Updates to Practices and Protocols for the Fall 2022 Semester

University Health and Counseling Services (UHCS) and the Office of Resiliency are working to ensure that the university can:

  • identify and assist those most in need,
  • protect those most at risk, and
  • slow the spread of COVID-19 across our community.

We ask for your patience and understanding of potential delays related to heavy call and messaging volumes. For medical emergencies, call 216.368.3333 on campus, or 911 off campus.

If you are a student and...

  • Log on to myhealthconnect.case.edu and schedule an appointment for an Urgent Care visit.
  • When prompted, select yes to the question asking if you have any COVID-19 symptoms.
  • You will be offered appointment times.
  • After making the appointment, you will be given a questionnaire to complete.
  • If you are unable to find an appointment, please call 216.368.2450 during clinic hours for assistance.
  • While awaiting your appointment, please isolate in your home or residence hall until your visit. You will be provided with documentation at the visit to share with faculty as needed.
  • Unless you are at higher risk, you will no longer receive a phone call from a provider. Instead, you will receive a secure message that directs you to isolate immediately and respond to each of the questions included in the message. 
  • You then will receive a second secure message providing detailed information and instructions regarding isolation. Please see additional details regarding isolation.
  • Please note: Individuals with a positive rapid test through surveillance testing must upload their positive test through the process outlined on our rapid testing page to receive instructions from Health Services. Alternatively, you may report your positive test by completing the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • Isolate immediately.
  • Upload your positive test through the process outlined on our rapid testing page to receive instructions from Health Services. Alternatively, you may report your positive test by completing the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • You then will receive a second secure message providing detailed information and instructions regarding isolation.
  • You will be provided a message to share with faculty and others you may need to notify. Your navigator or staff from your school will also be notified, but anticipated large volume is likely to delay that communication longer than in the fall semester.
  • For medical emergencies, call 216.368.3333 on campus or 911 off campus.
  • If it is not an emergency, please call 216.368.2450 to speak with a nurse. After hours and on weekends, you will be directed to call the nurse on call.

Until further notice, all counseling appointments and groups will be virtual.

If you are a CWRU employee (faculty or staff) and...

  • Please call UHCS (216.368.2450) during clinic hours for guidance about returning to campus and to arrange testing, if needed.
  • Please isolate at home until you speak with clinic staff.
  • You will receive a secure message that directs you to isolate immediately and respond to each of the questions included in the message. For medical advice, please contact your primary medical provider.
  • You then will receive a second secure message providing detailed information and instructions regarding isolation. You also will be provided a message to share with supervisors, Human Resources, and others you need to notify.
  • Please note: Individuals with a positive rapid test through surveillance testing must upload their positive test through the process outlined on our rapid testing page to receive instructions from Health Services. Alternatively, you may report your positive test by completing the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • Isolate immediately and contact your medical provider for specific medical questions and guidance.
  • Upload your positive test through the process outlined on our rapid testing page to receive instructions from Health Services. Alternatively, you may report your positive test by completing the Symptom Assessment Form by sending a secure message to NURSE COVID for a “COVID or Flu Assessment.”
  • You then will receive a second secure message providing detailed information and instructions regarding isolation.
  • You will be provided a message to share with faculty and others you may need to notify. You also will be provided a message to share with supervisors, Human Resources, and others you need to notify. 

Other changes

In addition to the details described above regarding respective campus populations, all groups should be aware of UHCS changes affecting faculty, staff and students. 

Contact Tracing

Because of case volume relative to staffing, UHCS will be able to perform only exceptionally limited contact tracing of students.

Questions About COVID-19 Boosters or Vaccinations

Because we cannot provide individual guidance on such questions while caring for those who are or may be infected, you should visit these websites for information:

Exposure Notifications

UHCS will not be able to send broad exposure notifications to classes, labs, teams, Greek Houses or other groups. Students, faculty and staff will be responsible for notifying their closest contacts. Guidance for those who have been exposed is available.

Faculty/Staff Questions About Students Missing Classes or Other Obligations

UHCS will not be able to answer questions regarding COVID-19-positive students beyond the standard communication we provide to them to share with others. Please assume that students are following UHCS guidance.

Questions About Faculty/Staff Absences

UHCS will not be able to answer questions regarding COVID-19-positive faculty and staff members beyond the standard communication we provide to them to share with others. Please assume that faculty and staff are following UHCS guidance.

Isolation 

  • Students living in on-campus housing who test positive will be provided instructions for isolation via secure message from myhealthconnect.case.edu.
  • Students will not be able to receive packages in isolation due to staffing constraints.