Users should make sure they are using a preferred browser, make sure the pop-up blocker is turned off, and then clear their cache if problems persist. To clear their cache, applicants should use their browser toolbar to go to Tools > Internet Options > Delete browsing history > click okay. Both the browsing history and the cookies should be deleted. If these options do not work, users may call the Help Desk at 216.368.HELP (4357) or come to Crawford Hall, room 320 to apply at the public computers.