To make experiences consistent across the Case Western Reserve University community, as of Friday, Aug. 22, the minimum software version requirement for Zoom is version 6.5.9. Security updates and many new features implemented over the past several months require the latest version of the application.
If your Zoom software is not current, when you attempt to sign into the client desktop application (versus the web portal), you will be prompted to install the latest version.
If you are on a managed device your Zoom application should be automatically updated and no action needs to be taken. If you do not have administrator access to your computer, contact your local IT administrator for further assistance.
Those with My Apps and virtual PCs will have a different version number for the Zoom application, but the latest version has been installed.
To manually update your desktop Zoom application, click on the profile icon or your initials in the top right corner of the application and select “Check for updates” from the menu. Alternatively you can download the latest version from zoom.us/download.
For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at help@case.edu or 216.368.HELP (4357) or visit help.case.edu.