Vision, Mission + Core Values

We support and enhance the academic and research mission of Case Western Reserve University through responsive service, enabling infrastructure, effective administrative systems and innovative solutions.

To be a preeminent organization that empowers CWRU’s transformational teaching, learning and research.


We are committed to remaining flexible and responsive to change. We value the input from all global sectors that employ IT, higher education colleagues and those across our own university. We execute on existing and new initiatives with a focus on excellence in assisting university constituents with teaching, learning and discovery.

Service Excellence

Serving students, faculty and staff is our reason for existing. We continually seek to understand the needs of those who depend on us and strive to exceed their expectations.


We work in a collaborative, cooperative, team-driven environment that encourages both individual and shared excellence in striving to achieve our goals. We value the mutual respect that true teamwork entails.


We thrive in a culture that is dynamic. We seek, develop and test new ideas to advance the university. Because there is often no one right answer to a question, we rely on experimentation to drive many efforts in search of solutions and continuous improvement.


We revere honesty and adhere to the highest ethical standards in our daily work. We strive for transparency in our operations.