UTech News

[U]Tech Continues Its Security Awareness Video of the Month Series

[U]Tech's Information Security Office continues its Security Awareness Video of the Month Series, "Secure in Seconds," in March for members of the Case Western Reserve University community. March’s topic is "Privacy."

Secure Microsoft Copilot AI Now Available to Students

Students, along with faculty and staff, may use Copilot, Microsoft’s artificial intelligence offering, securely after signing in with their university credentials.

Reservation System Undergoing Maintenance Tonight

Due to scheduled maintenance, the EMS Spartan Reservation System will be unavailable from Wednesday, February 28, at 9:00 p.m. until Thursday, February 29, at 2:00 a.m. Campus users will be unable to book a room or workspace for a brief window during this time.

Download Adobe Express From the Software Center

Adobe Express is now available on the Software Center for faculty, staff, and students at no additional cost.

HCM Unavailable Early Sunday

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Sunday, February 25, from midnight until 8:00 a.m.

HCM and FIN Undergoing Maintenance This Weekend

PeopleSoft HCM will be unavailable Saturday, February 17, from 1:00 a.m. until 7 a.m. due to scheduled system maintenance.

Watch February’s “Secure in Seconds” to Learn About Phishing Attempts

[U]Tech's Information Security Office continues its Security Awareness Video of the Month Series— "Secure in Seconds"— in February for members of the Case Western Reserve University community. February’s topic is phishing.

Several Systems Unavailable Early Tuesday

Due to scheduled maintenance, multiple systems will experience a brief outage Tuesday, January 30, from 3:00 a.m. until 6:00 a.m.

The following systems will be affected:

HCM Unavailable Early Saturday

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, January 27, from midnight until 8:00 a.m.

Cautionary Message May Appear in Internal Emails

As a result of adjustments made to the university's email system to comply with Google's upcoming security changes, some users may see a gold banner at the top of emails advising caution. If you click on "Looks safe," the message should not appear in future emails from the same sender.

FIN Unavailable Early Sunday

PeopleSoft Financials (FIN) will be unavailable Sunday, January 21, from 3:00 a.m. until 6:00 a.m. due to scheduled system maintenance. During this time, users will not be able to log into the system to view or update travel and expense information, enter a requisition or use SmartCart.

Reservation System Undergoing Maintenance Tonight

Due to scheduled maintenance, the EMS Spartan Reservation System will be unavailable from Thursday, January 18, from 9:00 p.m. through Friday, January 19, at 2:00 a.m. Campus users will be unable to book a room or workspace for a brief window during this time.

Secure Microsoft Copilot AI Offering Available For Use

Microsoft has recently rebranded its artificial intelligence offering from Bing Chat Enterprise to Microsoft Copilot, which is now available to all faculty and staff.

Try Out Poll Everywhere In Your Undergraduate Courses This Spring

In response to faculty feedback, [U]Tech's Teaching and Learning Technologies Team is launching a semester-long audience response pilot for Case Western Reserve University undergraduate courses in spring 2024.

Upcoming Gmail Changes May Impact Email Delivery

In an attempt to reduce phishing and spam threats, beginning in February 2024, Google will implement new email security checks and adjust the way emails are accepted.

Semester-Long Pilot of Poll Everywhere This Spring

In response to faculty feedback, UTech’s Teaching and Learning Technologies (TLT) team is launching a

Learn How to Use Strong Passwords Online

[U]Tech's Information Security Office continues its Security Awareness Video of the Month Series—"Secure in Seconds"—in December for members of the Case Western Reserve University community.

CrashPlan Backup Service Available for Faculty and Staff

CrashPlan, a cloud-based backup service for your university computer, is available through [U]Tech's Software Center for Case Western Reserve faculty and staff members.

Information Security Office Shares Guidance on Recent Simulated Phishing Email

Did the [U]Tech's Information Security Office hook you with its most recent simulated phishing email? It was sent to full-time faculty and staff from "mgmt" on Nov.

New CWRU Research Website Serves as Hub for Data Management Tools

Case Western Reserve University has launched a new research data website to help researchers gather and find resources to measure, analyze, preserve and responsibly store and share data.

Learn How to Make Your Digital Content Accessible to All Users During Weekly Guidance Sessions

Members of the Case Western Reserve University are invited to weekly digital accessibility support and guidance sessions each Friday from 1 to 1:30 p.m. These "Ask Teaching and Learning Technology’s Digital Accessibility team" interactive talks will delve into the world of digital accessibility.

