Remote Access Information

In order to successfully work remotely, whether from home or from another secure location, please review the following information: 

To forward all of the calls on your main line to another number:

  • Press the "CFwdALL" soft key. You will hear a confirmation beep.
  • Enter the phone number you want to forward all of your calls to (ex. cell or home phone). Don't forget the "9", even if it's a local number.
  • A message will appear in your desk phone's display reminding you that your calls are forwarded with the "forward to" number.
  • To forward a secondary line, use the web interface at

To Cancel Call Forwarding

  • For your primary line, press the "CFwdALL" soft key. Your display should return to normal.
  • For a secondary line, use the web interface.

Zoom is the next generation of online video conferencing at CWRU. With Zoom, users experience cloud video conferencing, online meetings, group messaging and a software-defined conference room solution in one, easy-to-use platform.

Sign in to with your CWRU network ID and password to access the service.

For support for Zoom, contact the UTech Service Desk at 216.368.HELP (4357) or

When working remotely, please note that VPN and DUO are not needed for most web based applications, including Google Calendar, Email, Blackboard, ERP, FIN, and HCM. Only the services listed below require CWRU Virtual Private Network (VPN) and Duo Security:

  • Software Center
  • Library Licensed Resources
  • Printing to on-campus printers

To access some campus resources, users are required to log into CWRU Virtual Private Network (VPN). Those services include:

  • Software Center
  • Library Licensed Resources
  • Printing to on-campus printers

VPN is a method for securing and encrypting communications. It protects your computer's Internet connection to guarantee that the data you're sending and receiving is encrypted and secured from others. Only active members of the university have the ability to utilize CWRU VPN. Alumni do not have access to this service.

Download the client by visiting

NOTE: Using the CWRU VPN requires access to two-factor authentication. See the information below regarding DUO Security.

Case Western Reserve has incorporated two-factor authentication into the Virtual Private Network (VPN). Two-factor authentication provides added security by prompting you for a unique code in addition to your password. The unique code is usable only once, and it is accessible from the device of your choosing (typically your cell phone). Each time you log in, you are issued a new code. Two-factor authentication protects your account in the event that your password is stolen. VPN is the first university service to receive this added protection.

Learn more about how to enroll in Duo Security.