It can be frustrating when personal and/or work related problems surface and it is unclear where to turn for help. CWRU is pleased to offer IMPACT Solutions, the university's Employee Assistance and Work/Life Program, an important benefit as an investment in you and your family's health and well being, to assist when complications arise from stress, marital and family issues, parenting challenges, depression, anxiety, substance use, medical issues and other emotional concerns.
IMPACT Solutions is a free, voluntary, confidential counseling and referral program available to benefits-eligible employees and their family members. The program covers a wide spectrum of personal and work related challenges and daily living matters—from stress/family issues to depression, anxiety, substance abuse, legal and financial pressures, child and elder-care needs, and other commonly experienced concerns.
Professional phone support is available around the clock on an unlimited basis for you and your family members. Just call 1-800-227-6007. Your call will be immediately answered by a qualified masters/doctoral level mental health professional 24 hours a day, 365 days a year. IMPACT Solutions has 835 providers in Cuyahoga County and 3,907 in the surrounding counties.
Face-to-face counseling is also available, with up to five free sessions included per problem occurrence.
IMPACT Solutions area of expertise include:
- Personal issues
- Marital matters
- Divorce adjustment and options
- Retirement Coaching
- Chemical dependency and abuse
- Parenting issues
- Work-related stress
- Legal and financial questions
- Nutrition and Fitness
- and more
Additional features of IMPACT Solutions and benefits to employees include:
- A web-based portal with articles, resources and interactive features. Use Member login: CWRU
- Legal, financial and identity theft assistance
- Child care and elder care resources
- Referrals to community resources
- and more
Check out the December 2019 Impact Solutions newsletter which features articles on holiday entertaining on a budget and Seasonal Affective Disorder (SAD).
Register for the December 2019 webinar, "Putting Out the Fire: Preventing and managing Burnout by accessing the IMPACT Solutions website.
Please note that this service covers CWRU benefits-eligible faculty and staff, spouses/partners, household members, dependents living in and away from home, parents and parents-in-law.