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  • Help
    • Knowledge Base
    • Quick Links
    • Self Help Videos
    • Service Management
  • Services
  • Resources
    • Student Resources
    • Faculty and Staff Resources
    • Policies
    • BYOD
    • Software Center
    • eStore
    • CWRU Course Evaluations
    • CAPS
    • IT Contracts
    • UTech Employee Resources
    • Technology for Remote Teaching and Working
    • Remote Work Essentials Checklist
    • Technology Help for Work/Life Balance
    • What's New
  • New to CWRU
    • Technology Account
    • Email and Google Workspace
    • Network, Internet and Wireless
    • Equipment and Software
    • Education and Research
    • Grades and Paychecks
    • Information Security
    • Now What?
    • Quick Guide
  • Departments
    • Client Experience
    • Finance and Administration
    • Research Computing and Infrastructure Services
    • Teaching and Learning Technologies
    • Enterprise Applications & Data Management
    • Information Security
    • MediaVision
    • Project Management
  • About
    • About the CIO
    • UTech Directory
    • UTech News
    • Organizational Structure
      • Vice President of Information Technology Organizational Chart
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      • Research Computing and Infrastructure Services Organizational Chart
      • Information Security Organizational Chart
      • Teaching & Learning Technologies Organizational Chart
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Help Desk call center

24/7 Help Desk

The [U]Tech Service Desk offers unlimited and complimentary 24/7/365 support.
Comprehensive self-support and knowledge-bases also available.

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Stop. Think. Connect.

[U]Tech's Information Security Office protects the confidentiality, integrity and availability of the university’s information and information systems. They can help you, too.

Learn How to Stay Secure While Online
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What's New in University Technology

Discover the new services, features and updates [U]Tech is offering.

Find out What's New
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AI - Artificial Intelligence

Generative AI is a type of artificial intelligence technology that can produce various types of content, including text, imagery and audio. [U]Tech offers many services and applications related to Generative AI.

Learn More About AI at CWRU
LATEST [U]TECH NEWS
May 20
New features and models come to Google Gemini and CWRU AI
May 12
LinkedIn Learning access to be discontinued beginning Aug. 1
May 12
[U]Tech to move forward with Webex Calling migration project
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University Technology, [U]Tech
Phone: 216.368.4357
Email: help@case.edu
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Service Desk

Campus Location:

Kelvin Smith Library, Lower Level
11055 Euclid Ave.
Cleveland
OH
44106
Administrative Office

Campus Location:

Crawford Hall, 4th Floor
10900 Euclid Ave.
Cleveland
OH
44106

Mailing Address:

10900 Euclid Ave.
Cleveland
OH
44106-7019
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© 2025 Case Western Reserve University

10900 Euclid Ave. Cleveland, Ohio 44106

216.368.2000
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