Reporting Repairs or Emergencies

Follow the steps below to address a maintenance request or to report an emergency:

Report piano maintenance issues with the Piano Maintenance Request.

For Department of Music facilities or custodial requests and general repairs. Email or call 216.368.2297Include photos when possible.

During regular office hours in Haydn Hall find a music staff member for assistance. For Denison Hall or Harkness Chapel/Classroom call 216.368.2297. For locked buildings or after-hours issues, call the Campus Security non-emergency line at 216.368.3300 and present your Network ID (CWRU affiliates) and reservation ID or course details.

Contact Facilities Services for emergency maintenance (plumbing, electrical, HVAC) through the Customer Service Center at 216.368.2580. Calls made after-hours are forwarded to Public Safety dispatch with only true emergencies addressed. Anytime you make a service request, please report it to or call 216.368.2297

In the event of a safety or medical emergency:

Call the Campus Security emergency line at 216.368.3333 and report the incident by email to or call 216.368.2297.

Are you prepared to respond in the event of an emergency? Whatever form an emergency situation takes—from natural disaster to infectious outbreak—it's most important that all students, faculty and staff are informed on how to respond quickly and appropriately in the event of an emergency. Take a proactive approach with the emergency procedures provided by the Emergency Management Division of Public Safety.

Emergency Management

The Case Western Reserve University Division of Public Safety is dedicated to providing quality service, safety, and a positive educational experience for the campus community.

Safe Ride Program: These vehicles operate between 6:00 PM and 3:00 AM and can be requested via a free app (visit; call 216.368.3000, or download "CWRU Spartan Ride" from the iPhone App Store or Google Play). 

Walking Escorts: Request a walking or vehicle escort 24/7 (any time day or night) by calling 216.368.3300. 

Spartan Safe App: This safety app offers easy access to critical resources that you need the most. The free app—created through Rave Mobile Safety, which the university already uses to send emergency alerts via platforms such as email and text—provides a number of safety tools designed to keep you safe. Download Spartan Safe from the iPhone App Store or Google Play.

Whether you’re new on campus and need to digitally notate music or retired and want to integrate technology in your lifestyle, The Core–a Macintosh computer classroom/lab dedicated to mind, sound, and vision–is a collaborative space for all CWRU students, faculty, and staff, as well as the University Circle community.

Learn more or reserve equipment in advance from The Core Mac Computer Lab.

University Technology, [U]Tech

The [U]Tech Service Desk offers unlimited and complimentary 24/7/365 support.