Digital Accessibility Training Course Available to Faculty from the College of Arts and Sciences and the Mandel School

One of Case Western Reserve University's core values is inclusiveness and diversity, which includes providing accessible digital content.

National Distance Learning Week

[U]Tech’s Teaching and Learning Technology (TLT) team will celebrate National Distance Learning Week November 6–10 with a variety of programming for members of the Case We

Tips For Recognizing Phishing Attempts

The [U]Tech Information Security Office continues its Security Awareness Video of the Month Series, "Secure in Seconds", in November for members of the Case Western Reserve University community.

Security Advice for Using Social Media

Social interaction on digital platforms has become a staple of modern life, and along with that has come a flood of stories about accounts being duplicated or hacked, and private information being exposed to unintended or unwanted viewers.

Tips for Prioritizing Cybersecurity in a Hybrid Workplace

In recent years, the boundaries between work life, home life and student life have become harder to see.

Change Made to Google Drive Files Without Active Owner

As previously announced, Google Drive files without active owners (people who have left the university) have the label “To Be Deleted” attach

[U]Tech Launches Security Awareness Video of the Month Series During National Cyber Security Awareness Month

October is National Cyber Security Awareness Month. Each year, [U]Tech takes this opportunity to raise awareness about digital security, and to empower all members of the Case Western Reserve University community to protect personal and institutional data.

Complete Critical Security Updates for Multiple Applications

The Case Western Reserve University community's security is University Technology's top priority. [U]Tech wants the campus community to be aware of a critical security vulnerability disclosed earlier this month. It impacts various applications on your computers and mobile devices.

Generative AI and Protecting Private Information

As generative artificial intelligence (AI) tools like ChatGPT and Bard become more advanced and ubiquitous, [U]Tech reminds users to protect private information—their own, and the university’s.

Google Drive Files Without Active Owners Soon to Appear as “To Be Deleted”

Continuing Case Western Reserve University’s efforts to meet Google’s file storage caps, [U]Tech soon will begin steps to remove files owned by individuals with suspended CWRU Google Workspace accounts or those in a Shared Drive scheduled for deletion.

Ensure you receive push notifications from Spartan Safe app on your Android devices

Starting with Android 11, if a user does not interact with the Spartan Safe app for a few months, the app will automatically be placed in a hibernation state by the operating system. This is the default behavior of the operating system, and it cannot be programmatically disabled.

Be Part of a Program Piloting Online Elective Undergraduate Courses

[U]Tech's Teaching and Learning Technologies (TLT) Team is accepting applications for the first cohort of the Online Undergraduate Learning Community.

New Version of SAS Available On Software Center

SAS has been upgraded to version SAS 9.4 TS1M8 in the Software Center.

CWRU VP Miroslav Humer Named a Top 10 Chief Information Officer in Education

Miroslav Humer, vice president and chief information officer at Case Western Reserve University, was recently named one of the

Ongoing Phishing Simulation Program Helps Faculty and Staff Identify and Avoid Malicious Phishing Emails

As announced last fall, Case Western Reserve University launched a new program to help employees avoid falling victim to phishing e

[U]Tech C.A.R.E. Center to Offers Extended Support Hours

The [U]Tech Customer Assistance Resources and Education (C.A.R.E.) Center, located on Kelvin Smith Library’s lower level, will offer extended support hours for the first three weeks of fall semes

SPSS Upgrade and New Annual Licenses Now Available on the Software Center

SPSS has been upgraded to version 29 on the Case Western Reserve University Software Center. AMOS version 29 is included with the Windows version of SPSS 29.

Update to the Latest Version of Zoom by Aug. 17

In order to make the Zoom experience consistent across the Case Western Reserve University community, the minimum software version requirement for Zoom will be set to the latest version, 5.15.5 on Thursday, Aug. 17.

CWRU’s Single Sign-On Page to have New Appearance Aug. 16

University Technology’s Single-Sign On login window will be modified August 16 to adopt Case Western Reserve University’s

Zoom Tool in Canvas to be Updated Aug. 14

The Zoom tool in Canvas will be updated to a newer version August 14. This update brings new functionality to the Zoom tool, including:

New Version of Endnote Now available on Software Center

Endnote, the most powerful research and reference manager on the market, has been upgraded to version 21 on the [U]Tech Software Center.

Updated NVivo Available on Software Center

The [U]Tech Software Center has upgraded NVivo to version 14. NVivo is available to all current students, faculty and staff free of charge.

SIS Login To Use SSO and DUO Starting June 8

Starting June 8, the Student Information System (SIS) will use Case Western Reserve University Single Sign-On (SSO) and DUO for log-in.

