.

SAS JMP Pro 15.1 Now Available on Software Center

UTech upgraded SAS JMP Pro to version 15.1 on the Software Center. This upgraded version includes a new annual license file that will expire July 31, 2021.

Connect to eduroam Wifi While Traveling

Need a wireless connection when away from Case Western Reserve University’s campus? Connect your wireless devices securely at more than 10,000 eduroam wireless network spots available at other research and educational institutions.

UTech Offering iPad Loaning Program for Faculty

In an effort to prepare for the fall semester, UTech has purchased a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

Microsoft 365 Now Available

Microsoft 365 is now available from the Software Center for faculty, staff and students, replacing Office 2016.

Mathcad Prime Now Available on Software Center

[U]Tech has upgraded Mathcad to Mathcad Prime on the Software Center. Mathcad Prime is available to all CWRU faculty, staff and students at no cost.

iPad Loan Program For Faculty Begins

In an effort to prepare for the fall semester, University Technology has purchased a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

Reminder: Passwords Required For All Zoom Events Beginning Tuesday

Starting July 28, UTech will require passwords for all Zoom meetings and webinars. This includes those created before May 30, as well as those using your Personal Meeting ID (PMI). 

Passwords Required for Zoom Meetings and Webinars Beginning July 28

Starting July 28, University Technology will require passwords for all Zoom meetings and webinars. This includes those created before May 30, as well as those using your Personal Meeting ID (PMI).

Updated Chat Tool Available

UTech recently updated the chat tool available on help.case.edu.

More Dual Delivery Summer Camp Sessions This Week

University Technology's Teaching and Learning Technologies group and University Center for Innovation in Teaching and Education (UCITE) are offering Dual Delivery Summer Camp to help faculty prepare to teach this fall.

Windows 10 Vulnerability: SMBleed

CWRU ISO Risk Report

Windows 10: SMBleed Vulnerability

What is happening on the ground:

Guidance on Zoom Meeting Passwords

University Technology ([U]Tech) required passwords for all meetings and webinars that were created on May 30 or after. Any meetings created before May 30 without a password, but scheduled to occur after May 30, may not have a password applied.

Training Sessions for Remote Teaching

As reported in The Daily, UTech's Teaching and Learning Technology group and the University Center for Innovation in Teaching and Education are offering additional remote training sessions this week for

Redesigned Rich Content Editor available in Canvas

On May 30, Canvas will release a new, redesigned Rich Content Editor (RCE), which enhances the content creation experience in Canvas. RCE is the tool that lets users bold text, make lists, insert links, add superscript and much more when writing text. The new RCE updates feature:

The world has changed, and now it is time for another change

​Statistically, most of our passwords are insecure. As humans, we want to minimize the amount of effort needed to access our accounts, so we tend to create passwords that are easy for us to memorize.

Upcoming Dual Delivery Summer Camp

Summer camp is in session! UTech’s Teaching and Learning Technologies, in collaboration with UCITE, will be offering a 6-week Dual Delivery Summer Camp starting June 1. Join us for a summer of discovery, community, and fun as we prepare for dual delivery in the Fall.

Zoom Recording Retention Policy Changes

A 180 day retention period will be applied to Zoom Cloud recordings starting May 30. One hundred eighty days after a recording is made in Zoom, it will be sent to Zoom’s recording trash for 30 days and then deleted permanently.

Remote Teaching Workshops Available

In preparation for teaching remotely for Summer courses, TLT and UCITE are collaborating to lead a variety of workshops focused on remote teaching strategies. Workshops include:

Duo Two-Factor Authentication Required to Access MyApps Beginning May 18

In an effort to increase security and better protect the Case Western Reserve University MyApps users, everyone in the campus community logging in from a web browser or setting up on the Citrix Workspace app will be required to use Duo two-fact

Major Changes Coming to Zoom

Since the start of remote learning, teaching and working, Zoom has become an indispensable tool for almost everyone at Case Western Reserve University, with the number of users more than tripling in a few short weeks.

Securing The Human Training

With the increase of remote work comes an inherent increase in technology usage, to facilitate communications and functions required to complete tasks and projects.

Get Answers to Frequently Asked Questions on Remote Proctoring Tool

As finals approach at CWRU, some faculty may opt to use online proctoring for examinations that are now being given in a remote environment.

[U]Tech Encourages Use of DuoMobile App for Duo Authentication

With the large shift of users to remote work, teaching and learning, the use of phone call-backs for Duo authentications has increased significantly the past two weeks. The university incurs charges for telephone call-back authentication.

UCITE and UTech Offer Remote Event

The University Center for Innovation in Teaching and Education (UCITE) and University Technology ([U]Tech) will offer "Campfire Tales: Not-So-Scary Stories about Teaching and Learning Remotely" Monday, May 4, from 1 to 2:30 via Zoom.

