Technology for Remote Teaching and Working

Here is a list of internet service providers both locally and nationally.

• Altice
• AT&T
• Comcast/Xfinity
• eduroam - eduroam provides wifi access on college campuses all over the world. Students may go to a participating location in order to obtain high speed internet using their CWRU credentials. Click here for more information.
• Ohio Wi-Fi Hotspot Locations - a list of public hotspot locations in Ohio, provided by InnovateOhio.
• Spectrum
• T-Mobile
• Verizon

Tips to increase your network capacity:

1. Minimize the bandwidth usage on your home network while working. Pause cloud file storage syncing until after working hours. Ask your family to avoid large downloads.
2. Reduce the number of devices sharing your home wifi network. Turn off streaming services, tablets, gaming systems, etc. when not in use.

UTech's Teaching and Learning Team has additional tips to improve the performance of your home network.

Zoom is the CWRU online video conferencing platform. With Zoom, users can host video conferencing and audio meetings, collaborate, and participate in classes. All CWRU Faculty, staff, and students have access to Zoom by going to case.edu/zoom.

For more information on getting started, visit the UTech Zoom resource site, or use the additional resource documents below:

• UTech Zoom Resource Site
• Additional UTech Guide Documents
  • Using Zoom for Teaching
  • Getting Started with Zoom
  • Starting your Zoom Meeting
  • Create Your Meeting Room in Zoom
  • Zoom Quick Guide
  • Recording a Presentation in Zoom

Box provides a cloud-based method to store, access and share files securely. It is the only approved platform for storing restricted data in the cloud at CWRU. New users must choose between two apps to access their Box account, Box Sync and Box Drive.

• Box Information

Canvas is the CWRU Learning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Faculty can use Canvas to house course materials, including assignments, announcements, and tests. Students can use Canvas to keep track of their course assignments and work with calendars, to-do lists, and the mobile app.

All CWRU Faculty, staff, and students have access to Canvas by visiting canvas.case.edu.

• Canvas at CWRU Resource Site
• Additional Canvas resources:
  • CWRU Training & Support Resources for Instructors
  • Support Resources for Students
  • The CWRU Canvas Wizard (Faculty can create and manage course sites here. Faculty must create sites for each course, which will then automatically enroll all students listed in SIS for that course.)
  • Canvas Guides (additional resources from Instructure)

Two-factor authentication is available for active faculty, staff and students at Single Sign-on, and is required for various university systems log-ins. Two-factor authentication protects users from unauthorized access to CWRU accounts, in the event that a password is compromised.

For those traveling outside the United States, UTech recommends enrolling in Duo Security before leaving the country. For those already outside of the United States, contact the Help Desk for assistance enrolling. Travelers can also work with the UTech Service desk to learn how to send themselves a set single-use codes in case of emergency.

All faculty, staff, and student users of Duo should set up Duo Mobile, and ensure that they can use Duo with a smartphone or other mobile device.

• Overview of Duo Security
• Duo Security and Travel

Echo360 is the lecture capture system in use at CWRU. Echo360 is used to create automated and semi-automated classroom recordings using Echo Capture Appliances in classrooms across campus. It also offers a “Universal Capture” tool that enables faculty to create course recordings on their own laptop or desktop computer. Echo360 recordings are distributed to students via Canvas.

Faculty who are interested in learning more about Echo360 can contact the Service Desk for more information.

Echo360 Resources:

• Echo360 Service Overview
• CWRU Echo360 Information site

(Webmail, Calendar, Drive, Collaboration Tools, etc.)

CWRU is a G Suite for Education school, offering a large collection of Google apps that support the campus community as they pursue teaching, learning, research, and other activities. Primary apps include:

• CWRU Gmail
• Google Calendar
• Google Drive
  • Drive offers unlimited file storage space for CWRU community members, and enables easy collaboration and sharing with documents, spreadsheets, presentations, websites, and digital whiteboards.
  • Note that Drive should not be used to store restricted information. Box is the approved platform for Restricted information.
• Google Groups
• Google Hangouts Chat and Meet
  • Hangouts Chat and Meet offer a quick way to hold group conversations and video calls. For larger group meetings, Zoom may be a better alternative.

MyApps provides a virtual desktop environment with access to run all of the software licensed to any CWRU community member based on program of study, course enrollment or role at the university, without the need for installation on a computer.

Access MyApps at myapps.case.edu.

Review the Getting Started with MyApps guide.

Additional information and guides can be found at the MyApps About Page.

While university community members are working, teaching and learning from home, the [U]Tech Information Security Office would like to share some tips on keeping university data and equipment secure:

• Keep university data out of personal computers by storing it in Google Drive (for public and internal use only information) or Box (the approved service for storing Restricted Information).
• Don't let family members have access to work materials, computers, phones, tablets, and other university-provided equipment.
• Prevent unauthorized access to your university accounts by using LastPass to manage your passwords, instead of writing them down.

For more information on how to work from home securely, please refer to the following guides, curated from experts at SysAdmin, Audit, Network and Security (SANS):

• Read the Work from Home guide, or
• Watch a video on How to create a Cyber-secure home

Finally, during this time of uncertainty, scammers may be more active in their efforts and may use fear and false information to trick you into giving up money or sensitive information. Please read the FTC’s guidance on how to avoid Coronavirus scams (part 1 and part 2) to protect your and the university’s data and equipment.

Only visit trusted sources for information regarding the coronavirus/COVID-19, and be on the lookout for suspicious emails relating to COVID-19 that the university and other trusted sources did not send. Likewise, please be on the lookout for scams regarding checks from the U.S. government for consumers. Please read this brief FTC guideline for how to recognize a scammer posing as a government agent.

For security related questions or to report any suspicious activity, please email security@case.edu or contact the Service Desk at 216-368-HELP or help@case.edu.

The Virtual Private Network (VPN) allows for remote access to the campus network through a secure connection. VPN requires use of Duo Security two-factor authentication for increased security. To determine if you need VPN, click here.

• VPN Download and Installation
• Duo Security

Automatically forward all incoming calls from your CWRU phone using the buttons on the phone or the web interface.

To forward all of the calls to another number:

• Use the functions on the phone
  1. Press the "CFwdALL" soft key. You will hear a confirmation beep.
  2. Enter the phone number you want to forward all of your calls to (ex. cell or home phone). Don't forget the "9", even if it's a local number.
  3. A message will appear in your desk phone's display reminding you that your calls are forwarded with the "forward to" number.
• Use the web interface
  1. Log into phonesetup.case.edu
  2. In the left navigation, select "Call Forwarding"
  3. Select the phone number to forward.
  4. Follow the prompts to set the new number. Don't forget the "9", even if it's a local number.

To Cancel Call Forwarding

• On the phone press the "CFwdALL" soft key or use the web interface.

Check out the user guides for more information about your CWRU phone.

Checking your office voicemail from off-campus is possible through a phone or online. View the instructions at the Accessing Voicemail page.