Customer Service Assistants (CSAs) perform a number of administrative and clerical tasks in support of the overall department goals and mission. They serve as the primary customer service representative in the area office during lunches, evenings, and weekends.
Customer Service Assistants must possess a friendly demeanor and active interest in the needs of students, staff, and guests in our residential community. Familiarity with standard office functions (answering telephones, filing, organizing information, and basic computer skills) is preferred.
- Route incoming and outgoing campus and U.S. mail following established university guidelines
- Receive, log, and route certified mail and packages from the U.S. Postal Service and other carriers
- Route bulk campus mail for distribution
- Distribute and log room keys issued to students, staff, housekeeping, maintenance personnel, and vendors following established university guidelines
- Activate/deactivate, distribute, and log appropriate building access cards for students, staff, maintenance personnel, and vendors
- Log and route maintenance request forms to appropriate personnel
- Sort, file, and distribute laser printouts
- Provide general information by phone, or to office visitors who request information
- Record telephone messages for appropriate staff members
- Sell faxes, stamps, etc., and balance the cash drawer at the end of the night
- Monitor activity in reservable spaces
- Keep accurate records and complete all paperwork of daily transactions
- Maintain a neat and orderly office
- Attend periodic staff meetings and training sessions
- Complete additional responsibilities as assigned by appropriate staff
The starting hourly rate for CSAs is $9.20 per hour.
Application and Interview Process
Interested students may apply for Customer Service Assistant positions at any time. Position openings may occur mid-semester or between semesters, although most positions will be filled in the weeks prior to the start of the fall semester each year.
This job description is subject to change. Last update: October 2019.