Health Resources and FAQs

Finding Care & FAQs

You can use the Find A Provider instructions in the Gallagher Benefits portal to find providers for the Dental, Vision, and HNO or OAMC/POS medical plans. 

Mobile Apps to find doctors, compare costs, view claims, track deductibles and out-of-pocket costs, and more:

HNO (Health Network Only)

- Standard plan most CWRU postdocs are enrolled in.

- Broad spectrum of doctors including, but not limited to, MetroHealth, Cleveland Clinic, and University Hospitals. 

OAMC/POS (Open Access Managed Choice/Point of Service)

- Broad spectrum of doctors including, but not limited to, MetroHealth, Cleveland Clinic, and University Hospitals.

- Upgraded plan to include more choices of doctors and a wider radius of care. Good for postdocs working long distances from CWRU and outside of the general Cleveland area. Also a good option if you require care by a doctor not on the HNO plan, but is either In-Network or Out-of-Network on the OAMC/POS plan.

- The deductibles and coinsurances are higher on this plan than the HNO; so you will pay more when visiting the doctor or having a procedure or test done. 


To see specific items covered by your plan and compare the costs between HNO and OAMC/POS plans, you can view the following documents:

Emergency Room:

Copays - $100 HNO / $200 POS

Ambulance transport - $0% coinsurance HNO / 10% co-insurance OAMC/POS

(life or limb threatening emergencies - chest pain, shortness of breath, fainting or change in mental state, severe burns, car accident, deep lacerations, severe broken bones, etc.)

* Usually open 24/7

Rainbow Babies and Children's Hospital (Pediatric Care Only) 11100 Euclid Avenue, Cleveland
University Hospitals Cleveland Medical Center 11100 Euclid Avenue, Cleveland
University Hospitals Seidman Cancer Center 11100 Euclid Avenue, Cleveland
Cleveland Clinic 10524 Euclid Avenue, Suite C25, Cleveland
Cleveland Clinic 10685 Carnegie Avenue, 1st floor, Cleveland
Cleveland Clinic 11203 Stokes Blvd, Cleveland
Cleveland Clinic 9500 Euclid Avenue, Cleveland
Cleveland Clinic 2010 East 90th Street, Cleveland
Select Specialty Hospital - Cleveland Fairhill 11900 Fairhill Road, Cleveland
Cleveland Clinic 2390 East 79th Street, 2nd floor, Cleveland
MetroHealth 10 Severance Circle, Cleveland Heights
Cleveland Clinic 5 Severance Circle, suite 505, Cleveland Heights
Select Specialty Hospital - Cleveland Gateway 2351 East 22nd Street, 7th floor, Cleveland
St. Vincent Charity Medical Center 2351 East 22nd Street, Cleveland
MetroHealth 6835 Broadway Avenue, Cleveland
University Hospitals Ahuja Medical Center 1611 South Green Road, South Euclid
Grace Hospital 20000 Harvard Avenue, Warrensville Heights
Cleveland Clinic 20050 Harvard Road, Warrensville Heights
South Pointe Hospital 20000 Harvard Road, Warrensville Heights
Lutheran Hospital 1730 West 25th Street, Cleveland
Cleveland Clinic 1730 West 25th Street, Suite 4A, Cleveland
MetroHealth 2500 MetroHealth Drive, Cleveland
Cleveland Clinic Family Health Center 26900 Cedar Road, Beachwood
Highland Springs 4199 Mill Pond Drive, Highland Hills
Cleveland Clinic 12000 McCracken Road, suite 206, Garfield Heights

* Updated October 2022

Health Emergency Fund

In addition to the existing student emergency fund, the university has created a separate fund to provide resources for health emergency-related travel, lodging and care (including for emergency healthcare not available in Ohio). Postdoctoral scholars and fellows also are eligible to apply for this assistance.

To request assistance, log into myhealthconnect.case.edu, click "Messages" on the left column, then click the “New Message” box on the top of the main screen. Finally, select the "Student Health Emergency Fund" option on the following screen.

Urgent Care:

Copays - $35 HNO / $75 OAMC/POS

(non-life threatening emergencies - broken bones, fevers or flu symptoms, urinary tract infections, chronic coughing/respiratory infection, small wounds, etc.)

* Check the times online or call to see if they are open prior to visiting.

