UTech News

TLT Team Offering Faculty Workshops in Dec and Jan

Prepare for teaching during the January term and spring semester with remote delivery workshops with [U]Tech’s Teaching and Learning Technologies (TLT) team.

HCM Unavailable Early Saturday

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, December 5, from 1:00 a.m. until 5:00 a.m. ET.

CWRU Login Now Requires Passphrase

On June 15, CWRU user login requirements were changed to promote stronger security and improve usability. This change requires users to convert passwords associated with their network ID (abc123) to passphrases.

Help With Finals Available With [U]Tech's TLT Team

Learn how to easily administer remote testing with [U]Tech's Teaching and Learning Technologies team (TLT) workshops and resources.

Upcoming workshops

TLT is offering two workshops that will prepare faculty and staff for end-of-the-semester remote testing:

Prepare For Finals with [U]Tech's TLT Team

Learn how to easily administer remote testing with [U]Tech's Teaching and Learning Technologies team (TLT) workshops and resources.

Upcoming workshops

TLT is offering two workshops that will prepare faculty and staff for end-of-the-semester remote testing:

FIN Maintenance Occurring Twice Over Weekend

Due to scheduled maintenance, Peoplesoft Financials will be unavailable Saturday, November 28, from 10:00 p.m. until 6:00 a.m. and Sunday, November 29, from midnight until 4:00 p.m.

Reservation System Undergoing Maintenance This Weekend

Because of scheduled maintenance, the EMS Spartan Reservation System will be unavailable from Saturday, November 28, at 9:00 p.m. until Sunday, November 29, at 2:00 a.m.

CWRU Login Now Requires Passphrase

On June 15, CWRU user login requirements were changed to promote stronger security and improve usability. This change requires users to convert passwords associated with their network ID (abc123) to passphrases.

Help Available for Teaching and Learning Technologies

[U]Tech's Teaching and Learning Technologies team (TLT) is available to help with faculty’s technology questions. [U]Tech offers various training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies.

FIN Unavailable Early Saturday and Early Sunday

PeopleSoft Financials will be unavailable Saturday, November 7, from midnight until 4:00 a.m. due to a security health check and vulnerability remediation, which will be conducted by the vendor at that time.

Origin Software Upgrade, New Annual License Now Available

[U]Tech Software Center has upgraded Origin to version 2020b. Along with this upgrade comes a new annual license that will expire October 31, 2021. This upgrade and annual license is available to all students, faculty and staff free of charge.

Reservation System Unavailable Wednesday Night, Thursday Morning

Due to scheduled maintenance, the EMS Spartan Reservation System will be unavailable from Wednesday, November 4, at 10:00 p.m. until Thursday, November 5, at 4:00 a.m.

Get Tips to Avoid Malware

[U]Tech's Information Security Office wants to draw your attention to an increased threat from malware, as cited in the media very recently—specifically ransomware that encrypts files and demands a ransom be paid for their release.

HCM Unavailable Early Saturday Morning

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, October 31, from midnight until 4:00 a.m. ET.

Qualtrics Requires Two-Factor Authentication Beginning Today

Due to phishing attacks originating from compromised accounts in the online survey platform Qualtrics, starting today, Duo two-factor authentication will be required to log into Qualtrics.

Get Help with Teaching and Learning Technologies

[U]Tech’s Teaching and Learning Technologies (TLT) team is here to help with your technology questions. The team offers various training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies. 

Learn Virtual Assessment Strategies with TLT

It’s still October, but Case Western Reserve University’s last in-person classes are only three short weeks away. [U]Tech's Teaching and Learning Technologies (TLT) team is here to support faculty and staff as they consider their assessment strategies for final exams.

FIN, HCM and SIS Unavailable Sunday Morning

Due to scheduled maintenance, Peoplesoft Financials (FIN), Peoplesoft Human Capital Management (HCM) and the Student Information System (SIS) are scheduled for maintenance Sunday, October 25, from 1:00 a.m. until 9:00 a.m.

