Updates to Practices and Protocols for the Start of the Spring 2022 Semester

Recent dramatic increases in COVID-19 cases require that University Health and Counseling Services (UHCS) and the Office of Resiliency adapt several of existing processes during this time of extraordinary demand. 

We are taking these steps to ensure that we can:

  • identify and assist those most in need,
  • protect those most at risk, and
  • slow the spread of COVID-19 across our community.

We ask for your patience and understanding of the need for these changes, as well as potential delays related to heavy call and messaging volumes. For medical emergencies, call 216.368.3333 on campus, or 911 off campus.

Like you, we very much hope that exceptional measures now will allow the campus to return to more normal operations as quickly as possible.

If you are a student and...

  • Log on to myhealthconnect.case.edu and complete the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • After UHCS review, you will receive a message listing a testing appointment time. Due to a high number of individuals needing testing, you must attend at the given time or seek testing elsewhere.
  • As part of your testing visit, you will have your temperature taken and your pulse oxygenation measured.
  • If your condition(s) require a longer evaluation, you will receive one.
  • You will be directed to isolate while the test is pending, and provided a message to share with faculty and others you may need to notify.
     
  • Unless you are at higher risk, you will no longer receive a phone call from a provider. Instead, you will receive a secure message that directs you to isolate immediately and respond to each of the questions included in the message. 
  • You then will receive a second secure message providing detailed information and instructions regarding isolation. Please see additional details regarding isolation.
  • Please note: Individuals with a positive rapid test through surveillance testing must upload their positive test through the process outlined on our rapid testing page to receive instructions from Health Services. Alternatively, you may report your positive test by completing the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • Isolate immediately.
  • Upload your positive test through the process outlined on our rapid testing page to receive instructions from Health Services. Alternatively, you may report your positive test by completing the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • You then will receive a second secure message providing detailed information and instructions regarding isolation.
  • You will be provided a message to share with faculty and others you may need to notify. Your navigator or staff from your school will also be notified, but anticipated large volume is likely to delay that communication longer than in the fall semester.
  • For medical emergencies, call 216.368.3333 on campus or 911 off campus.
  • If it is not an emergency, please call 216.368.2450 to speak with a nurse. After hours and on weekends, you will be directed to call the nurse on call.

Until further notice, all counseling appointments and groups will be virtual.

If you are a CWRU employee (faculty or staff) and...

  • Log on to myhealthconnect.case.edu and complete the Symptom Assessment Form (instructions below) by sending a secure message to NURSE COVID for a “COVID or Flu Assessment" so that we can assist with testing and return to campus. For medical advice, please contact your primary medical provider.
  • After UHCS review, you will receive a message listing a testing appointment time. If you are unable to make this time, you are welcome to obtain testing elsewhere (i.e., off campus). 
  • You will be directed to isolate until your test result returns, and provided a message to share with supervisors, Human Resources, and others you need to notify.

To complete a symptom assessment form

  1. Log on to myhealthconnect.case.edu and enter your date of birth.
    Screenshot of CWRU health record system with the option to enter a date of birth and a blue button that says "proceed"
  2. Select "I Want to Send or Read a Secure Message."
    Screenshot of CWRU MyHealthConnect page that says "I would like to" and gives multiple options, including "Send or Receive a Secure Message"
  3. Select "New Message."
    Screenshot of CWRU MyHealthConnect page that says "Secure Messages Inbox" and has two gray buttons saying "New Message" and "Refresh"
  4. Select “I want to send a message for a COVID or Flu Assessment," then "Continue."
    Screenshot of CWRU MyHealthConnect page that says "Please choose from the following options" and has the first option selected, "I want to send a message for a COVID or flu assessment"
  5. Complete all appropriate fields on the form. Fields marked with ** are required. Make sure you select "Send" at the bottom of the page when finished.
  • You will receive a secure message that directs you to isolate immediately and respond to each of the questions included in the message. For medical advice, please contact your primary medical provider.
  • You then will receive a second secure message providing detailed information and instructions regarding isolation. You also will be provided a message to share with supervisors, Human Resources, and others you need to notify.
  • Please note: Individuals with a positive rapid test through surveillance testing must upload their positive test through the process outlined on our rapid testing page to receive instructions from Health Services. Alternatively, you may report your positive test by completing the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • Isolate immediately and contact your medical provider for specific medical questions and guidance.
  • Upload your positive test through the process outlined on our rapid testing page to receive instructions from Health Services. Alternatively, you may report your positive test by completing the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • You then will receive a second secure message providing detailed information and instructions regarding isolation.
  • You will be provided a message to share with faculty and others you may need to notify. You also will be provided a message to share with supervisors, Human Resources, and others you need to notify. 

Other changes

In addition to the details described above regarding respective campus populations, all groups should be aware of UHCS changes affecting faculty, staff and students. 

Contact Tracing

Because of case volume relative to staffing, UHCS will be able to perform only exceptionally limited contact tracing of students.

Questions About COVID-19 Boosters or Vaccinations

Because we cannot provide individual guidance on such questions while caring for those who are or may be infected, you should visit these websites for information:

Exposure Notifications

UHCS will not be able to send broad exposure notifications to classes, labs, teams, Greek Houses or other groups. Students, faculty and staff will be responsible for notifying their closest contacts. Guidance for those who have been exposed is available.

Faculty/Staff Questions About Students Missing Classes or Other Obligations

UHCS will not be able to answer questions regarding COVID-19-positive students beyond the standard communication we provide to them to share with others. Please assume that students are following UHCS guidance.

Questions About Faculty/Staff Absences

UHCS will not be able to answer questions regarding COVID-19-positive students beyond the standard communication we provide to them to share with others. Please assume that faculty, and staff are following UHCS guidance.

Isolation 

  • Students living in on-campus housing who test positive will be provided instructions for isolation via secure message from myhealthconnect.case.edu. Due to the large number of students who test positive, students may be asked to isolate in place. 
  • We anticipate delays in moving students to isolation, as well as delays and challenges in food delivery. We ask for your patience.
  • Students will not be able to receive packages in isolation due to staffing constraints.

We know that the above is a change in how we respond to students, faculty, and staff with symptoms and positive tests. Please know that UHCS and the Office of Resiliency are working day and night to keep our community safe.