Adobe Creative Cloud Updates Deleted File Retention Policy

Effective Sunday, June 4, Adobe will permanently delete files older than 30 days from its Creative Cloud storage area from the deleted folder. The company made this change to improve the Creative Cloud storage quota.

Create More Dynamic and Secure Surveys in Qualtrics

New features, including different question types and additional fraud detection, are available now in Qualtrics.

Upgraded Version of SAS JMP Professional Available in Software Center

The UTech Software Center has upgraded SAS JMP Professional to version 17. Faculty, staff and students can download SAS JMP Pro 17 free of charge.

[U]Tech Completes Phishing Simulation

As announced last fall, Case Western Reserve University launched a new program to help employees avoid falling victim to phishing e

Gmail Header Change May Affect Mass Messages

Does your office use a third party company to send mass mailings?

MyHealthConnect Now Requires Two-Factor Authentication

To better secure MyHealth accounts at Case Western Reserve University, everyone in the campus community who is licensed and registered for two-factor authentication will also be prompted by DUO when accessing the MyHealthConnect service.

Updated Version of MestReNova NMR is Now Available

Version 14.3 of MestReNova NMR is now available in the Software Center. CWRU students, faculty and staff members can download the client license free of charge.

Updated Version of ChemOffice Pro Now Available

[U]Tech has updated ChemOffice Pro to version 22, which is now available through the Software Center. CWRU students and faculty and staff members can download the client license free of charge.

Updated Version of ArcGIS Pro Now Available

University Technology has updated ArcGIS Pro to version 3.0, which is now available in the Software Center.

[U]Tech to Implement Storage Caps on Google Shared Drives; Reduce Storage by June 30

To comply with Google's ending of unlimited storage for Google Workspace users, [U]Tech previously announced in The Daily

Update to Latest Version of Zoom; Smart Recordings Enabled

In order to make the Zoom experience consistent across the Case Western Reserve University community, the minimum software version requirement for Zoom will be set to the latest version, 5.12.9, beginning today, January, 13.

Back Up Your University Computer with CrashPlan

Now available for university faculty and staff, CrashPlan is a cloud-based backup service for your university computer that helps protect the data stored on your desktop or laptop from technological issues such as:

Adobe Acrobat Pro, Creative Cloud to Require Authentication Beginning Jan. 12

Beginning Thursday, January 12, users of Adobe Acrobat Pro and Creative Cloud are required to authenticate into the software every two weeks using single sign-on. This is to ensure the security of the software licenses. This does not change the functionality.

CWRU Departments Partner to Launch Faculty Search Dashboard

In collaboration with Institutional Research and University Technology, the Office of the Provost recently launched a Faculty Search Dashboard using data from the Faculty Information System (FIS), Case Western Reserve University’s system of record for faculty appointment information.

4 Steps to Take If Your Account has been Hacked

Picture this: You’re going about your day when you receive an "urgent" direct message telling you to verify an online account before it’s “suspended.” Or, you’re scrolling through your phone and notice an unfamiliar text (or call) sent from your device.

National Distance Learning Week

[U]Tech's Teaching and Learning Technologies (TLT) team will celebrate National Distance Learning Week Nov. 7–11. All members of the Case Western Reserve University community are invited to participate.

Take Note of Guidelines for Secure Remote Work

A department requesting a hybrid and/or fully remote work arrangement must ensure that the applicable physical space, technology, confidentiality and data security requirements are met.

Unlimited CWRU Google Storage Will End July 2024—100 GB Cap Per User Will Begin Nov. 2

As announced in The Daily earlier this year, Google will end unlimited Google Workspace (Gmail, Google Drive and Google Photos) st

Launch of New TeamDynamix Platform will Power [U]Tech Service Desk

TeamDynamix, a customer service system widely used in higher education, has replaced [U]Tech’s current service desk system at 

Foxit Editor Now Available on MyApps

Foxit Editor Pro, an alternative to Adobe Acrobat Pro, now is available on MyApps desktops to all faculty, staff and students. In Foxit Editor, users can create PDF documents and forms, edit files, organize PDFs, protect documents and export files to other formats.

Miro Humer Named Vice President for [U]Tech, Chief Information Officer

Provost Ben Vinson III announced today that Miro Humer has been named the university’s vice president for [U]Tech and chief information officer.

4 Ways to Protect Your Online Identity

Imagine you’re going about your day when all of a sudden, you’re notified that someone logged into your bank account. Or, you finally get a second to relax from a long day of classes, then you get a text that someone is using your identity for a fake profile on a dating app.