HCM Unavailable Saturday Morning

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, October 24, from 3:00 a.m. until 7:00 a.m. ET.

Reservation System Unavailable Friday Night

Due to scheduled maintenance, the EMS Spartan Reservation System will be unavailable from Friday, October 23, at 10:00 p.m. until Saturday, October 24, at 2:00 a.m.

TLT Offers Faculty Help with Canvas, Echo360, Zoom and More

[U]Tech's Teaching and Learning Technologies (TLT) can help faculty with technology questions. TLT is offering various training and support opportunities for common technologies like Canvas, Echo360, and Zoom, as well as discussions focused on pedagogy and teaching strategies.

Scheduled Maintenance Early Tuesday Morning; Outages Occurring

Due to scheduled maintenance, multiple systems will experience a brief outage Tuesday, October. 20, from 3:00 a.m. to 6:00 a.m.

The following systems are affected:

SAS 9.4 Now Available

New annual software licenses for SAS 9.4 are available through the [U]Tech Software Center. Along with these licenses comes an upgrade for SAS 9.4 TS1M6 to version SAS 9.4 TS1M7.

Update Your Zoom App To Access New Features

Zoom releases new features and fixes almost every week. In order to take full advantage of these new features, Zoom must be updated regularly.

Tips For Cybersecurity Preparedness Before Presidential Debate

In preparation for next week’s presidential debate, [U]Tech’s Information Security Office recommends an increased awareness of cybersecurity threats, particularly phishing emails.

HCM Unavailable Sunday Morning

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Sunday, September 26, from 3:00 a.m. until 7:00 a.m.

Google Drive Changes Retention Policy for Trashed Items

Starting October 13, Google will change the retention policy for items in the Trash in Google Drive. Previously, trashed items would be retained indefinitely.

Canvas Briefly Unavailable Monday Morning

Canvas will be unavailable for approximately 10 minutes beginning at 3:20 a.m. on Monday, September 21 as maintenance is performed.

HCM Unavailable Early Sunday

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Sunday, September 20, from midnight until 4:00 a.m.

Faculty: Learn About Remote Testing with Workshops, Office Hours

[U]Tech's Teaching + Learning Technologies (TLT) team will host workshops on remote testing to help faculty:

FIN Unavailable Early Sunday Morning

PeopleSoft Financials will be unavailable due to scheduled maintenance Sunday, September. 13, from 3:00 a.m. until 6:00 a.m.

HCM Unavailable Over the Weekend

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Friday, September. 11, from 10:00 p.m. through Sunday, September 13, at noon.

Ellucian AWA Unavailable This Weekend

Due to a scheduled upgrade, the Advance system will be unavailable from Friday, September 11, from 6:00 p.m. until Monday, September 14, at 8:00 a.m.

Classroom/Remote Teaching Technology Assistance Session This Thursday

Do you sometimes lose your Zoom window when in the middle of class? Are you having a difficult time connecting with remote students and students in your classroom simultaneously? Have you discovered other challenges over the first two weeks of teaching?

Changes Coming to Zoom Cloud Recording

Since the start of the COVID-19 pandemic, the storage used for recorded videos in Zoom has increased dramatically. In order to contain costs [U]Tech is making two changes to cloud recording in Zoom. Starting Friday, Sept.

UTech's Lolita Hines Co-Authors Piece on Technology Business Management

Lolita Hines, assistant vice president of finance and administration with University Technology, co-authored a piece titled "Technology Business Management and the IT Service Catalog".

Users May Need to Accept a New CaseWireless Certificate

The CaseWireless network experienced a disruption this morning. [U]Tech engineers resolved the issue around 8 a.m.

As part of the resolution, users may need to accept a new certificate before logging on to the CaseWireless network.

Granta Edupack 2020 Available on Software Center

Granta Edupack 2020 is available now through the UTech Software Center. Formerly known as "CES Edupack," this revised title and version comes with an expiration date of August 31, 2021.

Google Meet is Suggested Alternative in Event of Zoom Outage

Zoom experienced a significant worldwide outage August 24. [U]Tech understands the disruption that this caused, especially to faculty and students on the first day of classes. 

