Employee Assistance Program

Impact Solutions

Struggling with a work or family matter? The CWRU Employee Assistance Program, Impact Solutions, an AllOne Health company, offers free, confidential counseling and referrals for benefits-eligible faculty and staff.

The robust portal is now open.

NEW!!! Tess - the Mental Health Chat Bot

Improved mental health is just a text away, with Tess.

  •  Tess is a mental health chatbot that provides on-demand, affordable, and quality emotional support to boost mental health and resilience.

  • Tess is available to connect via text messaging whenever and wherever you need, 24/7.

    • To use TESS, text "Hi" to 1-415-360-0023 start a conversation. Use the start code: CWRUEAP.

  • The support Tess delivers is approved by mental health experts and aligned with evidenced-based interventions.

  • Tess is confidential and secure

Check out the flier!

Covid-19 Support from Impact

Impact Solutions has a variety online materials to help people navigate some of the financial and nutritional stressors that the pandemic has caused. All benefits-eligible faculty and staff are encouraged to register on the site for full access.

Here is a sampling of some of the materials:

In addition, during this unprecedented time of fear and anxiety over COVID-19, Impact offers this helpful handout for easy access to programs and services. 

Learn more about Impact Solutions.