* All of these are covered under the HNO and OAMC/POS plans

Concentra Health Services 5500 South Marginal Road, Cleveland
Cleveland Urgent Care 1956 East 79th Street, Cleveland
Concentra Health Services 4660 Hinckley Industrial Parkway, Cleveland
University Hospitals Suburban Urgent Care 1611 South Green Road, South Euclid
DBA Medgroup 13916 Cedar Road, University Heights
Lakewood Urgent Care 11716 Detroit Avenue, Lakewood
University Hospitals Minoff Urgent Care 3909 Orange Place, Orange
WellNow Urgent Care 20300 Chagrin Blvd, Shaker Heights
Health Express Urgent Care Center 6092 Mayfield Road, Mayfield Heights
WellNow Urgent Care 12813 Rockside Road, Garfield Heights
MedSource One 8555 Sweet Valley Drive, Valley View
WellNow Urgent Care 22595 Lake Shore Blvd, Euclid
Concentra Health Services 7730 First Place, Suite D, Oakwood Village
WellNow Urgent Care 7715 West Ridgewood Drive, Parma
Health Express Urgent Care 1400 West Pleasant Valley Road, Parma
HealthRapid 6739 Ridge Road, Parma
Lake Health 29804 Lakeshore Blvd, Willowick
Solon Urgent Care 33001 Solon Road, Solon
UH Solon Urgent Care 34055 Solon Road, Suite 111, Solon
UH Urgent Care 15900 Snow Road, Suite 200, Brookpark
UH Urgent Care 5901 East Royalton Road, Broadview Heights
Concentra Health Services 3900 Ben Hur Avenue, Willoughby 
UH Urgent Care 960 Clague Road, Westlake

* Updated October 2022

Walk-in Clinic:

Copays - $15 HNO plan / $10 OAMC/POS plan

(CVS, Walgreens, RiteAid - unscheduled, non-emergency illnesses and injuries - vaccinations, sprain, cough/cold, minor cuts or burns, etc.)

* Check the times online or call to see if they are open prior to visiting.

MinuteClinic inside of CVS (both plans) 14440 Cedar Road, Cleveland
MinuteClinic inside of CVS (both plans) 1443 Richmond Road, Lyndhurst
Community Express Care (both plans) 6160 Brecksville Road, Independence
MinuteClinic inside of CVS (both plans) 11706 Clifton Avenue, Lakewood
MinuteClinic inside of CVS (both plans) 1491 Som Center Road, Mayfield Heights
MinuteClinic inside of CVS (both plans) 5812 Ridge Road, Parma
MinuteClinic inside of CVS (both plans) 6005 Som Center Road, Willoughby
MinuteClinic inside of CVS (both plans) 28100 Chagrin Blvd, Woodmere
Community Express Care (both plans) 6476 York Road, Parma Heights
MinuteClinic inside of CVS (both plans) 33840 Aurora Road, Solon
MinuteClinic inside of CVS (both plans) 9302 Olde 8 Road, Northfield
MinuteClinic inside of CVS (both plans) 7259 Pearl Road, Middleburg Heights
MinuteClinic inside of CVS (both plans) 10085 Darrow Road, Twinsburg
MinuteClinic inside of CVS (both plans) 16801 Chillicothe Road, Chagrin Falls
Cleveland Clinic (OAMC/POS Plan Only) 9500 Euclid Avenue, Cleveland
Cleveland Clinic (OAMC/POS Plan Only) 13944 Euclid Avenue, East Cleveland
Cleveland Clinic (OAMC/POS Plan Only) 315 Euclid Avenue, Cleveland
Cleveland Clinic (OAMC/POS Plan Only) 26900 Cedar Road, Beachwood
Cleveland Clinic (OAMC/POS Plan Only) 5001 Rockside Road, Independence
Cleveland Clinic (POS Plan Only) 6801 Brecksville Road, Suite 10, Independence
Cleveland Clinic (OAMC/POS Plan Only) 2570 SOM Center Road, Willoughby Hills
Cleveland Clinic (OAMC/POS Plan Only) 551 East Washington Street, Chagrin Falls
Cleveland Clinic (OAMC/POS Plan Only) 2001 East Royalton Road, Broadview Heights
Cleveland Clinic (OAMC/POS Plan Only) 24700 Lorain Road, Suit 106, North Olmsted

* Updated October 2022

Primary Care Physician (PCP) - Annual wellness exams or moderate pain you need diagnosed.

Specialist - When you are experiencing pain in a specific region of the body (muscular, gastrointestinal, bone/joint, ocular, skin, ears/nose/throat, etc.). Ulcers, rash, digestive issues, frequent UTIs, dermatology, elevated levels, etc.

A referral from a Primary Care Provider is NOT required to visit a Specialist on the HNO or OAMC/POS plan. 

Please contact CWRU's Environmental Health and Safety (EHS) office as soon as possible to inform them of the incident. 

If you are injured while traveling, either domestically or internationally, go to the emergency room if it is truly an emergency. You will be responsible for the emergency room copays based on your policy. If it is not an emergency, but you need care, you can go to urgent care, but may be charged (you can always discuss these charges with Aetna to determine if they can cover those costs). 

Medical: When you enroll in your benefits plan upon starting employment at CWRU, you will receive your Aetna medical card in the mail. This card has your name on it and Aetna medical ID number. 

Dental and Vision: You will not receive a dental or vision card in the mail. You can print a generic dental ID card here; there is no vision ID card. 

Be sure you are only using the appropriate medical insurance card when you see a provider (for instance, do not give a dentist your Aetna medical card). This could result in incorrect billing. 

