Impact Solutions
Struggling with a work or family matter? The CWRU Employee Assistance Program, Impact Solutions, an AllOne Health company, offers free, confidential counseling and referrals for benefits-eligible faculty and staff.
IMPACT Solutions Member Portal
CWRU’s employee assistance provider, Impact Solutions (now part of All One Health), created a Member Portal video to introduce their EAP website and what all is available.
If you wish to set up an account, follow these steps:
1. Go to myimpactsolution.com
2. On the top right, click “Member Portal & App”, on the right side, click “Sign Up” to create a new account with the company code.
3. Enter CWRU’s company code (cwrueap) and click “Next”
4. Enter your CWRU email address and click “Next”
5. Create a username. It is not the same as your email address, however, for ease you may want to use your network ID (abc123) as your username. Then, click “Submit”.
6. Check your email for a message from info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click “Verify Your Code”.
7. Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
8. You will be directed to a Log In page. Log in using your username and password.
IMPACT Solutions: No Cost to You, Short-Term, Confidential, Solution Oriented. 800-227-6007.
The robust portal is now open.
IMPACT Solutions 24/7 Wellness Chat with Tess
CWRU’s employee assistance provider, Impact Solutions (now part of All One Health), created an online chat bot, Tess, for 24/7 wellness assistance. Tess is available when you log in to your Impact Solutions account. In the right hand margin of the home page, under My Benefits, the “24/7 Wellness Chat with Tess?” option appears. Immediately underneath the “START A CHAT WITH TESS” option, a small video box which contains several video demonstrations explaining how Tess works. You can expand the video to full screen and cycle through the presentations. If this is an option that you are interested in, you can set up a chat session following the instructions provided, using CWRU’s access code: cwrueap.
If you wish to set up an account, follow these steps:
1. Go to myimpactsolution.com
2. On the top right, click “Member Portal & App”, on the right side, click “Sign Up” to create a new account with the company code.
3. Enter CWRU’s company code (cwrueap) and click “Next”
4. Enter your CWRU email address and click “Next”
5. Create a username. It is not the same as your email address, however, for ease you may want to use your network ID (abc123) as your username. Then, click “Submit”.
6. Check your email for a message from info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click “Verify Your Code”.
7. Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
8. You will be directed to a Log In page. Log in using your username and password.
Covid-19 Support from Impact
Impact Solutions has a variety online materials to help people navigate some of the financial and nutritional stressors that the pandemic has caused. All benefits-eligible faculty and staff are encouraged to register on the site for full access.
Here is a sampling of some of the materials:
In addition, during this unprecedented time of fear and anxiety over COVID-19, Impact offers this helpful handout for easy access to programs and services.