TimelyCare: Virtual Care from Anywhere

TimelyCare offers access to 24/7 medical and mental health support for Case Western Reserve University students.

What services are available? 

  • Talk Now: 24/7 in the moment mental health support 
  • Scheduled Counseling: scheduled visits with a licensed counselor, including night and weekend availability
  • Medical Visits: 24/7, on-demand and scheduled visits with a licensed medical provider
  • Workshops and classes: On-demand and live workshops and classes including yoga and meditation.
  • Peer Community: a safe space to anonymously express yourself and share your thoughts, feelings, and emotions

TimelyCare physicians and counselors can treat/discuss a wide range of common conditions, and after talking to you, will decide on the best course of treatment. 

Some common presenting issues are: 

  • Cold
  • Sinus infection
  • Influenza (flu)
  • Stress and anxiety
  • Relationships
  • Depression

How to register

Check out this video to learn how to register for TimelyCare.

To create an account: 

  • Visit timelycare.com/cwru
  • Select Sign In at the top of the page. 
  • If using a mobile phone/tablet, you must download the TimelyMD app from the device’s app store. After downloading the app, select "Sign Up for TimelyMD."
  • Set up an account using your case.edu email address (you must use abc123@case.edu) and your name as it appears on your student ID. 
  • If prompted, click Log in

If you experience difficulties, please call 833.484.6359 or email support at help@timely.md.

Please remember: You can always get immediate assistance from University Health & Counseling Services' 24/7 on-call counselor at 216.368.5872 and nurse on-call at 216.368.2450.