Claim Submission

Please send all itemized medical bills as soon as possible after treatment is rendered to Aetna Student Health. Your name, identification number and Case Western Reserve University should be written clearly and attached to your medical bills. All information should be mailed to:

Aetna Student Health
P.O. Box 981106
El Paso, Texas 79998

Or submitted online through

Customer Service Representatives are available from 8:30 a.m. to 5:30 p.m. Monday through Friday, for any questions.

  • Bills must be submitted within 15 months from the date of treatment.
  • Payment for Covered Medical Expenses will be made directly to the hospital or physician concerned unless bill receipts and proof of payment are submitted.
  • If itemized medical bills are available at the time the claim form is submitted, attach them to the claim form. Subsequent medical bills should be mailed promptly to the above address.

In all cases, expenses must be filed within 15 months of treatment to be considered for payment under this Plan.