Employee Assistance & Work/Life Program | Human Resources

AllOne Health (formerly IMPACT Solutions)

CWRU is pleased to offer AllOne Health (formerly IMPACT Solutions), the university's Employee Assistance and Work/Life Program, which provides free, confidential counseling and referrals to benefits-eligible faculty and staff, as well as their family members and household members 24/7/365.

The program covers a wide spectrum of personal and work-related challenges and daily living matters—from stress/family issues to depression, anxiety, substance abuse, legal and financial pressures, child and elder-care needs, and other commonly experienced concerns.

Professional phone support is available around the clock on an unlimited basis for you and your family members. Just call 1-800-227-6007. Your call will be immediately answered by a qualified masters/doctoral level mental health professional 24 hours a day, 365 days a year. AllOne Health has 835 providers in Cuyahoga County and 3,907 in the surrounding counties.

EAP Counseling Sessions

Employees of CWRU and their immediate family members (spouse/partner, dependents 26 and younger, parents/parents-in-law, household members) are eligible for 5 counseling sessions per issue, per year. This means employees and eligible family members can receive another authorization for sessions before the 1-year mark if they have a distinctly new presenting issue to address. Otherwise, employees and eligible family members can receive another authorization for the same presenting concern one year after their initial request. Employees and eligible family members are welcome to contact the EAP at any time to determine eligibility for a new set of sessions and/or to receive in-the-moment support from one our intake counselors. In-the-moment support services does not count towards usage of your 5 counseling sessions and can be used as needed.

BetterHelp EAP Sessions

When utilizing EAP sessions through BetterHelp, it is important to note what can count as a session. A scheduled video or phone call can be considered a session, as well as any written communication with your counselor greater than 500 characters. If you have a scheduled session during the same week you send a message greater than 500 characters, it is not considered an additional session.

Watch a short video (1:36) about AllOne Health's services.

AllOne Health areas of expertise include:

Personal Issues
Depression
Anxiety
Marital matters
Divorce adjustment and options
Retirement Coaching
Chemical dependency and abuse
Parenting issues
Work-related stress
Legal and financial questions
Nutrition and Fitness
and more

Additional features of AllOne Health and benefits to employees include:

A web-based portal with articles, resources and interactive features.
Legal, financial and identity theft assistance
Child care and elder care resources
Referrals to community resources
and more

Logging in:

Go to myimpactsolution.com
On the top right, click “Member Portal & App”.
On the right side, click “Sign Up” to create a new account with the company code.
Enter CWRU’s company code (cwrueap) and click “Next”.
Enter your CWRU email address and click “Next”.
Create a username. It is not the same as your email address, however, for ease you may want to use your network ID (abc123) as your username. Then, click “Submit”.
Check your email for a message from info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click “Verify Your Code”.
Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
You will be directed to a Log In page. Log in using your username and password.

Contacting AllOne Health

To read more about AllOne Health and the services provided, or to access AllOne Health, please call 1-800-227-6007 or access their website at https://allonehealth.com/impact-solutions/

Learn more about AllOne Health services.

Read AllOne Health Frequently Asked Questions.

Please note that this service covers CWRU benefits-eligible faculty and staff, spouses/partners, household members, dependents living in and away from home, parents and parents-in-law.