  1. Use the Find A Provider instructions in the Gallagher Benefits portal to find providers for the Dental, Vision, and HNO or OAMC/POS medical plans.
  2. When searching for a provider, you can narrow your search by geographic area, specialty, sex of the doctor, language of the doctor, etc. 
  3. We suggest creating a short list of 2-3 doctors in case some are not accepting new patients or there are no available appointments in the immediate future. You can look up ratings or more information online for each of the providers to are interested in to ensure you're booking with someone who is right for you. 
  4. Once you have a short list of doctors you would like to see, start calling their offices to book an appointment. When you call, you can say something like "Hi, I am [name] and am on the [Aetna HNO or Aetna OAMC/POS] plan, can you please verify that I am covered for care?" Provide them with your SSN to look you up in their system. They will verify if you are covered by the doctor, then you can proceed with booking an appointment. 

* TIP: When asked by the insurance company or doctor's office for your SSN to verify your identity/plan coverage, some international postdocs may have signed up with their CWRU student ID number, that is the number you should provide (if they can't find you with your SSN). 

You can receive a 90-day supply of your maintenance medications by mail.

Find more information about the program here or complete the order form here

You have 30 days from the date of hire or the qualifying event (marriage, birth, adoption, entering the country, or involuntary loss of coverage) in order to add yourself and/or family member/s to your health plan. 

To add or remove a dependent to your postdoc benefits, go to the Gallagher Benefits Services Portal, then click Begin Enrollment on the left side. Click Begin Enrollment to fill out the Enrollment Form.

  • Be sure that you have access to the address you list on the form; this is where Aetna will mail any medical cards
  • For Department Contact, input your Department Assistant, not your PI
  • You do not need to fill in the Billing Information
  • In section 3, select Add Eligible Family Member or Delete Family Member
  • In section 4, select the HNO or OAMC/POS plan
  • In section 5, enroll or delete your family members
  • Agree to the terms and conditions
  • Click Submit at the bottom

You will be responsible for the additional monthly costs of adding family members to your plan. The rates can be found here

Navigate to the Gallagher Benefits Services Portal and click Benefits Enrollment Form. Fill out the form again with your new address. 

  • Department Contact would be your department assistant, not your PI
  • You do not need to fill in the billing information
  • Do not fill out sections 3-5
  • Agree to the terms and conditions
  • Click Submit at the bottom

Offered through IMPACT Solutions, the Employee Assistance Program (EAP) offers the following services:

  • Mental Health Counseling - managing stress, anxiety, depression, resolving conflict, overcoming substance abuse, personal issues
  • Financial Consultation - budgeting, buying a home, paying off debt, managing taxes, saving for retirement, etc
  • Legal Consultation - get help with legal matters like estate planning, wills, real estate, bankruptcy, divorce, custody, and more
  • Life Coaching - Reaching personal or professional goals, managing life transitions, overcoming obstacles, strengthening relationships, etc
  • Referrals - Childcare, eldercare, adoption, special needs support, housing, transportation, education, pet care
  • Medical Advocacy - navigating insurance, securing medical equipment or transportation, planning for transition care and discharge

Sign up for the EAP on their website using the code 'postdocs'.

Support via phone is available 24/7 at 1.800.227.6007

Note: The Employee Assistance Program is also available free of charge for members of your household, as well as your parents (domestically or abroad). 

For more information, please visit the employee assistance page on the Human Resources website. The services are free and confidential; information is not reported back to CWRU.

24/7 Suicide Prevention + Crisis Intervention
Crisis Text Line
The Trevor Project (for LGBTQ youth)
Veterans Crisis Line
On-Campus Emergencies - CWRU Police
Community Resources

The following Greater Cleveland area resources can provide helpful information in times of crisis:


MyHealthConnect

Myhealthconnect.case.edu is the university' secure health system. It uses Single Sign On (SSO) to sign in to the system.

Use MyHealthConnect to:

  • Upload COVID vaccine and booster information
  • complete a survey
  • complete an on-campus COVID Testing kit
  • Send or receive secure messages about:
    • submitting a positive test result
    • submitting a test to be released from isolation
    • getting a COVID-19 letter to travel
    • messaging an occupational health nurse
    • submitting an application to the Health Emergency Fund

COVID-19

Case Western Reserve University requires COVID-19 vaccinations for faculty, staff and students. Case Western Reserve also requires that all members of the campus community document receipt of at least one booster doseGet full details on the requirements.

Stay home; do not come in to work. Be sure to let your supervisor or PI know the situation and that you cannot come in to work.

Upload your positive test result into MyHealthConnect and someone from University Health and Counseling Services will be in touch. 

Information on Isolation and Quarantine can be found here

Terminology

See the Glossary of Healthcare Terms here including but not limited to:

  • copay, coinsurance, deductible, out-of-pocket maximum, etc.

Laws Affecting Benefits

Certain laws can affect how your benefits work, find these laws here. While all of these laws may not apply to everyone at Case Western Reserve University, the following do affect everyone:

  • Affordable Care Act (ACA)
  • Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1985
  • Health Insurance Portability and Accountability Act (HIPAA) of 1996