Tips to Protect your Social Media Accounts

October is National Cybersecurity Awareness Month and [U]Tech's Information Security Office has compiled tips for members of the Case Western Reserve University community to keep in mind regarding social media use and

5 Questions With Jim Nauer, UTech Staff Member Who Participated in State-Record Skydive Formation

The biggest secret to skydiving is that it doesn’t feel like falling. That is, according to Jim Nauer—and he should know. He has more than 20 years of experience jumping out of planes.

Launch of New TeamDynamix Platform will Power UTech Service Desk

TeamDynamix, a customer service system widely used in higher education, will replace [U]Tech's current service desk system at help.case.edu.

Secure Your Zoom Meetings and Classes

"Zoombombing" is on the rise, but there are many steps you can take to keep your meetings secure from people who would like to disrupt it. "Zoombombing" is when meetings are interrupted with inappropriate material.

UTech Changing Google Calendar Default

[U]Tech is making a change to a Google Calendar default. Recently, Google implemented a way to prevent meeting invitations from unknown individuals automatically appearing on your calendar. On Thursday, Sept.

Complete Critical Security Update on Apple Devices

The Information Security Office advises Case Western Reserve University community members with devices running Apple iOS, iPadOS, and MacOS to update their devices immediately due to a critical security update released September 12.

Get Technology Assistance at the [U]Tech C.A.R.E. Center and Ingenuity Bar at Kelvin Smith Library

Members of the university community can get tech assistance at the [U]Tech C.A.R.E. Center in the Kelvin Smith Library.

New Program Launching to Help Faculty and Staff Identify and Avoid Phishing Emails

The university is launching a new program to help employees avoid falling victim to phishing emails. Groups of faculty and staff members will receive unannounced, simulated phishing emails beginning in September.

[U]Tech Advises Apple Users to Apply Critical Security Updates to Devices

[U]Tech's Information Security Office advises Case Western Reserve University community members with devices running iOS, iPadOS and MacOS to update their devices immediately due to a critical security up

[U]Tech Setting New Minimum Version to Attend Zoom Meetings

University Technology is setting a new minimum version to attend Zoom meetings, which might require some users to update their software.

Google Assignments Tool Being Added to Canvas

In an effort to increase the security and functionality of Google in Canvas, the Google Assignments tool will replace the existing Google Apps tool beginning Aug. 15.

Compared to the existing Google Apps tool, the new Google Assignments tool has several benefits, including:

Renew Adobe Product Licenses Through Software Center

Case Western Reserve University began a new license agreement with Adobe on July 1. As a result, licenses for many Adobe products have expired.

Major Changes Coming to Adobe Products on July 1 for All CWRU Users

Due to a change in the university’s licensing agreement with Adobe, beginning Friday, July 1, faculty, staff and students will no longer automatically be assigned an Adobe Acrobat Pro DC license.

[U]Tech Offers Clarity Regarding Google Chrome Pop-up Message

After updating Google Chrome, users may receive a pop-up message stating "Your organization will manage this profile." [U]Tech wants to assure the campus community that this message was prompted by Google, not the university.

Unlimited Google Storage Will End in July 2024 For All CWRU Users

Google will be ending its unlimited storage feature for all Google Workspace customers in July 2024, applying a storage cap across all customers’ data. Case Western Reserve University will need to reduce its Google Workspace storage by approximately 75%.

[U]Tech Warns of Windows Vulnerability

Microsoft has announced a critical vulnerability called "Follina" that is related to Windows and Office, that is actively being exploited. If you have a Windows computer, it is important to make sure that it is up-to-date and protected against this.

Scam Alert: Watch for Fake PayPal Invoices

University Technology recently has become aware of a new scam in which fake invoices are being sent via PayPal. Individuals who regularly handle invoices as part of their job may be especially vulnerable to this scam.

Select Zoom Account Deactivation

On Monday, May 16, [U]Tech is deactivating Zoom accounts for alumni and others who are not faculty, staff or students at the university. Affiliates are not affected by this change.

World Password Day - Learn How to Protect Yourself Online

Passwords protect our digital identities and private data by acting as gatekeepers to the cyber world in which we live. Having weak, easy-to-guess, or re-used passwords puts you at risk of becoming a victim of cyber criminals.

Updates to Zoom Increases Interactivity

Zoom recently made significant updates to its platform, offering more interactive options for virtual meetings.

Storage Limit on Box Accounts Being Implemented

Beginning Monday, April 25, the Box service will have a limit of 1TB of storage for files and folders per individual owner. Folders owned by departments and schools will not be affected.

