Event Ticketing

Setting Up Payments on CampusGroups

In order to start receiving online payments via CampusGroups, please email the following accounting information to campusgroups@case.edu:

  • Speedtype (ex: ABC123456) for the account that should receive the funds
  • Account number (ex: 123456) that can receive income
  • Event code (ex: 123456) if applicable

The payments are processed through PayPal. Standard PayPal processing fees (generally 2.9% + $.30) apply to each transaction. No part of the fee is refundable. If you plan to offer refunds to your ticket buyers, review "Refunds" section below very carefully.

If you are a student organization leader and do not know your accounting information, check with your advisor or the financial officer of your recognizing organization.

Ticketed Events

During event creation, you will have the opportunity to change the pricing of the tickets to your event. You can also create various ticket registration options that operate on different price-points or even on a donation basis, which could be especially helpful for philanthropy-driven events.

You can change your event settings such that individuals may register only once, or may register up to an unlimited amount of times.

Ticketing for Non-CWRU Contacts

Once you provide your event link to members of the public, external contacts can buy tickets and register for your events. They will be prompted to create a Guest account on CampusGroups prior to purchasing their ticket. External users can also download the mobile app to utilize mobile check-in, although they could also use the QR code from their registration confirmation email for this purpose.

Refunds

By default, a ticket buyer may request a refund from the event's registration page or their CampusGroups user profile. The refund request is then approved or denied by an officer of the hosting group. If approved, the request is routed to the CWRU CampusGroups team to be completed in PayPal. After that, the buyer will receive a final notification that the refund was processed.

PayPal's refund policy has recently changed. Effective May 7, 2019, PayPal will keep the entire processing fee when a refund is made to a buyer. Previously, only $.30 of the fee was kept by PayPal when a refund was processed.

This means that if you approve a full refund on a ticket sale, the proceeds of that sale plus a larger additional amount to cover the fee will be removed from your account.

Event organizers are strongly encouraged to consider their event's refund policy ahead of time, and adjust the registration settings and event description accordingly. Here are some possible strategies for minimizing unnecessary refund requests:

  • Restrict refund requests close to the event date. Make sure the "refund deadline" is communicated in the event information
  • Offer partial refunds instead of full refunds. Again, be sure to communicate this clearly in the event information
  • Open ticket sales on a date that is not too far in advance of the event (set in each Registration Options settings)
  • Limit ticket sales to only eligible attendees (via "Access" settings in each Registration Option)

If you are setting up a paid event and would like feedback or assistance on your event draft, email campusgroups@case.edu and we'd be happy to take a look.