In order to make the Zoom experience consistent across the Case Western Reserve University community, the minimum software version requirement for Zoom will be set to the latest version, 5.15.5 on Thursday, Aug. 17. Many new features implemented over the past several months require the latest version of the application.
If your Zoom software is not current, when you attempt to sign into the client desktop application (versus the web portal), you will be prompted to install the latest version.
If you are on a managed device, your Zoom application should be automatically updated for you; no action needs to be taken. If you do not have administrator access to your computer, contact your local IT administrator for further assistance.
To update your desktop Zoom application, in the top-right corner of the application, click on the profile icon or your initials and select “Check for Updates” from the menu. Alternatively you can also download the latest version from zoom.us/download.
For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at firstname.lastname@example.org or 216.368.HELP (4357) or visit help.case.edu.