New Integrated Gmail Coming to CWRU

This month, Google will release a new, integrated Gmail experience. The new Gmail puts email, chat (Google Chat), video collaboration (Google Meet), tasks and document collaboration into a single workspace.

Start the Semester Strong by Updating Your Zoom Client

The beginning of the semester is a good time to update your Zoom client. New features, such as video filters, are included with bug fixes when these updates are applied.

FIN Report and HCM Unavailable Early Sunday

Because of scheduled maintenance, Peoplesoft Financials Reporting (FIN Report) and Peoplesoft Human Capital Management (HCM) will be unavailable Sunday, August 30, from midnight until 3:00 a.m.

HCM Unavailable Early Saturday

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, August 29, from midnight until 5:00 a.m.

Updates Made to Authenticated User Settings in Zoom

On Saturday, August 22, Zoom made a change to the meeting setting, "Only authenticated users can join." Previously, this selection required all participants to sign into CWRU Single Sign-On (SSO) to join the meeting.

Intermittent Wireless Network Outages Possible at HEC Tonight

A software upgrade for the Health Education Campus wireless system will take place Friday, August 28, from 3:00 a.m. until 6:00 a.m.

Campus community users may experience intermittent wireless network outages with CaseGuest, CaseWireless, during this time.

Faculty iPad Loan Program is Open

With the fall semester underway, University Technology continues to offer a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

C.A.R.E. Center Open with Adjusted Hours

[U]Tech C.A.R.E. Center on Kelvin Smith Library’s lower level formally re-opened Monday, August 17, with adjusted hours for the Fall 2020 semester.

Hours will be:

SIS Unavailable Saturday Morning

Due to scheduled maintenance, Peoplesoft SIS will be unavailable Saturday, August 22, from midnight to 5:00 a.m. During this time, campus users will be unable to view or update student details, including student account data, class schedules, class rosters, as well as other functionality.

Classroom Technology Refresher Sessions Available

Faculty scheduled to teach in a classroom this fall are invited to sign up for a 20-minute session to help (re)familiarize themselves with technology available in the classroom to support face-to-face and dual-delivery instruction.

SAS JMP Pro 15.1 Now Available on Software Center

UTech upgraded SAS JMP Pro to version 15.1 on the Software Center. This upgraded version includes a new annual license file that will expire July 31, 2021.

Connect to eduroam Wifi While Traveling

Need a wireless connection when away from Case Western Reserve University’s campus? Connect your wireless devices securely at more than 10,000 eduroam wireless network spots available at other research and educational institutions.

UTech Offering iPad Loaning Program for Faculty

In an effort to prepare for the fall semester, UTech has purchased a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

Microsoft 365 Now Available

Microsoft 365 is now available from the Software Center for faculty, staff and students, replacing Office 2016.

Mathcad Prime Now Available on Software Center

[U]Tech has upgraded Mathcad to Mathcad Prime on the Software Center. Mathcad Prime is available to all CWRU faculty, staff and students at no cost.

PeopleSoft Financials Unavailable Early Sunday

PeopleSoft Financials will be unavailable on Sunday, Aug. 9, from 3:00 a.m. until 6:00 a.m. due to the monthly system reboot.

HCM Unavailable Early Saturday Morning

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, August 1, from 2:00 a.m. until 7:00 a.m.

iPad Loan Program For Faculty Begins

In an effort to prepare for the fall semester, University Technology has purchased a number of iPads for loaning to assist a limited number of faculty members in their remote and dual delivery instruction.

Network Maintenance Early Friday May Affect Many Buildings

Due to scheduled maintenance, network users in several buildings may experience intermittent network outages July 31 from 3:00 a.m. until 6:00 a.m.

