Skip to Main Content
CWRU Links

Lost your phone

Lost your phone?

Even if you lose your phone, remember that your password will still protect your account.

Contact the service desk to receive a one-time use passcode if you haven't enrolled a backup device, or it isn't accessible.

  1. Go to the self-enrollment page.
  2. Choose your backup from the the 'devices' menu.
  3. Choose an authentication method (phone call or push).
  4. Click Manage devices.
  5. Answer the phone or accept the push notification to authenticate as you normally would.
  6. Find your lost device in the list of enrolled devices.
  7. Expand the "Actions" menu on the right hand side, and choose Remove Device.

If you have one, enroll your replacement device, using the instructions from the Getting Started Guide.

No backup device? Call the service desk to receive a one-time use passcode. Choose 'passcode' as an authentication method.

New phone

If you get a new phone you'll need to re-activate Duo Mobile. Enroll your new device yourself using the device management portal. For a new device with new phone number, follow the detailed enrollment instructions in the Getting Started Guide.

  1. Go to the self-enrollment page.
  2. Change the authentication method from Push to phone call.
  3. Click Manage devices.
  4. Answer your phone and press any key to authenticate.
  5. Find your lost device in the list of enrolled devices.
  6. Expand the "Actions" menu on the right hand side, and choose Activate Duo Mobile.
  7. Choose an appropriate operating system to show an enrollment barcode.
  8. Scan the barcode with the mobile application to enroll the new device.
  9. Detailed enrollment instructions for all supported mobile platforms are available in the Getting Started Guide.
news and alerts
videos

‌‌‌‌‌

‌‌‌‌