SIS Financial Hold and Removing a Hold
A financial hold (code starting with "B") may be placed on a student record that restricts access to university services, including initial registration for the future semester, official transcripts, and/or diploma.
Following are the most common financial holds and how to remove them.
| Hold | Reason for Hold and Description | Services Impacted | How to Remove Hold |
|---|---|---|---|
| Past Due Balance (B01) |
Balance Due on Account This hold indicates an amount past due on a student’s account or a result of 2 or more payments being returned for insufficient funds and/or invalid banking information. |
Holds initial registration for future semester, official transcript, and diploma
|
Pay the amount owed to bring the account current. If the hold is due to a returned payment (check or e-check), the returned amount and the returned check fee must be covered with guaranteed funds. Log in to SIS to make a payment. |
| Past Due Balance (B01) |
Student Loan Past Due This hold indicates that one or more of your tuition account or institutional loans serviced by Heartland ECSI (not a Federal Direct Loan) is past due. |
Holds initial registration for future semester, official transcript, and diploma
|
You can access your account, make a payment, and view entitlement eligibility (deferment/forbearance) online at Heartland ECSI or by contacting ECSI directly at (888) 549-3274. Once your account is current you may contact Student Financial Services at 216.368.5931 or email loans@case.edu to have your hold released. Release of the hold is subject to our past due hold release policy. If one or more of your loan accounts is more than 5 months past due, those accounts may have been sent to one of our contracted collection agencies and will no longer be visible on the Heartland ECSI website. Contact Heartland ECSI (888-549-3274) for further information regarding the agency your account is placed with. |
|
Past Due - Registration OK (B02) |
Balance Due on Account This hold indicates an amount past due on a student’s account or a result of 2 or more payments being returned for insufficient funds and/or invalid banking information. |
Holds official transcript and diploma |
Pay the amount owed to bring the account current. If the hold is due to a returned payment (check or e-check), the returned amount and the returned check fee must be covered with guaranteed funds. Log in to SIS to make a payment. |
| Account sent to collections (B08) |
Account sent to Collections This hold indicates that your tuition account is now serviced by Heartland ECSI or been assigned to a collection agency. |
Holds initial registration, official transcript, diploma, and no future SIS billing. | Log in to Heartland ECSI to make a payment or contact 216.368.2226 or studentaccounts@case.edu. |
| Exit Interview Needed (B04) |
Student loan exit interview required This hold indicates that exit counseling is required for a loan managed by CWRU. |
Holds official transcript |
Please login to your Heartland ECSI account and complete the outstanding exit requirement for each outstanding loan or contact Loans at 216.368.5931 or loans@case.edu. Holds are released within two (2) business days after the requirement has been completed. |
|
Financial Preregistration (B11 or B15) |
Financial Responsibility This hold indicates that you have an unsigned Student Financial Responsibility Agreement. |
Holds initial registration | Log in to SIS and complete the Financial Responsibility Agreement. Instructions can be found at SIS Financial Guide. |
| Not Eligible for Payment Plan (B17) |
Not Eligible For Payment Plan This hold indicates that an account is past due and not eligible to enroll in the current payment plan. |
Unable to enroll in a current payment plan
|
Pay the amount owed to bring the account current. This hold will be removed within 24 hours of the Past Due Balance hold being released. Log in to SIS to make a payment to clear your past due amount. |