Removing a Hold

SIS Financial Hold and Removing a Hold

A financial hold (code starting with "B") may be placed on a student record that restricts access to university services, including registration, official transcripts, and/or diploma.  

Following are the most common financial holds and how to remove them.  

Code Reason for Hold Services Impacted How to Remove Hold
B01 Past-due student account Initial Registration, official transcript, and diploma Log in to SIS to make a payment.
B02 Past-due student account Official transcript and diploma Log in to SIS to make a payment.
B04  Student loan exit interview required  Official transcript Log in to Heartland ECSI to complete exit interview or contact Loans at 216.368.5931 or loans@case.edu
B08 Account assigned to Collections Initial Registration, official transcript, and diploma Log in to Heartland ECSI to make a payment or contact Student Accounts at 216.368.2226 or studentaccounts@case.edu.
B11 or B15 Financial Responsibility Agreement Initial Registration Log in to SIS and complete the Financial Responsibility Agreement.  Instructions can be found at SIS Financial Guide.
B17 Not Eligible For Payment Plan Enrolling in a payment plan Log in to SIS to make a payment to clear your past due amount. This hold will be removed within 24 hours.