The following buildings will be impacted:

Network Maintenance Early Tomorrow Morning Affecting Many Buildings

Due to scheduled maintenance, network users in several buildings on campus may experience intermittent network outages July 29 from 3:00 a.m. until 6:00 a.m. The following buildings will be impacted:

Turnitin Unavailable During Planned Maintenance This Saturday

Turnitin will perform maintenance on August 1 from 11:00 a.m. until 5:00 p.m. During this time, the following services will be unavailable:

Reminder: Passwords Required For All Zoom Events Beginning Tuesday

Starting July 28, UTech will require passwords for all Zoom meetings and webinars. This includes those created before May 30, as well as those using your Personal Meeting ID (PMI). 

HCM Maintenance Occurring Tonight

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, July 25, from midnight to 7:00 a.m.

Scheduled Maintenance May Cause Network Outage Tonight

Due to scheduled maintenance, network users in the several buildings may experience intermittent network outages July 24 from 3:00 a.m. to 6:00 a.m.

The following buildings will be impacted:

Maintenance Tonight May Cause Network Outages

Due to scheduled maintenance, network users in the following buildings may experience intermittent network outage on July 22 from 3:00 a.m. to 6:00 a.m.

Passwords Required for Zoom Meetings and Webinars Beginning July 28

Starting July 28, University Technology will require passwords for all Zoom meetings and webinars. This includes those created before May 30, as well as those using your Personal Meeting ID (PMI).

SIS Unavailable This Weekend Due to Maintenance

Because of scheduled maintenance, Peoplesoft SIS will be unavailable from Friday, July 17, at 3:00 p.m. until Monday, July 20, at 8:00 a.m.

Wireless Network Outage Tonight May Affect HEC

A software upgrade for the wireless system will take place Friday, July 17, from 3:00 a.m. to 6:00 a.m, affecting Samson Pavilion and the Dental Clinic. Users may experience intermittent wireless network outages with CaseGuest, CaseWireless, CaseGaming and Eduroam during this time.

Data and Voice Network Outage Occurring Overnight

University Technology will perform a network hardware replacement at the Peter B. Lewis Building Friday, July 17, from 3:00 a.m. to 6:00 a.m.

Users in the following campus buildings may experience both data and voice network outage during the maintenance window:

Change with Login Requirements to Use Passphrases Coming Soon

On June 15, CWRU changed user login requirements to promote stronger security and improved usability. This change will require users to convert passwords associated with their network ID (abc123) to passphrases.

HCM Maintenance Occurring Saturday Morning

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, June 27, from 2:00 until 6:00 a.m. ET.

Updated Chat Tool Available

UTech recently updated the chat tool available on help.case.edu.

More Dual Delivery Summer Camp Sessions This Week

University Technology's Teaching and Learning Technologies group and University Center for Innovation in Teaching and Education (UCITE) are offering Dual Delivery Summer Camp to help faculty prepare to teach this fall.

Windows 10 Vulnerability: SMBleed

CWRU ISO Risk Report

Windows 10: SMBleed Vulnerability

What is happening on the ground:

Guidance on Zoom Meeting Passwords

University Technology ([U]Tech) required passwords for all meetings and webinars that were created on May 30 or after. Any meetings created before May 30 without a password, but scheduled to occur after May 30, may not have a password applied.

CWRU Begins Using Passphrases on June 15

On June 15, CWRU will change user login requirements to promote stronger security and improved usability. This change will require users to convert passwords associated with their network ID (abc123) to passphrases.

Training Sessions for Remote Teaching

As reported in The Daily, UTech's Teaching and Learning Technology group and the University Center for Innovation in Teaching and Education are offering additional remote training sessions this week for

Redesigned Rich Content Editor available in Canvas

On May 30, Canvas will release a new, redesigned Rich Content Editor (RCE), which enhances the content creation experience in Canvas. RCE is the tool that lets users bold text, make lists, insert links, add superscript and much more when writing text. The new RCE updates feature:

The world has changed, and now it is time for another change

​Statistically, most of our passwords are insecure. As humans, we want to minimize the amount of effort needed to access our accounts, so we tend to create passwords that are easy for us to memorize.

Upcoming Dual Delivery Summer Camp

Summer camp is in session! UTech’s Teaching and Learning Technologies, in collaboration with UCITE, will be offering a 6-week Dual Delivery Summer Camp starting June 1. Join us for a summer of discovery, community, and fun as we prepare for dual delivery in the Fall.

