We have a multi-level approach to providing this continuous support for our residential students. Our on-call system will respond to issues directly from student outreach or through Public Safety's Dispatch system.
The Office of Residence Life never closes. We are open 24-hours a day and 365 days per year to provide you with the help and support that you need.
To contact CWRU Dispatch to request immediate support, please refer to this page for specific instructions.
On-Call Levels & Structure
The on-call rotation at this level is staffed by our undergraduate Resident Assistants. Each Residential Community (Cedar Magnolia, Juniper, Mistletoe, Clarke Tower, Carlton Road, Noyes Fayette, Murray Hill, and Upperclass Triangle 2) has at least one RA on-call every night of the week.
The on-call rotation at this level is staffed by our full-time Residential Community Directors, Assistant Residential Community Directors, and Graduate Resident Directors.
Staff on this level include the Associate Director of Residence Life, the Director of Greek Life, the Associate Director of Greek Life, and Assistant Director of Residence Life - ILE.
Staff on this level include the Associate Vice President for Student Affairs & Dean of Students, the Senior Associate Dean of Students, Senior Assistant Dean of Students, and Assistant Dean of Students.
Contact Us
Phone (immediate, non-emergency support): 216-368-6325
Note: If a situation requires immediate, emergency attention, please call CWRU Dispatch at 216-368-3333 for support.
Email (business hours ONLY): residencelife@case.edu
Business Hours of Operation:
Monday through Friday, 8:30 a.m. - 5 p.m.
Saturday & Sunday: Closed