Why this matters
AI tools like chatbots, mental health apps, and large language models (e.g., “therapy bots”) are becoming increasingly common. While they can feel supportive or easy to access, AI is not a replacement for professional mental health care.
There have been growing concerns about the safety of using AI chatbots for emotional support, especially when someone is in crisis. These tools aren’t regulated like licensed mental health services, so there’s no guarantee of safety, quality, or accountability.
Key Risks to Know
- AI is not a therapist.- AI doesn’t understand your emotions, life context, or risk level. It generates responses based on patterns in data—not empathy, training, or ethical judgment.
- No crisis intervention.- Most AI systems can’t recognize or appropriately respond to suicidal thoughts or self-harm risk. They may give inaccurate, dismissive, or even harmful advice.
- Privacy is not guaranteed.- What you share may be stored, analyzed, or shared with third parties. This could include sensitive personal or mental health information.
- Information may be wrong or unsafe.- AI tools can “hallucinate” false information, use outdated resources, or provide advice that conflicts with evidence-based mental health care.
- You might feel worse afterward.- Without human connection or appropriate feedback, conversations with AI can sometimes deepen loneliness, guilt, or hopelessness.
If You’re Looking for Support
- Use AI only as a supplement, not a substitute. It’s okay to use AI for journaling prompts, stress management reminders, or psychoeducation—but never for diagnosis, crisis help, or major decisions about your wellbeing.
- Connect with real people. Schedule an appointemnt with University Health & Counseling Services by calling 216.368.5872 or at myhealthconnect.case.edu. Reach out to Dean of Students, advisors, a trusted friend, or a medical professional.
Mental Health Support at Case Western Reserve University
Where can students get mental health support on Campus:
- University Health & Counseling Services- make a same-day or next day appointment at myhealthconnect.case.edu or call 216.368.5872
- TimelyCare- Timelycare.com/cwru 24/7 no cost, virtual mental health and medical support.
- If you are worried about a student we encourage you to fill out a Care Referral through the Dean of Students office.
Support for Faculty & Staff
- All One Health- https://impact.mylifeexpert.com/ or by calling 1-800-227-6007 for 24 hour in the moment support.
Support for everyone
- If you believe you are in crisis call 216.368.3333 if on campus or 911 if off-campus
- 988 Suicide & Crisis Lifeline: call or text 988 (24/7, free, confidential)
- Crisis Text Line: text HOME to 741741
- If outside the U.S., visit findahelpline.com for international hotlines.
Bottom Line
AI can’t replace empathy, accountability, or professional care. If you’re struggling, reach out to a human who can help you feel seen, heard, and safe.