Confronted by a irate patient? What to do? “Challenge yourself to find something about him or her that you can authentically praise” suggests Cancer Center member Dr. Timothy Gilligan, Associate Professor of Medicine, and Co-Director, Center for Excellence in Healthcare Communication at Cleveland Clinic, in his informative essay published in the Journal of Clinical Oncology. Empathy and outstanding communication skills are fundamental to an individual’s cultural competency. This essay offers a tool one can use in challenging situations.
June 19, 2015