Zoom Recording Retention Policy Changes

A 180 day retention period will be applied to Zoom Cloud recordings starting May 30. One hundred eighty days after a recording is made in Zoom, it will be sent to Zoom’s recording trash for 30 days and then deleted permanently.

Remote Teaching Workshops Available

In preparation for teaching remotely for Summer courses, TLT and UCITE are collaborating to lead a variety of workshops focused on remote teaching strategies. Workshops include:

Duo Two-Factor Authentication Required to Access MyApps Beginning May 18

In an effort to increase security and better protect the Case Western Reserve University MyApps users, everyone in the campus community logging in from a web browser or setting up on the Citrix Workspace app will be required to use Duo two-fact

Major Changes Coming to Zoom

Since the start of remote learning, teaching and working, Zoom has become an indispensable tool for almost everyone at Case Western Reserve University, with the number of users more than tripling in a few short weeks.

Securing The Human Training

With the increase of remote work comes an inherent increase in technology usage, to facilitate communications and functions required to complete tasks and projects.

Get Answers to Frequently Asked Questions on Remote Proctoring Tool

As finals approach at CWRU, some faculty may opt to use online proctoring for examinations that are now being given in a remote environment.

[U]Tech Encourages Use of DuoMobile App for Duo Authentication

With the large shift of users to remote work, teaching and learning, the use of phone call-backs for Duo authentications has increased significantly the past two weeks. The university incurs charges for telephone call-back authentication.

UCITE and UTech Offer Remote Event

The University Center for Innovation in Teaching and Education (UCITE) and University Technology ([U]Tech) will offer "Campfire Tales: Not-So-Scary Stories about Teaching and Learning Remotely" Monday, May 4, from 1 to 2:30 via Zoom.

Zoom Use Increases Dramatically

Service Desk metrics in response to COVID-19 were interesting as was the volume of Zoom activities.

UTech Grants Higher Level Access to CPU Cores for Researchers

In light of their timely research into coronavirus and COVID-19, UTech was pleased to award 6 research faculty, at no cost, an additional share on the RCCI research cluster "Rider" to supplement their membership for the next 12 months.

UTech Offers Help to Prevent Zoombombing

In response to security issues and concerns related to Zoombombing, [U]Tech strongly encourages all Zoom users to protect their meetings by using a meeting password or selecting the "Only authenticated users can join" option.

New Database Assists with Research The Office of Grants and Contracts in the School of Medicine reached out to UTech to request assistance to create a database for a group of researchers collaborating on COVID-19.
HoloLens Featured in Wall Street Journal

CWRU's HoloLens is featured in an article in the Wall Street Journal. Learn how it's being used to continue education from a distance.

TLT Plan for May Term

UTech Teaching & Learning Technologies (TLT) developed a plan for supporting May term faculty as they prepared to deliver that instruction remotely. The plan was quickly crafted, well-thought out and in full service of the individual faculty needs.

UTech Help Transform Samson Pavilion into Surge Hospital

As the Cleveland Clinic prepared to take over CWRU’s Samson Pavilion to use as a surge hospital during the COVID-19 pandemic, UTech's Network Engineering and Unified Communications teams did some very quick work to reconfigure the wired and wireless network in the Health Education Campus to act a

Simpler Version of Jabber Made Available

United Communications team provided a simpler version of Jabber for the student advisors and counselors to prepare for COVID-19 response and remote work environments. All departments who needed this feature were set up for it this team.

CWRU CIO Discusses Move to Remote Learning

In an article in The Chronicle of Higher Education, "Partners, 'vultures,' and other dispatches from higher ed’s grand move online," Sue Workman, VP of UTech/CIO, discussed changes to technology

SOM Match Day Goes Virtual

MediaVision facilitated a Match Day livestream. Match Day is when graduating medical school students find out where they will continue their education. The much-beloved annual event for the CWRU School of Medicine for the first time had to be done virtually.

