Removing a Hold

Balance Due on Account

This hold indicates an amount past due on a student’s account or a result of 2 or more payments being returned for insufficient funds and/or invalid banking information.

Holds initial registration for future semester, and diploma/certificate

Pay the amount owed to bring the account current.

The hold will be removed after the corresponding holding period according to the Student Accounts Past Due Policy. 

If the hold is due to a returned payment (check or e-check), the returned amount and the returned check fee must be covered with guaranteed funds.

Log in to SIS to make a payment.

Student Loan Past Due

This hold indicates that one or more of your tuition account or institutional loans serviced by Heartland ECSI (not a Federal Direct Loan) is past due.

You can access your account, make a payment, and view entitlement eligibility (deferment/forbearance) online at Heartland ECSI or by contacting ECSI directly at (888) 549-3274. Once your account is current you may contact Student Financial Services at 216.368.5931 or email loans@case.edu to have your hold released.

Release of the hold is subject to our past due hold release policy.

If one or more of your loan accounts is more than 5 months past due, those accounts may have been sent to one of our contracted collection agencies and will no longer be visible on the Heartland ECSI website. Contact Heartland ECSI (888-549-3274) for further information regarding the agency your account is placed with.

Past Due - Registration OK (B02)

Balance Due on Account

This hold indicates an amount past due on a student’s account or a result of 2 or more payments being returned for insufficient funds and/or invalid banking information.

Pay the amount owed to bring the account current.

The hold will be removed after the corresponding holding period according to the Student Accounts Past Due Policy. 

If the hold is due to a returned payment (check or e-check), the returned amount and the returned check fee must be covered with guaranteed funds.

Log in to SIS to make a payment.

Account sent to Collections

This hold indicates that your tuition account is now serviced by Heartland ECSI or been assigned to a collection agency.

Student loan exit interview required 

This hold indicates that exit counseling is required for a loan managed by CWRU.

Please login to your Heartland ECSI account and complete the outstanding exit requirement for each outstanding loan or contact Loans at 216.368.5931 or loans@case.edu. 

Holds are released within two (2) business days after the requirement has been completed.

Financial Preregistration

(B11 or B15)

Financial Responsibility

This hold indicates that you have an unsigned Student Financial Responsibility Agreement.