Supervision is a complex combination of soft and hard skills which impact spans from executives to individual contributors. Case Western Reserve University sees supervisor learning and development as a way to continue the excellence of the university at every organizational level. In an everchanging workplace, supervisors are critical to forming the culture that steers the performance and wellbeing of an organization.
Staff and faculty members can receive an Employee Supervision Certificate of completion once requirements below are met:
Employee Supervision Certificate program guidelines
- Attend ten (10) qualifying, live training sessions
- Participate in and remain present for each entire training session (no more than 10 minutes of a training session may be missed to receive participation credit)
- Complete and pass a training assessment for each training session within 15 days of attendance (score 75% or higher)
- Complete all guidelines within three (3) semesters
Below are suggested, example tracks for employees at different stages of their supervision journey. All training sessions can be beneficial to any supervisor at any stage of their career. Employees are welcome to complete any combination of qualifying, live training sessions to complete the program.
Enrollment in the program is automatic with the completion of the first training assessment!
The program may be completed annually! Within 30 days of completing your final training session, we will confirm and validate you met the program requirements. Then, you will receive the Employee Supervision Certificate via email.
- HR Policy Overview
- Performance Management Process for Supervisors & Leaders
- Effective Feedback
- Introduction to Active Listening
- Customer Service Excellence for Supervisors
- Understanding & Responding to Conflict
- Team Building
- The Importance of Well-being for Supervisors
- Time Management 101 & 201
- Human Resource Series: Choose Two
- HR Policy Overview
- High Impact Interviewing
- Family & Medical Leave Act (FMLA) & Leave of Absence (LOA)
- Special Series:
- Preventing Retaliation in the Workplace
- Other special topics, when available
- Employee Onboarding & Orientation at CWRU
- Delegation & Accountability
- Facilitating Productive & Collaborative Meetings
- Motivating & Mentoring Employees (or Motivating & Coaching Employees)
- Emotional Intelligence 101 & 201
- Human Resource Series: Choose Three
- HR Policy Overview
- High Impact Interviewing
- Family & Medical Leave Act (FMLA) & Leave of Absence (LOA)
- Positive Corrective Action Process at CWRU
- Termination Policy at CWRU
- Special Series:
- Preventing Retaliation in the Workplace
- Other special topics, when available
- Importance of the Well-being for Your Team
- Delegation & Accountability
- Team Conflict For Supervisors & Leaders
- Hybrid Work Culture & Management
- Shaping Workplace Culture
Questions? See our FAQ page to learn more about the Employee Supervision Certificate or training sessions. Other training questions should be directed to askhr@case.edu.
Assessment Rubric
Starting Fall 2023, post-training assessments will be written reflections on the session's content. Assessments will be scored on an 8-point scale. To pass the assessment, one must receive 75% or higher (any score 6 or higher will pass).
See the scoring rubric below.
| Criteria | Excellent (4) | Proficient (3) | Developing (2) | Limited (1) |
|---|---|---|---|---|
| Concepts | Identify 3 concepts learned from the training with detailed definitions/data | Identify 3 concepts learned from the training with general definitions/data. | Identify 2 concepts learned from the training | Identify 1 concept learned from the training |
| Application | Write 3 detailed applications of how concepts learned will be applied to CWRU work (or past work experience) | Write 3 general applications of how concepts learned will be applied to CWRU work (or past work experience) | Provide 2 applications of how concepts learned will be applied to CWRU work (or past work experience) |
Provide 1 application of how concepts learned will be applied to CWRU work (or past work experience) |