- Mediation aims to give people a safe setting in which to engage in honest, respectful communication which helps resolve most misunderstandings.
- Mediation is interests-based and encourages participants to work together to best solve the problem being discussed. Since participants, not the mediator or anyone else, decide how to best solve the problem, they are more likely to follow the agreed upon solution.
- Even if no agreement is reached, participants usually leave having a clearer understanding of the issues and of each other.