UTech Employees Offer Support

Twentyeight UTech professionals stepped up to volunteer across the division to provide the added support needed to help the campus transition to remote working, teaching and learning.

UTech Teams Work Together for Secure Remote Teaching

The Research Computing team has played a major role with Teaching & Learning Technologies (TLT) in helping UTech acquire and provide training and support for remote proctoring software.

TLT Joins with MediaVision for Remote Learning Instruction

Teaching and Learning Technologies (TLT) partnered with MediaVision to develop resources for faculty to record instructional content both on campus and remotely. The combined effort of the MediaVision team and TLT team helped to ensure that content met instructional needs.

HoloLens Moves Online

Mark Griswold, Professor, Department of Radiology, School of Medicine and Director of the Interactive Commons, wrote to share, "We have started shipping the [Holo]Lenses we have out to the students. First [online] class is Tuesday. I'll keep you posted on how it goes.

UTech Website Team Reacts to COVID-19

A UTech Content Response Team for COVID-19 -related tech updates self-created to make rapid changes to the UTech website in these unprecedented times. Even though the team has other responsibilities, the goal is to have a rapid content response when the content is approved.

School of Engineering Thanks UTech

Marc Buchner, Associate Dean, Engineering and Associate Professor of Electrical Engineering and Computer Science reached out to say, "I just wanted to take this opportunity to add my very deep and very sincere thanks on behalf of the School of Engineering to the whole UTech team who have done so

Provost Expresses Gratitude to UTech

Provost Ben Vinson also expressed gratitude for UTech, "Thank you so much for all of your hard work and tremendous efforts.

CIO Participates in Mentoring Monday

VP of UTech/CIO Sue Workman participated in Mentoring Monday, as coaches/mentors to other NEO women. Bizwomen Mentoring Monday presented by Advance Ohio provides advice from women who have made it! Mentoring Monday pairs women leaders with business women seeking insight.

CWRU Moving to Remote Learning

In response to the COVID-19 virus, President Snyder announced that beginning Wednesday, March 18 CWRU

Two-Factor Authentication Added to Google Applications

In an effort to increase security and better protect the data Case Western Reserve University users are storing and sharing via Google’s G Suite applications, everyone in the campus community who has registered for two-factor authentication with Duo will be required to use it to access any G Suit

Software Center License Change Affecting Some Faculty Feb. 1

Due to a change in licensing, access to Microsoft products on the Software Center will be changing effective February 1. Faculty members who are university employees, staff, and students will retain their current access to Microsoft products.

Microsoft is Ending Support for Windows 7 in January

Microsoft will no longer provide security and functional operating patches for the Windows 7 operating system as of January 14, 2020. As a result, Case Western Reserve will discontinue its support for Windows 7 on the same day.

Wolfram Programming Lab Available on Software Center

The UTech Software Center has added Wolfram Programming Lab to its list of titles. This online subscription is available to all students, faculty, and staff at no cost.

Message From Adobe To Users Explained

A message from Adobe was sent to users of Adobe Creative Cloud and Acrobat Pro that their licenses will be expiring at the end of November 2019.

Reminder: Update Your VPN To FortiClient

As a reminder, Case Western Reserve University is in the process of transitioning from Cisco AnyConnect, our existing Virtual Private Network (VPN), to Fortinet FortiClient.

Upgraded MATLAB Now Available on Software Center

MATLAB has been upgraded to MATLAB 2019b for faculty and staff and MATLAB 2019b TSH for students in the [U]Tech Software Center. It is now available at no cost to all students, faculty, and staff, and is available for Windows and Mac systems only.

Origin 2019b Software Now Available for Download

Origin was upgraded to Origin 2019b in the [U]Tech Software Center and is available at no cost to all students, faculty and staff. It's available for the Windows operating system only. Origin is a data analysis and graphing software application used worldwide.

Duo Voice Prompt Update

An update of Duo, our multi-factor login tool, recently took place that changes the voice prompts of the "Call Me" feature in Duo. Previously, users would be able to press any key to authenticate.