SIS Financial Hold and Removing a Hold
A financial hold (code starting with "B") may be placed on a student record that restricts access to university services, including registration, official transcripts, and/or diploma.
Following are the most common financial holds and how to remove them.
| Code | Reason for Hold | Services Impacted | How to Remove Hold |
|---|---|---|---|
| B01 | Past-due student account | Initial Registration, official transcript, and diploma | Log in to SIS to make a payment. |
| B02 | Past-due student account | Official transcript and diploma | Log in to SIS to make a payment. |
| B04 | Student loan exit interview required | Official transcript | Log in to Heartland ECSI to complete exit interview or contact Loans at 216.368.5931 or loans@case.edu. |
| B08 | Account assigned to Collections | Initial Registration, official transcript, and diploma | Log in to Heartland ECSI to make a payment or contact Student Accounts at 216.368.2226 or studentaccounts@case.edu. |
| B11 or B15 | Financial Responsibility Agreement | Initial Registration | Log in to SIS and complete the Financial Responsibility Agreement. Instructions can be found at SIS Financial Guide. |
| B17 | Not Eligible For Payment Plan | Enrolling in a payment plan | Log in to SIS to make a payment to clear your past due amount. This hold will be removed within 24 hours. |