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UTech CARE Center

University Technology Care Center Banner

We're here to help. Visit the UTech@KSL CARE Center for in-person assistance.

Need help? We're here.

The UTech CARE Center @ KSL (Kelvin Smith Library) small map icon offers walk-up technical support to members of the university community. Visitors may ask questions, receive consultation or check-in machines for repair by our on-site team.

Visit the Ingenuity Bar for quick evaluation of incident or service requests. An analyst will assess the situation and give you feedback on the steps necessary to correct the issue.


KSL CARE Team

Stan Kusper

Stan Kusper

Manager stan.kusper@case.edu
Scott  Tomer

Scott Tomer

Team Lead scott.tomer@case.edu
Patrick  Leonard

Patrick Leonard

VIP Deskside Analyst
Tao  Pan

Tao Pan

VIP Deskside Analyst
Maggie  Dovishaw

Maggie Dovishaw

Deskside Analyst
Dax Patel

Dax Patel

Deskside Analyst
Katie Starr

Katie Starr

Deskside Analyst
Mark Konrad

Mark Konrad

Deskside Analyst
Derek  Kane

Derek Kane

Deskside Analyst
Jamar Franklin

Jamar Franklin

Deskside Analyst
Allen Selker

Allen Selker

Deskside Analyst
William Johnson

William Johnson

Deskside Network Analyst

CARE Center Hours

Summer Hours

M 9:00 a.m. 5:00 p.m.
T 9:00 a.m. 5:00 p.m.
W 9:00 a.m. 5:00 p.m.
T 9:00 a.m. 5:00 p.m.
F 9:00 a.m. 5:00 p.m.
S CLOSED
S CLOSED

Ingenuity Bar Hours

M 9:00 a.m. 5:00 p.m.
T 9:00 a.m. 5:00 p.m.
W 9:00 a.m. 5:00 p.m.
T 9:00 a.m. 5:00 p.m.
F 9:00 a.m. 5:00 p.m.
S CLOSED
S CLOSED

CARE Center Analyst

Ingenuity Bar: Mark Konrad
(Please note: Schedule is subject to change without notice as support needs dictate)