UTech News

Change with Login Requirements to Use Passphrases Coming Soon

On June 15, CWRU changed user login requirements to promote stronger security and improved usability. This change will require users to convert passwords associated with their network ID (abc123) to passphrases.

HCM Maintenance Occurring Saturday Morning

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, June 27, from 2:00 until 6:00 a.m. ET.

Updated Chat Tool Available

UTech recently updated the chat tool available on help.case.edu.

More Dual Delivery Summer Camp Sessions This Week

University Technology's Teaching and Learning Technologies group and University Center for Innovation in Teaching and Education (UCITE) are offering Dual Delivery Summer Camp to help faculty prepare to teach this fall.

Windows 10 Vulnerability: SMBleed

CWRU ISO Risk Report

Windows 10: SMBleed Vulnerability

What is happening on the ground:

FIN System Unavailable Early Sunday Morning

PeopleSoft Financials will be unavailable Sunday, June 14, from 3 to 6 a.m. for the scheduled monthly reboot. Once completed, the system will be available again.

Guidance on Zoom Meeting Passwords

University Technology ([U]Tech) required passwords for all meetings and webinars that were created on May 30 or after. Any meetings created before May 30 without a password, but scheduled to occur after May 30, may not have a password applied.

CWRU Begins Using Passphrases on June 15

On June 15, CWRU will change user login requirements to promote stronger security and improved usability. This change will require users to convert passwords associated with their network ID (abc123) to passphrases.

Training Sessions for Remote Teaching

As reported in The Daily, UTech's Teaching and Learning Technology group and the University Center for Innovation in Teaching and Education are offering additional remote training sessions this week for

PeopleSoft Financials Unavailable Saturday Morning

PeopleSoft Financials will be unavailable on Saturday, May 30 from 3:00 a.m. to 9:00 a.m. because of a Windows and Linux patching upgrade to the system. Once patching is completed, the system will become available again.

PeopleSoft HCM Unavailable Early Saturday

Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, May 23, from midnight to 10 a.m. (Eastern Standard Time).

Redesigned Rich Content Editor available in Canvas

On May 30, Canvas will release a new, redesigned Rich Content Editor (RCE), which enhances the content creation experience in Canvas. RCE is the tool that lets users bold text, make lists, insert links, add superscript and much more when writing text. The new RCE updates feature:

The world has changed, and now it is time for another change

​Statistically, most of our passwords are insecure. As humans, we want to minimize the amount of effort needed to access our accounts, so we tend to create passwords that are easy for us to memorize.

Upcoming Dual Delivery Summer Camp

Summer camp is in session! UTech’s Teaching and Learning Technologies, in collaboration with UCITE, will be offering a 6-week Dual Delivery Summer Camp starting June 1. Join us for a summer of discovery, community, and fun as we prepare for dual delivery in the Fall.

Zoom Recording Retention Policy Changes

A 180 day retention period will be applied to Zoom Cloud recordings starting May 30. One hundred eighty days after a recording is made in Zoom, it will be sent to Zoom’s recording trash for 30 days and then deleted permanently.

Remote Teaching Workshops Available

In preparation for teaching remotely for Summer courses, TLT and UCITE are collaborating to lead a variety of workshops focused on remote teaching strategies. Workshops include:

Duo Two-Factor Authentication Required to Access MyApps Beginning May 18

In an effort to increase security and better protect the Case Western Reserve University MyApps users, everyone in the campus community logging in from a web browser or setting up on the Citrix Workspace app will be required to use Duo two-fact

Major Changes Coming to Zoom

Since the start of remote learning, teaching and working, Zoom has become an indispensable tool for almost everyone at Case Western Reserve University, with the number of users more than tripling in a few short weeks.

Securing The Human Training

With the increase of remote work comes an inherent increase in technology usage, to facilitate communications and functions required to complete tasks and projects.

Get Answers to Frequently Asked Questions on Remote Proctoring Tool

As finals approach at CWRU, some faculty may opt to use online proctoring for examinations that are now being given in a remote environment.

[U]Tech Encourages Use of DuoMobile App for Duo Authentication

With the large shift of users to remote work, teaching and learning, the use of phone call-backs for Duo authentications has increased significantly the past two weeks. The university incurs charges for telephone call-back authentication.

UCITE and UTech Offer Remote Event

The University Center for Innovation in Teaching and Education (UCITE) and University Technology ([U]Tech) will offer "Campfire Tales: Not-So-Scary Stories about Teaching and Learning Remotely" Monday, May 4, from 1 to 2:30 via Zoom.

Zoom Use Increases Dramatically

Service Desk metrics in response to COVID-19 were interesting as was the volume of Zoom activities.

UTech Grants Higher Level Access to CPU Cores for Researchers

In light of their timely research into coronavirus and COVID-19, UTech was pleased to award 6 research faculty, at no cost, an additional share on the RCCI research cluster "Rider" to supplement their membership for the next 12 months.

UTech Offers Help to Prevent Zoombombing

In response to security issues and concerns related to Zoombombing, [U]Tech strongly encourages all Zoom users to protect their meetings by using a meeting password or selecting the "Only authenticated users can join" option.

New Database Assists with Research The Office of Grants and Contracts in the School of Medicine reached out to UTech to request assistance to create a database for a group of researchers collaborating on COVID-19.
HoloLens Featured in Wall Street Journal

CWRU's HoloLens is featured in an article in the Wall Street Journal. Learn how it's being used to continue education from a distance.

