A new chatbot tool called Spartan Answers will be implemented on My CWRU this fall. Powered by Microsoft Copilot, the service will pull information from any case.edu site in response to users’ questions and serve answers with footnotes linking back to their original sources.
To ensure as much accuracy as possible, editors of existing websites on the university’s Drupal content management system—meaning any site on the case.edu domain—are asked to review and update their website content in the coming weeks. Site editors will receive direct communication this month with further guidance.
After launching, in cases where Spartan Answers pulls incorrect information, users will be able to provide feedback on why the question was not helpful. This feedback will funnel to the appropriate website content owners to update for accuracy, but proactive editing is requested to enhance our community’s online experience.