Employee Assistance Program

Impact Solutions

It can be frustrating when personal and/or work related problems surface and it is unclear where to turn for help. When complications arise from stress, marital and family issues, parenting challenges, depression, anxiety, substance use, medical issues and other emotional concerns, please contact Impact Solutions, CWRU's Employee Assistance Program.

Professional phone support is available around the clock on an unlimited basis for you and your family members. Just call 1-800-227-6007.

Face-to-face counseling is also available with up to five, free sessions included per problem occurrence.

Additional features include:

  • A web-based portal with articles, resources and interactive features
  • Legal, financial and identity theft assistance
  • Child and eldercare resources
  • Referrals to community resources
  • and more

To access Impact Solutions please call 1-800-227-6007.

Learn More about Impact Solutions services.

Read Impact Solutions FAQs.

Check out the October 2019 Impact Solutions newsletter which features articles on dealing with holiday stress and improving relationship strain.

Register for the  October 2019 webinar, "5 Strategies to Actually Enjoy the Holidays this Year" by accessing the Impact Solutions website.

Please note that this service covers CWRU faculty and staff, spouses/partners, household members, dependents living in and away from home, even parents and parents-in-law.