SIS Hold and Removing a Hold
A hold may be placed on your student record that restricts access to university services, including registration, transcripts, and/or diploma.
Following are the most common holds and how to remove them.
| Code | Reason for Hold | How to Remove Hold |
|---|---|---|
| B01 | Past-due student account | Log in to SIS to make a payment. |
| B04 | Student loan exit interview required | Log in to Heartland ECSI to complete exit interview or contact Loans at 216.368.5931 or loans@case.edu. |
| B08 | Account assigned to Collections | Contact Collections at 216.368.2226 or collections@case.edu. |
| B11 or B15 | Financial Responsibility Agreement | Log in to SIS and complete the Financial Responsibility Agreement. Instructions can be found at SIS Financial Guide. |
| B17 | Not Eligible For Payment Plan | Log in to SIS to make a payment to clear your past due amount. This hold will be removed within 24 hours. |
| REG | Registration advising hold | Please see your academic adviser. |