Zoom Use Increases Dramatically

Service Desk metrics in response to COVID-19 were interesting as was the volume of Zoom activities.

UTech Grants Higher Level Access to CPU Cores for Researchers

In light of their timely research into coronavirus and COVID-19, UTech was pleased to award 6 research faculty, at no cost, an additional share on the RCCI research cluster "Rider" to supplement their membership for the next 12 months.

UTech Offers Help to Prevent Zoombombing

In response to security issues and concerns related to Zoombombing, [U]Tech strongly encourages all Zoom users to protect their meetings by using a meeting password or selecting the "Only authenticated users can join" option.

New Database Assists with Research The Office of Grants and Contracts in the School of Medicine reached out to UTech to request assistance to create a database for a group of researchers collaborating on COVID-19.
HoloLens Featured in Wall Street Journal

CWRU's HoloLens is featured in an article in the Wall Street Journal. Learn how it's being used to continue education from a distance.

TLT Plan for May Term

UTech Teaching & Learning Technologies (TLT) developed a plan for supporting May term faculty as they prepared to deliver that instruction remotely. The plan was quickly crafted, well-thought out and in full service of the individual faculty needs.

UTech Help Transform Samson Pavilion into Surge Hospital

As the Cleveland Clinic prepared to take over CWRU’s Samson Pavilion to use as a surge hospital during the COVID-19 pandemic, UTech's Network Engineering and Unified Communications teams did some very quick work to reconfigure the wired and wireless network in the Health Education Campus to act a

Simpler Version of Jabber Made Available

United Communications team provided a simpler version of Jabber for the student advisors and counselors to prepare for COVID-19 response and remote work environments. All departments who needed this feature were set up for it this team.

CWRU CIO Discusses Move to Remote Learning

In an article in The Chronicle of Higher Education, "Partners, 'vultures,' and other dispatches from higher ed’s grand move online," Sue Workman, VP of UTech/CIO, discussed changes to technology

SOM Match Day Goes Virtual

MediaVision facilitated a Match Day livestream. Match Day is when graduating medical school students find out where they will continue their education. The much-beloved annual event for the CWRU School of Medicine for the first time had to be done virtually.

UTech Employees Offer Support

Twentyeight UTech professionals stepped up to volunteer across the division to provide the added support needed to help the campus transition to remote working, teaching and learning.

UTech Teams Work Together for Secure Remote Teaching

The Research Computing team has played a major role with Teaching & Learning Technologies (TLT) in helping UTech acquire and provide training and support for remote proctoring software.

TLT Joins with MediaVision for Remote Learning Instruction

Teaching and Learning Technologies (TLT) partnered with MediaVision to develop resources for faculty to record instructional content both on campus and remotely. The combined effort of the MediaVision team and TLT team helped to ensure that content met instructional needs.

HoloLens Moves Online

Mark Griswold, Professor, Department of Radiology, School of Medicine and Director of the Interactive Commons, wrote to share, "We have started shipping the [Holo]Lenses we have out to the students. First [online] class is Tuesday. I'll keep you posted on how it goes.

UTech Website Team Reacts to COVID-19

A UTech Content Response Team for COVID-19 -related tech updates self-created to make rapid changes to the UTech website in these unprecedented times. Even though the team has other responsibilities, the goal is to have a rapid content response when the content is approved.

School of Engineering Thanks UTech

Marc Buchner, Associate Dean, Engineering and Associate Professor of Electrical Engineering and Computer Science reached out to say, "I just wanted to take this opportunity to add my very deep and very sincere thanks on behalf of the School of Engineering to the whole UTech team who have done so

Provost Expresses Gratitude to UTech

Provost Ben Vinson also expressed gratitude for UTech, "Thank you so much for all of your hard work and tremendous efforts.

CIO Participates in Mentoring Monday

VP of UTech/CIO Sue Workman participated in Mentoring Monday, as coaches/mentors to other NEO women. Bizwomen Mentoring Monday presented by Advance Ohio provides advice from women who have made it! Mentoring Monday pairs women leaders with business women seeking insight.

CWRU Moving to Remote Learning

In response to the COVID-19 virus, President Snyder announced that beginning Wednesday, March 18 CWRU

Two-Factor Authentication Added to Google Applications

In an effort to increase security and better protect the data Case Western Reserve University users are storing and sharing via Google’s G Suite applications, everyone in the campus community who has registered for two-factor authentication with Duo will be required to use it to access any G Suit

Software Center License Change Affecting Some Faculty Feb. 1

Due to a change in licensing, access to Microsoft products on the Software Center will be changing effective February 1. Faculty members who are university employees, staff, and students will retain their current access to Microsoft products.

Microsoft is Ending Support for Windows 7 in January

Microsoft will no longer provide security and functional operating patches for the Windows 7 operating system as of January 14, 2020. As a result, Case Western Reserve will discontinue its support for Windows 7 on the same day.