Expiration Time Set for Microsoft Teams Recordings

[U]Tech would like to make the campus community aware that meetings recorded by Microsoft Teams will expire after 150 day of creation beginning Friday, March 25. Previously recorded video will expire Sunday, Aug. 21.

Renewed Incidences of Zoombombing Being Reported

Across the country more incidences of Zoombombing are being reported, including a few at CWRU. Zoombombing is when an uninvited person joins a Zoom meeting or class with the intent to disrupt it.

Duo Required to Access Echo360 Starting March 10

In an effort to increase security and better protect the data Case Western Reserve University users have in Echo360, everyone in the campus community who has registered for two-factor authentication with Duo Security will be required to use

[U]Tech Leader to Retire From CWRU This Summer; Deputy to Serve as Interim VP

After nearly eight years as the university's vice president for information technology and chief information officer, Sue Workman has announced that she will retire from Case Western Reserve at the end of June.

Beware of a Rise in Student Job Scams

Scammers are actively emailing students with a fake job opportunity to swindle students out of money. These scammers are posing as professors or job recruiters from other companies and offering large sums of money.

Changes Coming to Gmail Interface

Google is updating the interface of Gmail; moving Chat, Spaces and Meet from below your Inbox to a new left sidebar. This compact design allows easier access to these other services. Soon you will be prompted to make the switch, with the option to revert back.

Kelvin Smith Library’s Big Data Research Study Contributes to National Report

Case Western Reserve University recently contributed to a cross-institutional study that examined the research practices of faculty and research staff in a variety of humanities, social science and STEM fields who use data science or "big data" methodologies.

Hybrid Work & Google Calendar

With our new hybrid working arrangements comes the challenge of figuring out who is on campus when. Luckily, Google Calendar has some features to help! Turning them on is simple:

[U]Tech Updates Help Chat Tool

University Technology ([U]Tech) recently updated the chat tool available on help.case.edu.

Canvas to Require Two-Factor Authentication for Duo Security Users

In an effort to increase security and better protect the data Case Western Reserve University users have in Canvas, everyone in the campus community who has registered for two-factor authentication with Duo Security will be required to use

Let LinkedIn Learning Help You Manage Your Stress This Time of Year

LinkedIn Learning provides online video courses on many different topics. This includes ways to address everything going on in your life this time of the year. Find out how to avoid procrastination and manage your time. Learn how to perform chair yoga to get some exercise.

Prioritizing Cybersecurity in a Hybrid Workplace

This month [U]Tech's Information Security Office is marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

Cybersecurity Awareness Month: Tips to Follow

This month, [U]Tech's Information Security Office is marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

Review LinkedIn Learning's Top 20 Most Popular Courses

[U]Tech offers LinkedIn Learning, a site with self-paced courses on an incredibly diverse set of topics, to the campus community.

Cybersecurity Awareness Month: Phishing Defenses

This month, University Technology’s ([U]Tech) Information Security Officeis marking National Cybersecurity Awareness Month by sharing information on different facets of cybersecurity.

Improve Your Team’s Efficiency with Google’s Collaborative Inbox

Google’s Collaborative Inbox can be used by your team to collaborate on messages received by a Google Group.

Cybersecurity Month: Protect Your Online Presence

Cybersecurity Awareness Month, held annually in October, is a chance for the Case Western Reserve University community to renew our commitment to online safety and device security habits. To that end, the National Cyber Security Alliance has established the theme for this month as "Do your part.

Learn More About Chief Information Security Office Mark Herron

Chief Information Security Officer Mark Herron was featured in recent edition of The Daily

Storage Changes to Box

You may have seen an article in The Daily earlier this month explaining that our contract with Box.com is changing and that w

5 questions with Marie Vibbert, novelist and [U]Tech staff member

When Case Western Reserve University staff member and alumna Marie Vibbert (CWR ’98) isn’t working as a programmer for the Freedman Center for Digital Scholarship through [U]Tech, she can often be found working on her other passion: creative writing.

Prepare a Backup Plan in the Event of a Zoom Outage While Teaching

Last fall, Zoom experienced a significant worldwide outage on the first day of classes for Case Western Reserve University.

Google Meet is Suggested Alternative in Event of Zoom Outage

Zoom experienced a significant worldwide outage August 24. [U]Tech understands the disruption that this caused, especially to faculty and students on the first day of classes. 

UTech Offers Help to Prevent Zoombombing

In response to security issues and concerns related to Zoombombing, [U]Tech strongly encourages all Zoom users to protect their meetings by using a meeting password or selecting the "Only authenticated users can join" option.