Those students who checked out before March 22, the credit is computed as 39 percent (46 days remaining over 117 housing days for Spring 2020) using March 22 as the checkout date. The 39 percent was then applied to the student's semester standard room and board charges (excluding Case Cash that is part of the meal plan).
For those who checked out after March 22, the percentage pro-rated will be reduced based on the week of their check out.
Those students who moved out after March 22 are eligible for a sliding scale credit using the schedule below. The percent will be applied to the student's semester standard room and board charges (excluding Case Cash that is part of the meal plan).
- On or before March 22: 39 percent credit
- March 23 and March 29: 33 percent credit
- March 30 and April 5: 27 percent credit
- April 6 and April 12: 21 percent credit
- April 13 and April 19: 15 percent credit
- April 20 and April 26: 9 percent credit
Room and/or board credits has been applied to student accounts for those who checked out before March 22. The credits are first applied to outstanding charges. If any credits remain, refunds were issued starting April 22.
Those students who checked out after March 22, credits will be applied after confirmation of check out date to student accounts later in the month of April. The credits will be first applied to outstanding charges. If any credits remain, refunds will be issued within 14 business days.
The refunds will be issued using direct deposit information in the Student Information System (SIS). If there are no direct deposit information on file in SIS, a check will be mailed to the permanent address in SIS. Students should verify that SIS has accurate direct deposit and permanent address information on file. Please refer to instructions to enroll in direct deposit in SIS or change direct deposit information in SIS.
Students will receive a refund email notification when a refund was processed and approved. The email notification will include the method of distribution (direct deposit or mailed check).
If a student used Flywire international payment transfer as the original form of payment, we will refund the credit(s) using Flywire international payment transfer to the original bank account used.
If a student did not use Flywire international payment transfer as the original form of payment, we will refund the credit(s) using the direct deposit information in SIS. If there are no direct deposit information in SIS, a check will be mailed to the permanent address (foreign) in SIS.
Once a refund has been processed, the option to hold the credit to the next semester is no longer available.
Students can review their student account and if there is a credit balance, please send an email request to hold the credit to the next semester to studentaccounts@case.edu as quickly as possible.
Per university's credit balance and student refund policy, refunds are issued to the student unless the credit is a result of a Parent PLUS loan. In this case, the credits are not a result of a Parent PLUS loan, so the refunds will be issued to the student.
CWRU Graduate Students who did not opt out of the spring 2020 semester through SIS will be credited half of the spring semester payment ($78.50) for the period of March 16-May 31. Related sales tax will also be credited.
We appreciate your patience during this time. The One to One Fitness Membership Fee credit was posted to CWRU graduate and professional student accounts on April 29, 2020.
The credit was first applied to outstanding charges. If a credit remain, students with federal financial aid were refunded on May 6, 2020. Funds were sent via direct deposit if the student had set up direct deposit in SIS. If the student had not set up direct deposit in SIS, a paper check was sent to the student's permanent address. Students without federal financial aid may request a refund of their credit by sending an email to studentaccounts@case.edu or have the credit automatically applied to next semester's charges.