TLT Plan for May Term

UTech Teaching & Learning Technologies (TLT) developed a plan for supporting May term faculty as they prepared to deliver that instruction remotely. The plan was quickly crafted, well-thought out and in full service of the individual faculty needs.

UTech Help Transform Samson Pavilion into Surge Hospital

As the Cleveland Clinic prepared to take over CWRU’s Samson Pavilion to use as a surge hospital during the COVID-19 pandemic, UTech's Network Engineering and Unified Communications teams did some very quick work to reconfigure the wired and wireless network in the Health Education Campus to act a

Simpler Version of Jabber Made Available

United Communications team provided a simpler version of Jabber for the student advisors and counselors to prepare for COVID-19 response and remote work environments. All departments who needed this feature were set up for it this team.

CWRU CIO Discusses Move to Remote Learning

In an article in The Chronicle of Higher Education, "Partners, 'vultures,' and other dispatches from higher ed’s grand move online," Sue Workman, VP of UTech/CIO, discussed changes to technology

SOM Match Day Goes Virtual

MediaVision facilitated a Match Day livestream. Match Day is when graduating medical school students find out where they will continue their education. The much-beloved annual event for the CWRU School of Medicine for the first time had to be done virtually.

UTech Employees Offer Support

Twentyeight UTech professionals stepped up to volunteer across the division to provide the added support needed to help the campus transition to remote working, teaching and learning.

UTech Teams Work Together for Secure Remote Teaching

The Research Computing team has played a major role with Teaching & Learning Technologies (TLT) in helping UTech acquire and provide training and support for remote proctoring software.

TLT Joins with MediaVision for Remote Learning Instruction

Teaching and Learning Technologies (TLT) partnered with MediaVision to develop resources for faculty to record instructional content both on campus and remotely. The combined effort of the MediaVision team and TLT team helped to ensure that content met instructional needs.

Hotspots Assist with Remote Work

In preparation for the switch to remote teaching, learning and working, UTech had hotspots on backorder and added a

HoloLens Moves Online

Mark Griswold, Professor, Department of Radiology, School of Medicine and Director of the Interactive Commons, wrote to share, "We have started shipping the [Holo]Lenses we have out to the students. First [online] class is Tuesday. I'll keep you posted on how it goes.

UTech Website Team Reacts to COVID-19

A UTech Content Response Team for COVID-19 -related tech updates self-created to make rapid changes to the UTech website in these unprecedented times. Even though the team has other responsibilities, the goal is to have a rapid content response when the content is approved.

School of Engineering Thanks UTech

Marc Buchner, Associate Dean, Engineering and Associate Professor of Electrical Engineering and Computer Science reached out to say, "I just wanted to take this opportunity to add my very deep and very sincere thanks on behalf of the School of Engineering to the whole UTech team who have done so

Provost Expresses Gratitude to UTech

Provost Ben Vinson also expressed gratitude for UTech, "Thank you so much for all of your hard work and tremendous efforts.

CIO Participates in Mentoring Monday

VP of UTech/CIO Sue Workman participated in Mentoring Monday, as coaches/mentors to other NEO women. Bizwomen Mentoring Monday presented by Advance Ohio provides advice from women who have made it! Mentoring Monday pairs women leaders with business women seeking insight.

CWRU Moving to Remote Learning

In response to the COVID-19 virus, President Snyder announced that beginning Wednesday, March 18 CWRU

Two-Factor Authentication Added to Google Applications

In an effort to increase security and better protect the data Case Western Reserve University users are storing and sharing via Google’s G Suite applications, everyone in the campus community who has registered for two-factor authentication with Duo will be required to use it to access any G Suit

Software Center License Change Affecting Some Faculty Feb. 1

Due to a change in licensing, access to Microsoft products on the Software Center will be changing effective February 1. Faculty members who are university employees, staff, and students will retain their current access to Microsoft products.

Microsoft is Ending Support for Windows 7 in January

Microsoft will no longer provide security and functional operating patches for the Windows 7 operating system as of January 14, 2020. As a result, Case Western Reserve will discontinue its support for Windows 7 on the same day.

Wolfram Programming Lab Available on Software Center

The UTech Software Center has added Wolfram Programming Lab to its list of titles. This online subscription is available to all students, faculty, and staff at no cost.

Message From Adobe To Users Explained

A message from Adobe was sent to users of Adobe Creative Cloud and Acrobat Pro that their licenses will be expiring at the end of November 2019.

Reminder: Update Your VPN To FortiClient

As a reminder, Case Western Reserve University is in the process of transitioning from Cisco AnyConnect, our existing Virtual Private Network (VPN), to Fortinet FortiClient.

Upgraded MATLAB Now Available on Software Center

MATLAB has been upgraded to MATLAB 2019b for faculty and staff and MATLAB 2019b TSH for students in the [U]Tech Software Center. It is now available at no cost to all students, faculty, and staff, and is available for Windows and Mac systems only.

Origin 2019b Software Now Available for Download

Origin was upgraded to Origin 2019b in the [U]Tech Software Center and is available at no cost to all students, faculty and staff. It's available for the Windows operating system only. Origin is a data analysis and graphing software application used worldwide.

Duo Voice Prompt Update

An update of Duo, our multi-factor login tool, recently took place that changes the voice prompts of the "Call Me" feature in Duo. Previously, users would be able to press any key to authenticate.

Update Your VPN Software to Fortinet

Whenever connecting to the university network from a public network, CWRU community members should use the Virtual Private Network (VPN) for security and encryption.

LinkedIn Learning Account Registration

The CWRU portal to Lynda.com will be unavailable during its transition to LinkedIn Learning on Thursday, August 8.