Mail Order Pharmacy

Transition from Direct Scripts to MedImpact Direct for Maintenance Medications

Direct Scripts has notified the university that it will cease providing maintenance medications effective June 30. MedImpact, the company that manages the university’s overall prescription benefits, will assume responsibility for your maintenance medications starting July 1. 

Several of the details relating to this transition are still being finalized. Below is the confirmed information that we have to date. If you have additional questions, please email or call 216.368.6964.

Frequently Asked Questions

A. Starting July 1, faculty and staff who received maintenance prescriptions through Direct Scripts will receive them from MedImpact Direct (MedImpact’s mail-order pharmacy). 

You will need to register online with MedImpact Direct in June. MedImpact Direct plans to make online registration available to you starting June 1 at

Download instructions on how to register.

A. In most cases, Direct Scripts will be transferring that information to MedImpact Direct. You will be notified when that transfer has taken place so that you can confirm that your prescription information was transferred accurately. In some cases—for example, for prescriptions involving controlled substances—such transfers cannot occur. MedImpact Direct staff will work directly with those affected by this ban to ensure that you receive your medications as scheduled.

A. Once you have registered with MedImpact Direct, you and your providers will be able to submit your new maintenance prescriptions. The company will be able to begin processing those prescriptions starting June 17.

A. You (or your health care provider) should follow the same process you have used with Direct Scripts as in the past. 

A. This process does not change as a result of this transition. You (or your health care provider) should follow the same process you have used with your retail pharmacy as in the past. 

Your registration(s) with MedImpact were only to view claim history. MedImpact does not have your current health information or payment data, and that information cannot be transferred from Direct Scripts.

Yes. You should receive them no later than June 7. If you have not received the cards by then, please contact or 216.368.6964.

Your current prescriptions should continue to go through Direct Scripts until June 30. Your new maintenance prescriptions due to begin July 1 or later can be submitted to MedImpact Direct starting June 1; the company will be able to begin processing it June 17.

Direct Scripts begins filling prescriptions about three weeks before the refill date, and will be filling prescriptions through the end of the day June 30. The company typically sends an email to customers the fill or refill process begins, and again when the prescriptions are ready to ship.

If you have a prescription due to be refilled between July 1 and July 10 and have not received an email from Direct Scripts three weeks before the refill date, contact Direct Scripts at or 1.800.913.1846.

If you continue to have questions after communicating with Direct Scripts, please contact or 216.368.6964.

You should contact the company directly at or 1.800.913.1846. If you continue to have questions after communicating with Direct Scripts, please contact or 216.368.6964.

New prescriptions will be needed for prescriptions that have no refills remaining. New prescriptions also will be needed for those prescriptions that are expired, have never been filled, or contain one or more of the controlled substances not permitted to be transferred in this manner.

You should check your MedImpact Direct account online starting July 2 to determine whether your prescription was transferred.

MedImpact, the parent company of MedImpact Direct, launched 30 years ago and now serves more than 50 million people. The company has more than 800 employees, and its clients include the State of Arizona (since 2009), University of Michigan (which signed on in 2012) and Harvard Pilgrim Health (which signed on in 2017). 

A. We've put together a helpful step-by-step guide to walk you through the registration process for MedImpact Direct. Download it today.