Employee Assistance & Work/Life Program

It can be frustrating when personal and/or work related problems surface and it is unclear where to turn for help. CWRU is pleased to offer IMPACT Solutions, the university's Employee Assistance and Work/Life Program, an important benefit as an investment in you and your family's health and well being, to assist when complications arise from stress, marital and family issues, parenting challenges, depression, anxiety, substance use, medical issues and other emotional concerns.

IMPACT Solutions is a free, voluntary, confidential counseling and referral program available to benefits-eligible employees and their family members.  The program covers a wide spectrum of personal and work related challenges and daily living matters—from stress/family issues to depression, anxiety, substance abuse, legal and financial pressures, child and elder-care needs, and other commonly experienced concerns. 

Professional phone support is available around the clock on an unlimited basis for you and your family members. Just call 1-800-227-6007. Your call will be immediately answered by a qualified masters/doctoral level mental health professional 24 hours a day, 365 days a year. IMPACT Solutions has 835 providers in Cuyahoga County and 3,907 in the surrounding counties.

Face-to-face counseling is also available, with up to five free sessions included per problem occurrence.

IMPACT Solutions area of expertise include:

  • Personal issues
  • Depression
  • Anxiety
  • Marital matters
  • Divorce adjustment and options
  • Retirement Coaching
  • Chemical dependency and abuse
  • Parenting issues
  • Work-related stress
  • Legal and financial questions
  • Nutrition and Fitness
  • and more

Additional features of IMPACT Solutions and benefits to employees include:

  • A web-based portal with articles, resources and interactive features. Use Member login: CWRU
  • Legal, financial and identity theft assistance
  • Child care and elder care resources
  • Referrals to community resources
  • and more

To read more about IMPACT Solutions and the services provided, or to access IMPACT Solutions, please call 1-800-227-6007 or access their website at http://www.myimpactsolution.com/

Learn more about IMPACT Solutions services.

Read IMPACT Solutions Frequently Asked Questions.

Check out the JUNE 2020 Impact Solutions newsletter which features articles on overcoming communication barriers.

Register IMPACT Solutions webinars by accessing the IMPACT Solutions website.

Please note that this service covers CWRU benefits-eligible faculty and staff, spouses/partners, household members, dependents living in and away from home, parents and parents-in-law. 

CORONAVIRUS - IMPACT Information Guide

Dealing with COVID-19

IMPACT's Online Counseling FAQ

IMPACT Solutions' COVID-19 Resource Center is located on the web-based portal. Use member login: CWRU.

View Daron Larson's webinar Calm Is Contagious.  (Mindfulness Strategies for Responding to COVID 19.)

Please see the family mindfulness activity sheet, Calm is Contagious, for ideas to help cope during this stressful time.

Visit the IMPACT Solutions tip sheet on dealing with relationship conflict during COVID-19 closures.

IMPACT Solutions offers a Financial Resources tip sheet to help protect your financial health during COVID-19.

Find strategies to help you thrive emotionally and physically.

See IMPACT Solutions Checklist for Returning to Work.