Employee Assistance & Work/Life Program

Impact Solutions

CWRU is pleased to offer IMPACT Solutions (an All One Health company), the university's Employee Assistance and Work/Life Program, which provides free, confidential counseling and referrals to benefits-eligible faculty and staff, as well as their family members and household members 24/7/365.

The program covers a wide spectrum of personal and work related challenges and daily living matters—from stress/family issues to depression, anxiety, substance abuse, legal and financial pressures, child and elder-care needs, and other commonly experienced concerns. 

Professional phone support is available around the clock on an unlimited basis for you and your family members. Just call 1-800-227-6007. Your call will be immediately answered by a qualified masters/doctoral level mental health professional 24 hours a day, 365 days a year. IMPACT Solutions has 835 providers in Cuyahoga County and 3,907 in the surrounding counties.

Face-to-face counseling is also available, with up to five free sessions included per problem occurrence.

IMPACT Solutions area of expertise include:

  • Personal Issues
  • Depression
  • Anxiety
  • Marital matters
  • Divorce adjustment and options
  • Retirement Coaching
  • Chemical dependency and abuse
  • Parenting issues
  • Work-related stress
  • Legal and financial questions
  • Nutrition and Fitness
  • and more

Additional features of IMPACT Solutions and benefits to employees include:

  • A web-based portal with articles, resources and interactive features.
  • Legal, financial and identity theft assistance
  • Child care and elder care resources
  • Referrals to community resources
  • and more

Logging in:

  1. Go to myimpactsolution.com
  2. On the top right, click “Member Portal & App”.
  3. On the right side, click “Sign Up” to create a new account with the company code.
  4. Enter CWRU’s company code (cwrueap) and click “Next”.
  5. Enter your CWRU email address and click “Next”.
  6. Create a username. It is not the same as your email address, however, for ease you may want to use your network ID (abc123) as your username. Then, click “Submit”.
  7. Check your email for a message from info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click “Verify Your Code”.
  8. Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
  9. You will be directed to a Log In page. Log in using your username and password.

Contacting Impact Solutions

To read more about IMPACT Solutions and the services provided, or to access IMPACT Solutions, please call 1-800-227-6007 or access their website at https://allonehealth.com/impact-solutions/

Learn more about IMPACT Solutions services.

Read IMPACT Solutions Frequently Asked Questions.

Register IMPACT Solutions webinars by accessing the IMPACT Solutions website.

Please note that this service covers CWRU benefits-eligible faculty and staff, spouses/partners, household members, dependents living in and away from home, parents and parents-in-law.