Telephone Services Order Guide

Learn more about telephone hardware that CWRU UTech recommends for use with our network, associated services, and rates. This guide also outlines the cost of recommended hardware. Prices subject to change at any time without notice.

Not sure where to plug your phone in? Read more about Faceplate identification in the links above.

More help

Need more information? Click on Common definitions above or for personal help, contact the UTech Service Desk anytime at 216.368.HELP (4357).


Telephone Hardware and Parts Descriptions

Prices subject to change at any time without notice.

a white and black Cisco IP Phone 7821

Cisco IP Phone 7821

  • 2 lines
  • Ethernet: 10/100
  • $145.00

More about this phone »

white and black Cisco IP Phone 8841 phones

Cisco IP Phone 8841

  • 5 lines
  • Ethernet: 10/100/1000
  • new $220.00 / used $65

More about this phone »

white and black Cisco IP Phone 8851 phones

Cisco IP Phone 8851

  • 5 lines
  • Ethernet: 10/100/1000
  • supports expansion modules (1 without power, 2 with external power)
  • Suitable for small to medium sized conference rooms
  • $238.00

More about this phone »

handset cord for cisco phones

Handset Cord

  • 2 FT Coiled 12 Ft Uncoiled
  • RJ22
  • Gold Plated Contacts
  • PVC Jacket
  • UL Listed
  • Medium Gray
  • $3.99

expansion module for cicso phones

Expansion Module

  • Adds fourteen buttons for either additional lines or speed dial numbers
  • Includes new base and power cord
  • Must be ordered from the vendor
  • Price: Contact vendor

Linksys SE1500 5 Port Fast Ethernet Switch

Linksys SE1500 5 Port Fast Ethernet Switch

  • Linksys SE1500 10/100 5 Port Switch

  • Includes power adapter

  • $40.00

Cisco Unified Wideband Handset

Cisco Unified Wideband Handset

  • Compatible with Cisco IP phones

  • $25.00

Power Supply for Cicso phones

Power Supply

  • Replacement power supply for most Cisco CP- 79XX series IP phones.
  • Compatible models include 7902G, 7910G+SW, CP-7940G 7905G, CP-7912G, CP-7960G 7910G, CP-7914.
  • $22.00

Hardware and Service Pricing, Telephone Services Rates

Prices subject to change at any time without notice.

Service Price or Rate
CWRU UTech Hardware and Service Pricing  
New Phone with Number $75.00 plus cost of phone
Add a Line $75.00
Move a Line See Phone Service below
Reprogram replacement Cisco phone $25.00
Activate a Faceplate $75.00
Telephone Services Rates - General  
Admin VOIP Voice Line (Case Department) $23.50 per month
Admin Analog Voice Line (Case Department) $24.29 per month
Telephone Services Rates - Phone Service  
Centrex Only Service Order Processing Fee $46.80
AT&T Unit Charge $100.00
AT&T Labor Charge
REGULATED, 1st 15 minutes
AT&T Labor Charge
NON-REGULATED. each additional 15 minutes
AT&T Labor Charge
REGULATED, each additional 15 minutes
Case Materials Fee $10.80 per order

Common Definitions


Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.

VoIP is used in conjunction with Cisco Model Telephones on campus.

VoIP Analog

Use to connect traditional analog telephones, fax machines, Talk Box, emergency telephones, elevator phones and other similar customer-premises devices to a digital telephone system or a voice over IP telephony network.

Centrex Analog

Centrex telephone lines are really just normal telephone lines which provide extended services, typically including:

  • Three-way calling for conference calls
  • Call transfer (ability to transfer a call to any telephone number)
  • Caller ID
  • Voice mail

Where is my MAC Address located?

The MAC Address can be located on the bottom of your Cisco Phone. The MAC Address sticker will be designated by the work MAC in a raised format next to the correct sticker. The MAC address is always a 12 digit sequence.

Location of Mac Address sticker on Cisco Phones