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Network Operations Center (NOC)

Network Operations Center (NOC)

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Service Description

The Network Operations Center (NOC) uses several software tools to monitor IT services, applications and infrastructure in use at CWRU. These tools not only ensure services are reachable, but also run synthetic transactions on many services to measure response time to help prevent outages from occurring.

Technicians monitor services 24x7 and interface directly with CWRU engineers when interruptions are detected. In addition, the NOC facilitates some ongoing maintenance in our server environment.


Benefits

  • System Monitoring
  • Alerting Engineers to System Interruptions

Customers

All members of the university community access services monitored by the NOC.


Get The Service

If you have additional questions, contact the Service Desk.

help.case.edu
P: (216) 368-HELP (4357)


Service Level Agreement

Request Additional Information


Click To Request More Information.