Professional Development Center FAQs

The PDC’s curriculum focuses on the professional development needs of staff and faculty of CWRU. These courses and learning opportunities are intended to provide guidance and structure to individual contributors and supervisors to foster personal and professional growth by intentionally contributing to a high-performance culture at CWRU. There are also on-demand training opportunities with our external partners: Academic Impressions, LinkedIn Learning, and IMPACT Solutions.

Click here for more information about up and coming live trainings and how to register. 

You will register through CampusGroups by sign in with your CaseID. You can search for HR Professional Development Center on CampusGroups to find our current training offerings. Our Training Page also provides a schedule and links to register as well.

Each training session will be virtual unless noted otherwise. Some training sessions are geared towards supervisors (as some are a part of the supervisor certificate) but the topics are often valuable and applicable to any employee on campus. Each training is set to last approximately 1 hour and are intended to be approachable to all beginners of the topic while offering something new or refreshing for those of more advanced competency levels. There will also be opportunities to engage with the content and fellow participants in each training session.

Start by attending a session that counts towards the certificate. Live training sessions count unless otherwise noted. After participating in the training session you will then complete the survey & assessment at the end (takes approx. 5 minutes to complete). This will be sent at the end of the training as well as in an email after the training. You have one week to do the assessment. Visit HERE to review all requirements.

The Professional Development Center is responsible for tracking participation and assessment scores. Once an assessment for a specific course is completed, the Professional Development Center will score it within one week and send the results via email. To monitor your personal progress, please make use of this provided template.

Once you have completed all the requirements for the certificate, you can expect to receive your certificate via email in 1-2 weeks. After that period, if you believe you have completed the requirements & have not received your certificate please reach out to the Training & Development Manager.

Most training sessions that are produced and facilitated by the PDC will be offered again. Some sessions are hosted by our partnering offices tend to be offered again as well, but we cannot guarantee the availability. Sign up for the PDC Newsletter to be the first to hear when we post our new training schedules. The PDC tends to operate on the semester model, expect to hear about trainings in the month before a new semester. Trainings are not recorded but you can reach out to find if we have any on demand resources for you to utilize in the meantime.

After registering in CampusGroups, you will be prompted to add the training session to your virtual calendar. Once you add the training to your calendar, the Zoom link will automatically populate in the calendar event. 

If you pre-registered, the zoom link will also be sent the morning of the training session via email.

Yes.

A confidential, semi-structured process in which participants, with the help of a mediator, collaborate in good faith to resolve work-related disputes by sharing perspectives, identifying issues, considering possible solutions, and reaching a mutually agreeable solution.

Mediation is:

• A way to structure difficult conversations.
• A place for parties in conflict to reach a mutually agreeable compromise and/or solution.

Mediation is not:

• Arbitration. In arbitration, the parties in conflict agree to present their case to an impartial third party, or arbitrator, who makes a final, binding decision. In mediation, actions and agreements are reached by the parties in conflict with the mediator acting as a facilitator to the discussion.
• Therapy or counseling. The mediator is not a licensed therapist or counselor, but is instead simply facilitating the conversation between parties in conflict.
• A guarantee. It is possible participants might quit the mediation, make agreements they have no intention of following through on, or might not reach an agreement at all.

Staff mediation services are available to all CWRU staff members. Faculty members should reach out to the Faculty Conciliation and Mediation Program.

The mediator is a neutral third party who facilitates conversations between participants to help them hear and understand each other, identify underling issues, and reach a mutually agreeable solution to those issues. The mediator does not take sides, offer solutions, investigate the situation, or impose a resolution.

A staff member who is experiencing conflict contacts the mediator and asks for a mediation consultation. The mediator will meet privately with the requesting party to determine the nature of the conflict and explore possible options for resolving it. If mediation is desired and appropriate, the mediator will contact the other party to determine their interest in mediation. If both parties agree to mediation, the mediator will explain the process, address any questions or concerns, and coordinate the meeting.

• Personal or professional disputes among staff members
• Issues of respect and coordination
• Communication, performance, and/or management issues

If you are unsure if your issue is appropriate for mediation, the mediator will be happy to discuss it with you by phone or in person.

• Policy issues
• Current or pending legal actions
• Discrimination charges or lawsuits
• Administrative charges or lawsuits alleging harassment or retaliation on a protected basis
• When there is a threat of violence, to self or others
• Concerns relating to serious violations of rights or regulations

If you are unsure if your issue is appropriate for mediation, the mediator will be happy to discuss it with you by phone or in person.

• Mediation aims to give people a safe setting in which to engage in honest, respectful communication which helps resolve most misunderstandings.
• Mediation is interests-based and encourages participants to work together to best solve the problem being discussed. Since participants, not the mediator or anyone else, decide how to best solve the problem, they are more likely to follow the agreed upon solution.
• Even if no agreement is reached, participants usually leave having a clearer understanding of the issues and of each other.

No. Mediation is a voluntary process and must be entered into willingly by all participants. You may make employees aware that this is a service available to them, but may not require them to participate in it.

Under Ohio law, the content of a mediation is confidential, with some exceptions. Only the names of the individuals involved, meeting dates, and whether a resolution was reached will be disclosed to administrative departments with legitimate business needs. Additionally, a copy of the Mediation Agreement will be kept by the mediator for their records, but will be kept confidential.

Yes, the grievance process is still available if a staff employee believes that Human Resources policies and procedures are not being properly applied to their workplace situation or a specific violation of Human Resources policies has occurred.

No. Participants will be asked to suspend any grievance process when they begin mediation and have the option to restart it once mediation is complete. However, participants may not bring agreements reached in mediation to Employee Relations as a grievance. For example, if after the mediation is completed one party does not follow the mediation agreement, the other party may not use that as a basis for a grievance issue.

Contact AskHR@case.edu for more information about mediation processes.